Vinod Ganesan
IT MANAGER
SEMENYIH
Summary
Results-driven IT Manager with a proven track record in overseeing technology deployment and maintenance, dedicated to enhancing organizational efficiency through innovative solutions. Expertise in guiding IT teams to support robust hardware, software, and networking infrastructures while collaborating closely with executives to align technology strategies with business objectives. Skilled in managing complex IT projects and fostering a culture of continuous improvement, ensuring training and documentation meet evolving tech needs. Recognized for exceptional teamwork and the ability to deliver impactful results in fast-paced environments, with strong skills in network administration and strategic IT development.
Overview
15
15
years of professional experience
3
3
Languages
Work History
IT Manager
Denave Sdn Bhd
01.2020 - Current
- Responsible for designing, organizing, modifying, installing and supporting a company/s computer systems.
- IT support relating to technical issues involving Microsoft’s core business applications.
- Technical services and support at network issue level : WAN and LAN connectivity, firewalls and security.
- Remote access solution implementation and support: VPN, Terminal Services.
- Maintain network servers , Administrative servers, desktop computers, printers, routers and switches
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers and Surveillance Cameras.
- Assign configuration of authentication and authorization of directory services.
- Evaluate and modify system’s performance.
- Monitor networks to ensure security and availably to specific users.
- Specialization: Software Upgrading, Desktop Migration, Create Domain, Add user and modified
- Industry: Sales Enabled
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
IT Environment Manager | Key User
Diebold Nixdorf
01.2018 - 12.2019
- Server administration, including tuning, archiving, backups, verification and reporting
- Delete Domain / Email – Account
- Citrix Farm
- Generate VC for Crypta (ATM Device) , Maybank , CIMB.
- Workaround with EBS and CRM (Ticketing Tools)
- Set skill set and change queue in Voxtron (Call Handling Software)
- Deploy package in SCCM Admin
- Supporting WANS,LAN and VOIP
- Primarily involved in planning, design and deployment
- Web technologies and content management
- Mobile computing, VPN and security support.
- Supports MS Office products
- Including. Outlook, Word, Excel, and PowerPoint
- Specialization: Software Upgrading, Desktop Migration, Create Domain, Add and modified user
- Industry: IT solutions and services to retail banks and the retail industry.
ICT Helpdesk Engineer
Diebold Nixdorf
04.2016 - 01.2018
- Server administration, including tuning, archiving, backups, verification and reporting
- Delete Domain / Email – Account
- Citrix Farm
- Generate VC for Crypta (ATM Device) ( Maybank, CIMB)
- Workaround with EBS and CRM (Ticketing Tools)
- Set skill set and change queue in Voxtron (Call Handling Software)
- Deploy package in SCCM Admin
- Supporting WANS,LAN and VOIP
- Primarily involved in planning, design and deployment
- Web technologies and content management
- Mobile computing, VPN and security support.
- Supports MS Office products
- Including. Outlook, Word, Excel, and PowerPoint
- Specialization: Software Upgrading, Desktop Migration, Create Domain, Exchange Server Management
- Industry: IT solutions and services to retail banks and the retail industry.
Desk side Support
IBM CYBERJAYA
01.2014 - 03.2016
- Troubleshoot hardware and software technical issue
- Provide courteous and professional remote technical support to customers
- Troubleshoot Network Printer
- Specialization: Software Upgrading, Desktop Migration, Create Domain, Add user and groups, Active Directory Domain Services, Database Backup, Creature Virtual Server (VM-Ware), Configuration Support and Administration Exchange Server
- Industry: Information Technology Services
System Engineer
DBVTECH SDN.BHD
10.2012 - 12.2013
- Microsoft Exchange 2007,2010 and 2013
- 8 Months
- Primary involved in planning, design and deployment
- Migration of Exchange servers and desktop clients from Open Source messaging to Exchange Server
- Migration of Exchange servers and desktop clients from version to version since Exchange 2007
- Specialization: Software Upgrading, Desktop Migration, Create Domain, Add user and groups
- Industry: Systems Management and Integrations, Software Development
IT Support
Zuri Group Of Companies
03.2011 - 09.2012
- Primary technical support for all issue relating to producing Computers
- Supporting the manufacturing machine.
- Troubleshooting, Repairing Laptop and others
- Position Level: Junior engineer
- Specialization: IT, Voice Backups, Maintenance Hardware, Helpdesk
- Industry: Credit Recovery
Education
Diploma In Computer Engineering - Computer engineering, IT/ Computers - Hardware, IT/ Computers - Software
KOLEJ CQ-TEC
Sri Gombak, Batu Caves01.2011
Skills
IT risk management
Risk mitigation planning
Information confidentiality
Team collaboration
IT infrastructure
IT asset management
Technical troubleshooting
IT budgeting
IT compliance
Network administration
Operating system management
Information security
User support
Continuous improvement
INTERPERSONAL TRAITS AND ATTITUDE
- Responsible
- Energetic
- Able to work independently with less supervision
- Able to work with team
Miscellaneous
- Willing to Travel: Yes
- Willing to Relocate: Considerable
- Possess Own Transport: Yes
- Availability: 1 Month
Timeline
IT Manager
Denave Sdn Bhd
01.2020 - Current
IT Environment Manager | Key User
Diebold Nixdorf
01.2018 - 12.2019
ICT Helpdesk Engineer
Diebold Nixdorf
04.2016 - 01.2018
Desk side Support
IBM CYBERJAYA
01.2014 - 03.2016
System Engineer
DBVTECH SDN.BHD
10.2012 - 12.2013
IT Support
Zuri Group Of Companies
03.2011 - 09.2012
Diploma In Computer Engineering - Computer engineering, IT/ Computers - Hardware, IT/ Computers - Software
KOLEJ CQ-TEC