NURAZAM BIN MOHD BADIAUZAMAN
Collection / Credit Control Executive
42, Jalan BP 10/15, Bandar Bukit Puchong 2, Puchong
Summary
Seasoned collection/credit control executive well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public. Hardworking Collection / Credit Control executive well-versed in reviewing financial documents, preparing monthly proposal & settlement packages and making recommendations based on risk values. Detail-oriented and thorough with excellent judgment and good verbal and written communication strengths.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Collection Executive
Hong Leong Bank Bhd
Petaling Jaya, Selangor
2018.09 - Current
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from customers and promptly contacted clients with past due payments.
Credit Control Officer
Utusan Malaysia (UMES sdn bhd)
Kuala Lumpur
2016.03 - 2018.08
- Researched accounts and completed due diligence to resolve collection problems.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Processed payments and applied to customer balances.
- Visited premises of customers to directly collect payments.
- Accessed credit records to evaluate customer credit histories.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Credit Control Clerk
Maybank
Bangsar, Kuala Lumpur
2010.08 - 2016.03
- Made contact and took action to collect on insufficient funds checks.
- Attending to walk-in customer & informed them about the status of their account.
- Explaining & advising to the customers on options to settle their account.
- Preparing paper work for customer's monthly proposal payment, monthly proposal with discount & settlement with discount.
- Preparing paper work for proposal payment for customers that have went into bankruptcy.
- Follow-up on the monthly proposal payment & settlement payment.
- Doing site-visit for uncontactable customer & also for collecting payment from customer.
Education
Diploma in Management Administration & Operation
Universiti Malaya (UMCCED)
Kuala Lumpur, Malaysia 2013.01 - 2015.07
Skills
Customer Relations
Accomplishments
- Received " Dean List" Award in 2013.
- Achieve CGPA of 3.52 in Diploma
- Received "Most Contribution in Proposal Payment" Award in 2014.
Timeline
Collection Executive
Hong Leong Bank Bhd
2018.09 - Current
Credit Control Officer
Utusan Malaysia (UMES sdn bhd)
2016.03 - 2018.08
Diploma in Management Administration & Operation
Universiti Malaya (UMCCED)
2013.01 - 2015.07
Credit Control Clerk
Maybank
2010.08 - 2016.03
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