Samantha Mook
George Town, Penang
Summary
I have polished my skills in sales and marketing for the past 18 years while progressing to take on various leadership roles in the past 10 years. I am grateful to have been able to lead my teams in achieving not just sales targets, but greater organizational goals as well in vastly different industries. Through years of working experience I have developed skills in fast-paced, client-focused environment, ready to transition into new field. Expertise in strategic planning and digital marketing, alongside proven ability to build and maintain client relationships. Eager to leverage these transferrable skills to drive success in new industry.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
5
5
Languages
Work History
Specification Engineer
FOSROC SDN. BHD.
06.2024 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Assistant Sales and Marketing Manager
Foil Laminate Industries SDN. BHD.
07.2023 - 06.2024
- Working closely with Architects, Developers, Main Contractors, Engineers and distributors, I was tasked to handle as the following:-
- Handling sales enquiries, preparation of sales quotations and project specifications
- Organising and coordinating logistics of products
- Resolving complaints and customer care
- Establish, develop and maintain rapport with existing and potential clients and industry professionals
- Traveling outstation to meet clients and resolve any complaints that arise
Senior Marketing Executive
Swissma Building Technologies SDN. BHD.
06.2021 - 10.2023
- As a Senior Marketing Executive, I collaborate extensively with stakeholders in Peninsular Malaysia's construction sector
- My role involved promoting Swissma's roofing and wall cladding solutions, providing tailored proposals, and driving business development efforts
- I excel in cultivating new client relationships, expanding market presence and positioning Swissma as the preferred choice for construction projects
- Other duties and responsibilities include :
- Conducting daily sales routine, organise sales visits, attending to enquiries/complaints, offering advice, demonstrating and presenting products to Real estate Developers, Architects, Main Contractors, Engineers and Quantity surveyors
- Establish, develop and maintain contact with existing and potential clients and industry professionals
- Attending construction industry conferences to introduce and promote Swissma's line of products and to build and maintain rapport with existing and new clients
- Preparation of quotations, price negotiations and communication among internal and external parties
- Arranging and coordinating with roofing applicators and clients for logistics and installation of Swissma's products
Senior Sales Executive
DONG JI (M) SDN. BHD.
05.2014 - 05.2021
- My scope of work in this company mainly focuses on sales and marketing
- Working closely with our clients for preparation of proposal, specifications and quotations of projects in the northern region
- I was in charge of the flow of marketing from pre-sales presentation to proposal presentations and submissions
- I was also in charge of provisioning professional response to waterproofing queries and requirements to all projects
- We work hand in hand with our colleagues to resolve problems and technical issues as they arise
- Other duties and responsibilities include :
- Compiling and preparing sales reports for Sales & Marketing Managers
- Working closely with Developers, Architects, Quantity Surveyors, Engineers and Main Contractors on product queries, pricing and proposals
- Providing product support and application training
- Taking leadership roles and implementing new strategies and tactics to generate higher revenue and achieve sales goals
Mortgage Consultant
HSBC BANK MALAYSIA BHD.
05.2012 - 04.2014
- I was responsible for advising customers on the latest financial products and managing the mortgage team
- Working with the team, duties included handling customer enquiries and preparation of financial solutions
- Our duty was to assist customers from application stage to successful approval
- Other duties included telemarketing to promote the latest financial products and services
Personal Financial Consultant
HONG LEONG BANK BHD.
01.2009 - 04.2012
- During my service with the bank, my responsibilities were to advise bank customers on the latest financial products and their financial status
- Working in a team, duties included handling customer enquiries and offering solutions to assist them with their financial commitments
- During this period, I was able to build up my skills and confidence in conducting telemarketing and handling challenging prospects
Sales and Customer Service Manager
DEJOYCE GLOBAL SDN. BHD.
12.2006 - 12.2008
- Company Overview: A trusted professional beauty and skincare consultation, massage therapy, facial cleansing, mole and wart removal service provider
- My responsibilities as Sales and Customer Service Manager includes:
- Managing branch sales
- Handling customer feedback, appointments and requests
- Handling and providing solutions to customer's needs and requirements
- A trusted professional beauty and skincare consultation, massage therapy, facial cleansing, mole and wart removal service provider
Education
Some College (No Degree) - MLVK Certificate Stage 1,2,3
National Vocational Training Council (Ministry of Human Resouces)
01.2005 - 01.2006
Skills
- Engaging communicator
- Dynamic team player
- Effective leadership
- Highly motivated
- Fast learner
Timeline
Specification Engineer
FOSROC SDN. BHD.
06.2024 - Current
Assistant Sales and Marketing Manager
Foil Laminate Industries SDN. BHD.
07.2023 - 06.2024
Senior Marketing Executive
Swissma Building Technologies SDN. BHD.
06.2021 - 10.2023
Senior Sales Executive
DONG JI (M) SDN. BHD.
05.2014 - 05.2021
Mortgage Consultant
HSBC BANK MALAYSIA BHD.
05.2012 - 04.2014
Personal Financial Consultant
HONG LEONG BANK BHD.
01.2009 - 04.2012
Sales and Customer Service Manager
DEJOYCE GLOBAL SDN. BHD.
12.2006 - 12.2008
Some College (No Degree) - MLVK Certificate Stage 1,2,3
National Vocational Training Council (Ministry of Human Resouces)
01.2005 - 01.2006
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