Nurafika Binti Mahmood
Pembantu Operasi
Johor Bahru
Summary
I am a dedicated and fast learner, eager to embrace new opportunities and experiences. As an outgoing and friendly professional, I thrive on meeting new people and tackling challenges, especially in work-related settings. I excel in team environments, demonstrating reliability and responsibility as a team leader. My commitment to perfection drives my pursuit of personal and professional growth. Additionally, I am an active sports enthusiast, bringing energy and enthusiasm to all endeavors. With three years of experience in the catering industry as a canteen operator, I successfully provided quality food services for factory workers, showcasing my ability to deliver under pressure.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
2
2
Languages
Work History
Pembantu Operasi (H1)
Jabatan Kesihatan Negeri Johor
01.2023 - Current
- Handling Phone Calls
- Handling on documentation in & out
- Entertained to all client (internal and external)
Administrative Assistant
Hospital Enche Besar Hajjah Khalsom (Hebhk)
04.2022 - 08.2023
- Disease classification (diagnosis coding, procedure coding)
- Costing
- Patient data that has been analyzed and managed in various ways by using the Caemix system (MyDRG) to be published as reports and explanatory materials
- Assisting the management in planning development, expenditure, resource distribution and monitoring the performance of the hospital
- Clinical activity control (clinical governance)
- Fulfill the requests of external agencies such as the Malaysian Ministry of Health, the Malaysian Patient Register and so on
- Research, audit and study
- Determination of key performance indicators (KPI)
Logistics Coordinator
Ltt Metal Plastic & Recycling Sdn Bhd
09.2018 - 01.2020
- Work as a logistician who manages the in and out of trucks and office vehicles
- Managing the work of the clerk in the logistic department such as the basis of accounts, the process of handling office vehicle insurance, preparing the truck to make puspakom
- Manage official correspondence related to government departments
- Assist the manager in ordering the purchase of goods (used plastic) domestically and abroad
- Managing container lorry bookings in and out of the country
- Doing SPECIAL clerical work for ISO 9001:2015 & ISO 1400:2015
Service Advisor
UMW TOYOTA MOTOR SDN BHD @ Hong Huat Automobile (Dealer)
01.2008 - Current
- Company Overview: Automotive
- Handling customer after sales & service
- Handling documentation in & out
- Handling customer complaint
- Responsibility on 5s duty routine
- Automotive
Receptionist (Contract)
MURPHY SARAWAK OIL COMPANY LTD
01.2008 - Current
- Company Overview: Oil & Gas
- Handling Phone Calls
- Handling on documentation in & out
- Entertained to all client (internal and external)
- Oil & Gas
Personal Assistant cum Customer Service Officer
PRESTIGE DAIRY FARM (M) SDN BHD
Current
- Company Overview: Agriculture
- Work closely with General Manager to provide administrative support, usually on a one to one basis
- Help managers to make the best use of their time by dealing with secretarial and administrative task
- Organizing and maintaining diaries and making appointments
- Dealing with incoming emails, faxes and post, often corresponding on behalf of General manager
- Producing documents, briefing papers, reports and presentations and email
- Organizing and attending meetings and ensuring manager is well prepared for meetings
- Devising and maintaining office systems, including data management, filing, etc:
- Screening telephone calls, enquiries and requests and handling them when appropriate
- Agriculture
Customer Service & Travel Reservation
PRESTIGE PLATINUM VACATION (M) SDN BHD
01.2008 - Current
- Company Overview: Travel Hub
- Responsible in checking handling membership form (internal and external)
- Make and confirm reservations and sell ticket and package for large hotel and Airlines
- Handling Phone Calls
- Weekly and Monthly Report
- Handling Claim for Auto Assist
- Provide airlines schedule information to Frequent Flyer Customer make hotels booking and prepare the air flight reservation
- Contact individuals and groups to inform them of package tours and provide tourist with travel information, such as points of interest restaurant, rates, and emergency service
- Inform clients of essential travel information such as travel times, transportation connections and medical and visa requirements
- Determine whether space is available on travel dates requested by customers and assign requested spaces when available
- Examine passenger documentation to detriment destinations
- Provide customer with travel suggestions and information such as guides, directories, brochures and maps
- Prepare customer invoices and accept payment
- Travel Hub
Admin Clerk & Reservation
FICKLINK TRAVEL & TOURS SDN BHD
01.2007 - 01.2008
- Company Overview: Travel Hub
- Responsible in checking handling membership form (internal and external)
- Hotel and Airlines Reservations
- Handling Phone Calls
- Weekly and Monthly Report
- Handling Claim for Auto Assist
- Travel Hub
Education
SPM - Basic Course Airline Reservation And Ticketing
Sekolah Menengah Kebangsaan Sri Intan Kluang Johor
Kluang, Johor01-2008
Skills
Typing
Analytical
Interpersonal
Leadership
Communication skills
Computer
Sales And Marketing
Additional Information
I am a dedicated and fast learner, eager to embrace new opportunities and experiences. As an outgoing and friendly professional, I thrive on meeting new people and tackling challenges, especially in work-related settings. I excel in team environments, demonstrating reliability and responsibility as a team leader. My commitment to perfection drives my pursuit of personal and professional growth. Additionally, I am an active sports enthusiast, bringing energy and enthusiasm to all endeavors. With three years of experience in the catering industry as a canteen operator, I successfully provided quality food services for factory workers, showcasing my ability to deliver under pressure.
Topskills
- Typing, >5, Advanced
- Analytical, >5, Advanced
- Interpersonal, >5, Advanced
- Leadership, >5, Advanced
- Communication skills, >5, Intermediate
- Computer, >5, Intermediate
- Sales And Marketing, >3, Intermediate
Permanentresidence
Malaysia
Personal Information
- IC Number: 891008-23-5106
- Age: 35
- Date of Birth: 10/08/89
- Gender: Female
- Nationality: Malaysia
- Marital Status: Widow
Timeline
Personal Assistant cum Customer Service Officer
PRESTIGE DAIRY FARM (M) SDN BHD
Current
Pembantu Operasi (H1)
Jabatan Kesihatan Negeri Johor
01.2023 - Current
Administrative Assistant
Hospital Enche Besar Hajjah Khalsom (Hebhk)
04.2022 - 08.2023
Logistics Coordinator
Ltt Metal Plastic & Recycling Sdn Bhd
09.2018 - 01.2020
Service Advisor
UMW TOYOTA MOTOR SDN BHD @ Hong Huat Automobile (Dealer)
01.2008 - Current
Receptionist (Contract)
MURPHY SARAWAK OIL COMPANY LTD
01.2008 - Current
Customer Service & Travel Reservation
PRESTIGE PLATINUM VACATION (M) SDN BHD
01.2008 - Current
Admin Clerk & Reservation
FICKLINK TRAVEL & TOURS SDN BHD
01.2007 - 01.2008
SPM - Basic Course Airline Reservation And Ticketing
Sekolah Menengah Kebangsaan Sri Intan Kluang Johor
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