Boxing
Nur Afifah Ab Wahab
Building Executive
Bandar Baru Bangi,Malaysia
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Building Executive
Proharta Property Management & Services Sdn Bhd
Jalan Jubilee, Kuala Lumpur
06.2021 - Current
- Increased monthly billing collection from below 50% average to 91% collection within 1 month.
- Maximized rental income while minimizing expenses through effective planning and control.
- Maintained constant balance and accounting of property petty cash account.
- Reduced number of complaints and issues on-site by conducting risk management analysis and mitigation, proactive measures and reactive safety measures and establish good communication with the residents, staff on-site, upper management and various stakeholders on-site.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents and on-site associates.
- Kept acquainted with contract reviewing, Strata Management Act 2013 and Strata Management (Maintenance and Management) Regulations 2015.
- Managed memorandum, letter of notice and other related property documents for permanent records and regulatory requirements.
- Oversee admin and finance, premise security, defects complaints and rectification work, main contractor and sub-contractor work delivery and overall responsible for supervision of the resident staff.
- Oversee the premise overall operation and management - responsible for the planning, implementation and supervision to ensure the building premise is well-maintained, properly run, clean and secure.
Protege
Employee Provident Fund (EPF)
Bangi, Selangor
01.2021 - 06.2021
- Achieved 100% quality assessment throughout the tenure.
- Achieved 100 calls per day under 3 minutes with 7 hours availability as per KPI requirement to address members inquiries and concerns.
- Ensuring all complaints/issues are properly attended before close the case in the system and follow-up any pending cases with both officers and members.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Liaise with other related department, supervisors and officers regarding any issues that require further investigation.
- Created VR 360 on EPF Learning Campus Dining Hall using Matterport.
- Submitted proposal on sampling EPF building for Building Management System to EPF Learning Campus Building Management and, Facility and Asset Management Department.
Research Assistant
Department of Polytechnic and College Community, Ministry of Education
Putrajaya, Wilayah Persekutuan Putrajaya
07.2019 - 10.2019
- Research Assistant for TARGS research on "Mobile Problem-Solving Flipped Classroom Module in Internet of Things (IoT) for Community Colleges".
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified and executed research techniques, procedures and tests.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Performed statistical, qualitative and quantitative analysis.
- Developed fact sheets, graphs and tables to analyze and summarize survey data.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Helped team meet regulatory requirements by coordinating documentation and filings.
Valuation Assistant
Mohd Nor & Partners (KL) Sdn Bhd
Setia Alam, Selangor
10.2016 - 03.2017
- Worked closely with Manager and team members to maintain optimum levels of communication to effectively and efficiently complete projects.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led Department of Data and Evidence on the data collection on-site and properly update the data in the system.
- Preparing more than 20k property database using Microsoft Excel.
- Draw minimum 50 building plans per day using AutoCad.
- Answering telephone calls and replying emails regarding the data collection for valuation of rateable holding within local authority (MBSA).
- Delivered effectively in site inspection, sketching building plan on-site, preparing and collecting data evidence for data analysis.
Intern (Property Development Department)
Putrajaya Perdana Berhad
Putrajaya, Wilayah Persekutuan Putrajaya
12.2014 - 04.2015
- Assisting Building Maintenance of Putrajaya Perdana Berhad's HQ.
- Assisting in sales and marketing activities and market study.
- Assisting post-development properties during Defect Liability Period (DLP).
- Attending home-buyer complaint, snap photos and prepare defect report and defect checklist form (DCF).
- Liaise with engineer, consultant, architect, main-contractor, sub-contractor and site worker relating to property defect complaint and rectification work.
- Preparing and monitoring defect rectification work progression report and DCF report.
- Preparing survey form, building management report and other works relating to building management as per instruction.
- Site inspection and site visit with engineer and consultant at post-development project and on-going site project.
Education
Bachelor of Science - Construction Project Management
Heriot Watt University
Putrajaya, Malaysia 01.2018 - 07.2020
Diploma - Estate Management
University of Institute Technology Mara (UiTM)
Perak, Malaysia 06.2012 - 11.2015
Sijil Pelajaran Malaysia (SPM) - Science Stream
SMK Bandar Baru Sungai Buloh
Selangor, Malaysia 01.2007 - 12.2011
Skills
Database Management
Staff Management
Analytical and Critical Thinking
Autodesk BIM Viewer
AutoCAD and Revit Software
Matterport VR 360
Microsoft Office Excel
MS Project
Navisworks
SPSS
Risk Analysis and Mitigation Plan
Strata Act and Regulations
Stakeholders Management
Contract Reviewing
Building Maintenance and Management
Condo Master
Accomplishments
- Top 50 shortlisted participants eBizChallenge 2021 Start-Up Competition (Statice BIM Enterprise with a product name "HTec Pro").
Interests
Wall Climbing
Jungle Trekking
Books
Timeline
Building Executive
Proharta Property Management & Services Sdn Bhd
06.2021 - Current
Protege
Employee Provident Fund (EPF)
01.2021 - 06.2021
Research Assistant
Department of Polytechnic and College Community, Ministry of Education
07.2019 - 10.2019
Bachelor of Science - Construction Project Management
Heriot Watt University
01.2018 - 07.2020
Valuation Assistant
Mohd Nor & Partners (KL) Sdn Bhd
10.2016 - 03.2017
Intern (Property Development Department)
Putrajaya Perdana Berhad
12.2014 - 04.2015
Diploma - Estate Management
University of Institute Technology Mara (UiTM)
06.2012 - 11.2015
Sijil Pelajaran Malaysia (SPM) - Science Stream
SMK Bandar Baru Sungai Buloh
01.2007 - 12.2011