NUR FARHANNA HIDAYAH BINTI MUHD FAHMY
SENIOR SALES ASSOCIATE
Kuala Lumpur,10
Summary
Highly attentive and adaptable professional excelling in both group and individual communication. Exceptional motivator and guide, consistently achieving objectives. Maintains a high standard of work, demonstrating exceptional organizational skills and a positive approach to problem-solving. Expertise in marketing, administration, and management. Strong background in customer service, prioritizing client satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Sales Associate
HLA GARMENT
05.2024 - Current
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
Sales Admin
Symphony Life
08.2023 - 01.2024
- Managing administrative tasks related to real estate transactions
- Responsibilities may include preparing and organizing property documents and coordinating with clients
- Maintaining databases, handling paperwork for property sales
- Ensuring compliance with legal requirements
- Inspection unsold house unit such a defection and any damages
- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives
- Managing Listings: Updating property listings on various platforms and the company website
Waitress
Burger and Lobster
05.2022 - 07.2023
Retail Assistant
Kedai Kasut Bata
01.2022 - 05.2022
- Provides customer service by promoting a fun and exciting shoe shopping experience
- Processes customer transactions and handles cash and inventory control
- Communicates customer loyalty/rewards programs and promotions
- Displays product and assists in product merchandising
- Attentive, reliable, and self-motivated waitress with experience serving customers in food service and excellent customer service skills
- Supportive and collaborative team player with attention to detail, passion for helping others, and ability to work well under pressure to maintain positive customer experiences and complete daily tasks
- Proactive problem solver with excellent critical thinking skills
Retail Assistant (Part time)
Sometimes By Asian Designer
01.2021 - 01.2022
- Assist customers by answering their questions, checking stock availability, and processing their purchases
- Handle customer complaints, product returns, and any other in-store issues that may arise in a professional manner
Assistant Site Supervisor
Archi Green Technology
01.2019 - 01.2020
- Managing construction projects
- Overseeing workers, ensuring safety compliance
- Responsibilities may include monitoring progress
- Communicating with various stakeholders
Education
Certificate - Building Technology
COLLEGE COMMUNITY JEMPOL
01.2018 - 1 2020
Diploma - Civil Engineering
POLITEKNIK SULTAN HAJI AHMAD SHAH
Kuantan, Pahang 01.2021 - 1 2024
Skills
Microsoft Office
Timeline
Senior Sales Associate
HLA GARMENT
05.2024 - Current
Sales Admin
Symphony Life
08.2023 - 01.2024
Waitress
Burger and Lobster
05.2022 - 07.2023
Retail Assistant
Kedai Kasut Bata
01.2022 - 05.2022
Retail Assistant (Part time)
Sometimes By Asian Designer
01.2021 - 01.2022
Diploma - Civil Engineering
POLITEKNIK SULTAN HAJI AHMAD SHAH
01.2021 - 1 2024
Assistant Site Supervisor
Archi Green Technology
01.2019 - 01.2020
Certificate - Building Technology
COLLEGE COMMUNITY JEMPOL
01.2018 - 1 2020
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