Hi, I’m
Chai Chee Kwang Jacky
Branch Manager
Kuala Lumpur,10
Summary
Dynamic Branch Manager with a proven track record at SpectacleX (M) Sdn Bhd, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in operations management and employee development, I consistently exceeded performance targets while fostering strong client relationships and mentoring teams for success.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
years of professional experience
4
Languages
9
years of post-secondary education
Work History
SpectacleX (M) Sdn Bhd
Branch Manager
05.2025 - Current
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Consulted customers to boost product sales and services.
SpectacleX (M) Sdn Bhd
Branch Supervisor
02.2025 - 04.2025
Job overview
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
H&H Optical (M) Sdn Bhd / Pott Glasses
Person in Charge Cum Practicing Optician
05.2023 - 01.2025
Job overview
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Reported issues to higher management with great detail.
Eye Nation (M) Sdn Bhd
Business Development Executive
11.2022 - 04.2023
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
Wallpaper & Carpets Distributors (M) Sdn Bhd
Business Development Manager
11.2021 - 10.2022
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Prima Dinamik Supplies Sdn Bhd
Business Development Executive
09.2015 - 08.2021
Job overview
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Improved sales strategies, analyzing competitor activities and adjusting approaches accordingly.
- Drove revenue growth, developing and executing robust sales plan.
- Grew customer base, conducting thorough market research to identify new target demographics.
Metro Optical Group
Assistant Branch Manager
03.2013 - 08.2015
Job overview
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised team of 2 branches employees and made recommendations regarding performance evaluations.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Bolton Optical
Branch Supervisor
01.2013 - 03.2013
Job overview
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Collaborated with senior management on strategic planning efforts aimed at growing the branch''s market share within the region.
Essilor Malaysia
Sales Executive
01.2012 - 01.2013
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
ProEyes Studio
Team Supervisor
04.2009 - 12.2011
Job overview
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
Focus Point Vision Care Group
Senior Sales Assistant
03.2006 - 03.2009
Job overview
- Led monthly presentations on best practices in achieving success as a Senior Sales Assistant, resulting in improved team performance.
- Exceeded sales targets consistently through effective negotiation and closing techniques.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
England Optical
Senior Sales Assistant
01.2003 - 02.2006
Job overview
- Led monthly presentations on best practices in achieving success as a Senior Sales Assistant, resulting in improved team performance.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Developed, maintained and utilized diverse client base.
Education
Axismatics Professional InstituteKuala Lumpur
No Degree from FBDO
01.2009 - 05.2011
Sekolah Menengah Kebangsaan (M) Pandan IndahKuala Lumpur, Malaysia
No Degree from SPM
01.1995 - 11.2001
Skills
Customer service
Timeline
Branch Manager
SpectacleX (M) Sdn Bhd
05.2025 - Current
Branch Supervisor
SpectacleX (M) Sdn Bhd
02.2025 - 04.2025
Person in Charge Cum Practicing Optician
H&H Optical (M) Sdn Bhd / Pott Glasses
05.2023 - 01.2025
Business Development Executive
Eye Nation (M) Sdn Bhd
11.2022 - 04.2023
Business Development Manager
Wallpaper & Carpets Distributors (M) Sdn Bhd
11.2021 - 10.2022
Business Development Executive
Prima Dinamik Supplies Sdn Bhd
09.2015 - 08.2021
Assistant Branch Manager
Metro Optical Group
03.2013 - 08.2015
Branch Supervisor
Bolton Optical
01.2013 - 03.2013
Sales Executive
Essilor Malaysia
01.2012 - 01.2013
Team Supervisor
ProEyes Studio
04.2009 - 12.2011
Axismatics Professional Institute
No Degree from FBDO
01.2009 - 05.2011
Senior Sales Assistant
Focus Point Vision Care Group
03.2006 - 03.2009
Senior Sales Assistant
England Optical
01.2003 - 02.2006
Sekolah Menengah Kebangsaan (M) Pandan Indah
No Degree from SPM
01.1995 - 11.2001
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