Norsazren Panut
Credit Control Executive
Sepang,10
Summary
A dedicated and organized person seeking a role in a company that offers opportunities for career growth and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
9
9
years of post-secondary education
Work History
Credit Control Executive
Rentokil Initial (M) Bhd
Glenmarie, Shah Alam
2 2023 - Current
- Liaise closely with Service, Operation and Customer Care Team to solve problems relating to payment issues through Credit Control Feedback Form
- Spending maximum time on the telephone with customers who have not paid their account by the due date
- Prepare documents for bad debts write-offs
- Prepare reports/returns on debtor and collections
- Update collection activities and status of outstanding with Credit Control Manager on a monthly basis
- Managed to handle 60 out bound calls, and emails.
- Skilled at working independently and collaboratively in a team environment.
Credit Control Assistant
M-Link System Sdn Bhd
Kota Damansara, Selangor
08.2021 - 01.2023
- Call down aging debtor for payment collection
- Prepare weekly debtor aging report
- Streamlined credit approval process through effective communication with sales team and management.
- Updated customer database with accurate information, enabling efficient tracking of payment history and credit status.
- Negotiated payment terms with customers experiencing financial difficulties, maximizing chances of eventual payment recovery.
- Reduced bad debt losses by closely monitoring customer credit limits and adjusting accordingly.
- Prepared and distributed monthly statements of accounts.
Credit Management Exec (CC)
Aeon Credit Services
Subang Jaya, Selangor
07.2019 - 07.2021
- Manage and maintain customer's accounts are current and well deducted
- Contact customers to remind customers of payment schedule
- Attend to customer's enquiry and provide customer with relevant advice and solution
- Regularly reviewed client accounts for accuracy and completeness, ensuring that any discrepancies were promptly addressed and resolved.
Education
Bachelors - Business Management
University Selangor
Shah Alam, Selangor, Malaysia 03.2013 - 11.2016
Diploma - Business Management
University Selangor
Shah Alam, Selangor, Malaysia 08.2009 - 12.2012
Sijil Pelajaran Malaysia -
Sekolah Menengeh Teknik Kuala Selangor
Kuala Selangor, 10 03.2007 - 12.2008
Skills
Teamwork and collaboration
Microsoft office
Time management
Problem-solving
Customer service
Customer service
Computer skills
Timeline
Credit Control Assistant
M-Link System Sdn Bhd
08.2021 - 01.2023
Credit Management Exec (CC)
Aeon Credit Services
07.2019 - 07.2021
Bachelors - Business Management
University Selangor
03.2013 - 11.2016
Diploma - Business Management
University Selangor
08.2009 - 12.2012
Sijil Pelajaran Malaysia -
Sekolah Menengeh Teknik Kuala Selangor
03.2007 - 12.2008
Credit Control Executive
Rentokil Initial (M) Bhd
2 2023 - Current
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