Luqman Hakim Arzmi
Klang, Selangor
Summary
Experienced team player with a strong desire to provide excellent customer service. Skilled in managing 19 employees with covered commercial zone from Sunway, Subang, Puchong until Klang South area. Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining a high level of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Service Supervisor
Rentokil Initial (M) Sdn Bhd
12.2020 - Current
- Planning (schedule, manpower arrangement, ad hoc task) for technician
- Organize (working in right way - Vehicle,Equipment,Tools maintenance- any service task related)
- Leadership (monitoring 19 technicians under my care
- Communication (easy going and able to communicate with all level)
Restaurant Manager
Nandos Chickenland (M) Sdn Bhd
12.2017 - 12.2020
- Monitor process of operation service, ordering, schedule, handle customer complaint, Profit & Loss, Quality check/Quality control
- Recruit and hiring staff
- Staff Training
- Manage on customer complaint
F&B Executive
Puncak Niaga Holdings Berhad
05.2017 - 11.2017
- Sales marketing
- Staff training
- Create S.O.P and monitor on S.O.P implementation
*contract base
Assistant Manager
COSMO RESTAURANTS SDN BHD
01.2016 - 01.2017
- Stock Ordering
- Staff scheduling
- Product quality checking / QC
- Staff Training
Education
Bachelor of Science (Food Service Management) -
Universiti Teknologi Mara
01.2017
Diploma of Hospitality/Tourism/Hotel Management (CULINARY ARTS) -
University Technology Mara (UiTM)
01.2014
Skills
- HACCP Training
- Malay Cuisine
- Halal Training
- Quality Assurance
- Quality Control
- Staff Supervision
- People Management
- Pest awareness
Certification
- Remote Pilot Certificate of Competency (RCoC-B) - (Drone Certified)
- Pesticide applying license (PAL)
- NESTLE NIOSH Safety (GREEN PASS)
- Gold Medal Award: Food Innovation - Bamboo Shoot Ice Cream
- HACCP Certified
- Halal Certified
- Certificate of Participation - Food Innovation - Bamboo Shoot Ice Cream
- Thesis - The Relationship Between Food Attribute and Customer Satisfaction Among R&R Dengkil Users
Languages
Bahasa Malaysia
English
French
Timeline
Senior Service Supervisor
Rentokil Initial (M) Sdn Bhd
12.2020 - Current
Restaurant Manager
Nandos Chickenland (M) Sdn Bhd
12.2017 - 12.2020
F&B Executive
Puncak Niaga Holdings Berhad
05.2017 - 11.2017
Assistant Manager
COSMO RESTAURANTS SDN BHD
01.2016 - 01.2017
Bachelor of Science (Food Service Management) -
Universiti Teknologi Mara
Diploma of Hospitality/Tourism/Hotel Management (CULINARY ARTS) -
University Technology Mara (UiTM)
- Remote Pilot Certificate of Competency (RCoC-B) - (Drone Certified)
- Pesticide applying license (PAL)
- NESTLE NIOSH Safety (GREEN PASS)
- Gold Medal Award: Food Innovation - Bamboo Shoot Ice Cream
- HACCP Certified
- Halal Certified
- Certificate of Participation - Food Innovation - Bamboo Shoot Ice Cream
- Thesis - The Relationship Between Food Attribute and Customer Satisfaction Among R&R Dengkil Users
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