Summary
Work History
Education
Skills
Timeline
Generic
Norina Hilda

Norina Hilda

Admin
Sungai Buloh, Selangor

Summary

Proven Administrator at Scanwolf Plastic Industries Sdn Bhd, adept in Office Administration and Staff Management, significantly enhanced operational efficiency. Expert in leveraging MS Office for comprehensive recordkeeping, demonstrating exceptional attention to detail and multitasking abilities. Excelled in fostering customer relationships, underscoring a commitment to customer service excellence and data-driven decision-making. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Administrator

Scanwolf Plastic Industries Sdn Bhd
07.2017 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Collected, validated, and distributed information to employees.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Entered and maintained departmental records in company database.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.

Claim Administrator Advisor

Perodua (Rohamas)
11.2014 - 05.2017
  • Utilized advanced software tools to efficiently manage workload and track progress on individual cases.
  • Developed training materials for new Claim Administrators, improving overall team performance and productivity.
  • Provided exceptional customer service during the claims process, fostering long-term client relationships.
  • Reviewed medical documents thoroughly to accurately assess eligibility for disability benefits under various policies.
  • Dealing with insurance regarding claim parts.
  • Monitored customer service operations to confirm compliance with quality standards.
  • assist n deal with customer from start to end claim processing

Data Entry Clerk

Telekom Malaysia
12.2011 - 09.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Followed data entry protocols, rules and regulations.

Financial Advisor

AmBank Group
11.2010 - 10.2011
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Worked with clients to support understanding of rationale and details of financial strategies.

Education

MBA - Business Administration And Management

International Islamic University College
Gombak
11.2006 - 11.2009

No Degree - SIJIL PELAJARAN MALAYSIA

Sekolah Menegah Agama KIBLAH
01.2001 - 11.2005

Skills

Office Administration

Timeline

Administrator

Scanwolf Plastic Industries Sdn Bhd
07.2017 - Current

Claim Administrator Advisor

Perodua (Rohamas)
11.2014 - 05.2017

Data Entry Clerk

Telekom Malaysia
12.2011 - 09.2013

Financial Advisor

AmBank Group
11.2010 - 10.2011

MBA - Business Administration And Management

International Islamic University College
11.2006 - 11.2009

No Degree - SIJIL PELAJARAN MALAYSIA

Sekolah Menegah Agama KIBLAH
01.2001 - 11.2005
Norina HildaAdmin