NOR ASFALIZA MD YUSOFF
Petaling Jaya
Summary
Experienced Administrative Executive with a background in loan documentation, branch operations, customer service, and compliance. Seeking to leverage my expertise to support organisational growth and enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Executive, Branch Financial Admin
Carsome Certified Sdn Bhd
03.2023 - Current
- Administered support by providing assistance to team members and addressing their queries.
- Input order date into CMS
- Coordinate with external parties (eg, insurance, ownership transfer).
- Support ground operations and check and update documents (eg. Master List, eduto, cross-check RC status).
- Liaise with authorities for ownership trans.
- Upload documents to Google Drive and update the order list.
- Handle payment-related tasks collection, validation, and receipt.
- Request and manage receipts from financial Institutions.
- Manage petty cash and general invoices.
- Verify and process car sales payments, parking, and trailer fees.
- Print official receipts and petty cash documents.
- Weekly submission for claim & Monthly report to finance department.
- Submit loan applications to relevant banks financial institutions through online portals or email.
- Ensure submissions are done within deadlines and in accordance with internal procedures.
- Communicate with banks, loan officers, or sales teams for status updates and additional document requests.
- Follow up regularly to ensure timely processing and approval.
- Prepare daily/weekly loan submission and approval reports.
- Compile invoices for disbursement purposes.
- Successfully processed and submitted over 300 loan applications per month with a high level of accuracy.
- Achieved 16%+ documentation accuracy rate, reducing application rejections and delays.
- Coordinated effectively with bank officers, sales supervisors, and customers to ensure smooth loan approval processes.
- Reduced document discrepancies by conducting thorough pre-submission reviews and quality checks.
- Assisted in improving administrative workflows, resulting in faster document processing and submission.
- Supported the branch in achieving monthly loan submissions through efficient coordination.
- Successfully managed multiple loan cases simultaneously while meeting strict deadlines.
- Recognized for strong attention to detail and commitment to delivering customer satisfaction.
Admin Executive
Buybye Sdn Bhd
10.2020 - 02.2023
Assistant Branch Manager
Carsome Sdn Bhd
04.2019 - 09.2020
- Issued sales orders, delivery orders, and receipts to customers after bidding, ensuring efficient order processing and customer satisfaction.
- Processed orders received from bidding sessions for services provided, following up with customers via email and phone for confirmations and updates.
- Monitored inventory, recorded services provided under inventory movement, and tracked stock levels to ensure accuracy and availability.
- Record all information on dealers in the dealer database and to record and submit all relevant information on the order received and scheduled to the supervisor and other relevant teams for management reporting.
Sales Admin Assistant
JMD Perintis Sdn Bhd
01.2017 - 12.2018
- Write and distribute email, correspondence memos, letters and faxes.
- Compiled and organised quotations, invoices, and delivery orders for customer transactions.
- Executed administrative tasks to maintain efficient office operations.
- Managed office supply orders to optimise budget utilisation.
- Order office supplies and research new deals and suppliers.
- Duplicated documents and organised files on thumb drives for quick access.
Sales & Marketing Admin Assistant
Boustead Sissons Paints Sdn Bhd
01.2011 - 12.2016
- Handled customers' administrative inquiries regarding company products and services promptly via phone, fax, and email.
- Assisted customers in product selection tailored to their needs and specifications.
- Created quotations, purchase orders, product warranties, and performance warranties to support sales and project operations.
- Liaise with accounts department internally for issuance of invoices/receipts, billings/collections and other administrative coordination.
- Managed administrative tasks and customer service operations to support General Manager.
- Prepared monthly reports to Human Resource Department regarding attendance, annual leave and medical leave.
Education
Bachelor of Business Administration with Honours -
Universiti Utara Malaysia
Sintok, Kedah01-2004
Sijil Tinggi Persekolahan Malaysia (STPM) -
SMK Dato' Mahmud Paduka Raja
Tanah Merah, Kelantan01-1999
Sijil Pelajaran Malaysia -
SMK Batu Gajah
Tanah Merah, Kelantan01-1997
Skills
- Administration
- Basic Accounting
- Filing management
- Report writing
- SQL
- MS Office
- MS Word
- MS PowerPoint
- Communication
- Time management
- Interpersonal Skills
- Initiative
- Team player
- Self-Motivated
- Software
- SQL
Language
Malay
English
Timeline
Executive, Branch Financial Admin
Carsome Certified Sdn Bhd
03.2023 - Current
Admin Executive
Buybye Sdn Bhd
10.2020 - 02.2023
Assistant Branch Manager
Carsome Sdn Bhd
04.2019 - 09.2020
Sales Admin Assistant
JMD Perintis Sdn Bhd
01.2017 - 12.2018
Sales & Marketing Admin Assistant
Boustead Sissons Paints Sdn Bhd
01.2011 - 12.2016
Bachelor of Business Administration with Honours -
Universiti Utara Malaysia
Sijil Tinggi Persekolahan Malaysia (STPM) -
SMK Dato' Mahmud Paduka Raja
Sijil Pelajaran Malaysia -
SMK Batu Gajah