Farah Hanim
Petaling Jaya,10
Summary
Dedicated and experienced in Customer Service and Administration, passionate about delivering projects on time and within budget. Adapted to handling diverse customer inquiries, resolving issues efficiently, organizing workflows, and collaborating with cross-functional teams to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Executive, Branch Financial Admin-Loan Processing
CARSOME
01.2024 - Current
- Collaborated with underwriters to expedite loan approvals, ensuring a smooth application process for clients.
- Provided guidance to Customer Consultants on clients' documentation requirements for loan submissions.
- Facilitated the issuance of receipts for booking, down payment, invoices, and submission documents to the bank for loan disbursement.
- Presented daily reports on Letter of Undertaking (LOU) to the Branch Manager for review.
Customer Service Executive and Admin
Squarefeet Pro Sdn Bhd
02.2022 - 01.2024
- Assisted with the leasing process, which involved scheduling room viewings, processing applications, and preparing lease agreements.
- Coordinated maintenance requests by serving as a liaison between tenants and maintenance teams, ensuring timely resolution of issues.
- Handled a high volume of incoming inquiries through phone, email, and in-person interactions, addressing issues promptly to ensure tenants' satisfaction.
- Collaborated closely with cross-functional teams, including leasing agents, homeowners, and the finance department, to streamline operations and enhance tenants' experience.
- Organize and maintain property records, contracts, and documentation in compliance with industry regulations.
Intern
Social Security Organization (SOCSO)
10.2021 - 02.2022
- Maintained an organized filing system for the office, leading to improved efficiency and accuracy.
- Supported staff members in their daily tasks, and reducing workload burden.
- Assisted in managing clients' cases related to the death scheme due to any cause, as well as panel clinics for medication and rehabilitation.
- Guided clients on document submission for claims to be processed by SOCSO based on the stipulated rates.
Sales Administrator and Team Leader
Ruelbiz Sdn Bhd
09.2017 - 08.2018
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Trained and managed a team of retail sales associates to ensure sales targets were achieved.
- Managed customer orders and returns in adherence to the exchange/return policy.
- Collaborated with the logistics department to guarantee prompt and accurate product deliveries.
Intern
TraxxFM
06.2017 - 08.2017
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Drafted Public Service Announcements (PSAs) and obtained approval from the Head of Department (HOD) for broadcast by the DJ.
- Participated in recording and editing audio segments for on-air presentations.
Retail Assistant
Popular Book Co (M) Sdn Bhd
06.2015 - 08.2015
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
Bachelor of Communication - Human Communication
Universiti Putra Malaysia
Serdang, Selangor, Malaysia02.2022
Diploma in English - English Language
Universiti Pendidikan Sultan Idris
Tanjong Malim, Perak, Malaysia09.2017
Skills
- Customer Service
- Communication Skills
- Document Review
- Ability to Work in a Team
- Computer Skills
Languages
Malay
Native or Bilingual
English
Full Professional
Morning brisk walk
Morning brisk walks offer me an opportunity for social interaction and connection, especially when walking with friends and family members. This makes the activity more enjoyable and provides social support, which is beneficial for overall well-being. I have made it a part of my Sunday routine.
Timeline
Executive, Branch Financial Admin-Loan Processing
CARSOME
01.2024 - Current
Customer Service Executive and Admin
Squarefeet Pro Sdn Bhd
02.2022 - 01.2024
Intern
Social Security Organization (SOCSO)
10.2021 - 02.2022
Sales Administrator and Team Leader
Ruelbiz Sdn Bhd
09.2017 - 08.2018
Intern
TraxxFM
06.2017 - 08.2017
Retail Assistant
Popular Book Co (M) Sdn Bhd
06.2015 - 08.2015
Bachelor of Communication - Human Communication
Universiti Putra Malaysia
Diploma in English - English Language
Universiti Pendidikan Sultan Idris
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