NOR SHAFIKA BINTI MARLIS
Bandar Baru Sentul
Summary
Self-motivated professional with a strong background in insurance and takaful. Demonstrates independence, positive thinking, discipline, and responsibility. Thrives in a well-organized environment that emphasizes accurate performance measurement and rewards. Ambitious yet realistic in task completion, consistently delivering results. Experienced in fulfilling leadership roles and making informed decisions through active participation in various programs during studies.
Overview
13
13
years of professional experience
Work History
Senior Executive
Zurich Life Insurance Malaysia Berhad
09.2016 - Current
- Registered claims submissions into the claims system
- Assessed and processed individual and Comprehensive Group Scheme minor claims for both entities
- Compiled claims supporting documents for scanning and dispatching
- Reviewed and analyzed documentation required for claims, determining the necessity for approval or denial in accordance with certificate provisions and regulations, within approval authority limits
- Collected additional required information to process claims, including communication with external parties such as agents and/or claimants regarding the merits of the claims submitted
- Investigated claimants’ medical records to ascertain any pre-existing medical conditions
- Referred Non-Disclosure cases to the Underwriter for Post Underwriting Review
- Addressed claimants' or agents' queries regarding the status of claims, including preparing written correspondence such as notifications of claim rejections and claimant’s appeal rights
- Monitored claims for potential fraud and ensured compliance with the Anti Money Laundering Act (AMLA), proceeding accordingly
- Reviewed claims’ appeal cases and attended to queries from the Ombudsman for Financial Services (OFS) or Central Bank (BNM)
- Handled system-related bugs pertaining to Claims, troubleshooting and analyzing the issues, and liaising with IT Support, where necessary, to resolve them within the agreed turnaround time (TAT)
- Participated in quality improvement/system-related projects, such as the Hospital Income Benefit Auto Registration and the revamping of standard letters
- Undertook additional duties, works, and ad-hoc projects as required
- Performed the System Definition File (SDF) setup for new products
- Prepared monthly reports for the Regional Office and Central Bank (BNM) and any ad hoc reports requested by Management
Executive
Zurich Takaful Malaysia Berhad
06.2013 - 08.2016
- Handled operational matters related to document and system management
- Managed product implementation in the system and conducted system testing
- Conducted day-to-day activities involving data capturing and verifying quality records in the system
- Initiated product testing simulations and system verifications
- Actively participated in system enhancements and new product testing
- Managed daily incoming mail and segregated documents according to the appropriate department
- Sorted and released all scanned documents to the assigned departments in a timely manner
- Verified new applications submitted manually to the Head Office via hard copy
- Checked the status of incoming documents daily
- Registered top-ups for new applications
- Sent contract printing batches for new applications
- Assisted superiors with inquiries from Family Marketing, Agents, and Direct Customers
- Assisted superiors in all matters related to Family Underwriting
Clerk
Suen Fatt Workshop Sdn Bhd
04.2012 - 06.2013
- Communicated with customers regarding their claims
- Verified documents for claimants
- Registered new claims for motor accident cases
- Managed third-party and windscreen claims
- Prepared estimates for third-party and windscreen claims
Education
Bachelor Of Business Administration (Hons.) - Finance
Universiti Teknologi Mara (UiTM)
05-2017
Diploma In Insurance -
Polytechnic Sultan Salahuddin Abdul Aziz Shah
04-2011
PMR & SPM -
Sekolah Menengah Kebangsaan Dato’ Klana Putra
01.2005
Skills
- Microsoft Office
- Report preparation
- Project management
- Staff management
- Mail handling
- Multitasking Abilities
- Decision-making
- Customer service
Languages
Malay
Native language
English
Upper intermediate
B2
Activities
- 2011, Secretary, Diploma in Insurance Club of Commerce Department
- 2007, Vice President, Police Cadet for school’s club
- 2006-2007, School Prefect, SMK Dato’ Klana Putra
References
- Ruzana Binti Rahman, 017-6943554, Assistant Manager, Former Superior
- Norazura Binti Che Pi, 019-2788038, Assistant Manager, Former Superior
Timeline
Senior Executive
Zurich Life Insurance Malaysia Berhad
09.2016 - Current
Executive
Zurich Takaful Malaysia Berhad
06.2013 - 08.2016
Clerk
Suen Fatt Workshop Sdn Bhd
04.2012 - 06.2013
PMR & SPM -
Sekolah Menengah Kebangsaan Dato’ Klana Putra
Bachelor Of Business Administration (Hons.) - Finance
Universiti Teknologi Mara (UiTM)
Diploma In Insurance -
Polytechnic Sultan Salahuddin Abdul Aziz Shah
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