NOORSUHADA BINTI SUBARI
SYSTEM ANALYST
UluTiram
Summary
With 11+ years of experience in customer support and application troubleshooting, I offer a unique blend of skills as an Insightful Application Support Engineer and System Analyst for Health Sector. Specializing in root cause analysis and implementing quality control measures for seamless operations.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
System Analyst
Heitech Padu Berhad
11.2024 - Current
- Company Overview: Hospital Sultan Ismail
- Responsible for managing HISKKM at Hospital Sultan Ismail.
- Providing refresher/training to user.
- Daily operations support.
- Providing support service for the users either handling issues or implements modification to the system module as per user request.
- To assist helpdesk in providing solutions.
- Resolve issue log.
Application Support Executive
Media Smart Resources Sdn Bhd
04.2023 - 10.2024
- Company Overview: Hospital Sultan Ismail
- Responsible for managing Total Hospital Information System (THIS) at Hospital Sultan Ismail.
- In charge of module Power Chart, First Net, Person Management System and Scheduling.
- In charge of RISPACS Radiology Information System(RIS) Picture Archiving Communication System (PACS)
- In charge of Billing Management System (Peoplesoft) as third liner support.
- Shared Module: ECG Muse, CSSD, MyDMS, BloodDonor Management System (BDMS) and HIM module.
- Providing refresher/training to user.
- Providing support service for the users either handling issues or implements modification to the system module as per user request.
- Daily operations support.
- To assist helpdesk in providing solutions.
- Act as DRPDATA Coordinator.
- Hospital Sultan Ismail
Application Support Engineer
CET Development Sdn Bhd
12.2016 - 04.2023
- Company Overview: Hospital Sultan Ismail
- Responsible for managing Total Hospital Information System (THIS) at Hospital Sultan Ismail.
- In charge of module Power Chart, First Net, Person Management System and Scheduling.
- In charge of RISPACS Radiology Information System(RIS) Picture Archiving Communication System (PACS)
- In charge of Billing Management System (Peoplesoft) as third liner support.
- Shared Module: ECG Muse, CSSD, MyDMS, BloodDonor Management System (BDMS) and HIM module.
- Providing refresher/training to user.
- Providing support service for the users either handling issues or implements modification to the system module as per user request.
- Daily operations support.
- To assist helpdesk in providing solutions.
- Act as DRPDATA Coordinator.
- Hospital Sultan Ismail
Application Support Engineer
ES&S MSC Sdn Bhd
04.2014 - 11.2016
- Company Overview: Hospital Sultan Ismail
- Responsible for managing Total Hospital Information System (THIS) at Hospital Sultan Ismail.
- In charge of module Power Chart, First Net, Person Management System and Scheduling.
- In charge of RISPACS Radiology Information System(RIS) Picture Archiving Communication System (PACS)
- In charge of Billing Management System (Peoplesoft) as third liner support.
- Shared Module: ECG Muse, CSSD, MyDMS, BloodDonor Management System (BDMS) and HIM module.
- Providing refresher/training to user.
- Providing support service for the users either handling issues or implements modification to the system module as per user request.
- Daily operations support.
- To assist helpdesk in providing solutions.
- Act as DRPDATA Coordinator.
- Hospital Sultan Ismail
Project Assistant
Elektrik Fahmi Sdn Bhd
03.2013 - 03.2014
- Assist Project Manager in preparation project documents such as government approval documents, quotation, invoice, reports, and meeting memos.
- Assist Project Manager with document distribution, scanning and copying.
- Assist Project Manager with purchasing of project’s materials from suppliers.
- Handle all incoming and outgoing documents, letters, memo, e-mails and ensure the correspondence is properly recorded and distributed.
Education
Bachelor of Science (Honours) - Data Communication & Networking
University Teknologi MARA (UITM)
01.2009 - 01.2012
Pre-University - Biological Science
Malacca Matriculation College
01.2008 - 01.2009
Sijil Pelajaran Malaysia (SPM) - undefined
Mara Junior Science College (MRSM)
01.2006 - 01.2007
Skills
Project management
SQL proficiency
Problem-solving
End user support
Certification
Cisco Certified Network Associate (CCNA)
Timeline
System Analyst
Heitech Padu Berhad
11.2024 - Current
Application Support Executive
Media Smart Resources Sdn Bhd
04.2023 - 10.2024
Application Support Engineer
CET Development Sdn Bhd
12.2016 - 04.2023
Application Support Engineer
ES&S MSC Sdn Bhd
04.2014 - 11.2016
Project Assistant
Elektrik Fahmi Sdn Bhd
03.2013 - 03.2014
Bachelor of Science (Honours) - Data Communication & Networking
University Teknologi MARA (UITM)
01.2009 - 01.2012
Pre-University - Biological Science
Malacca Matriculation College
01.2008 - 01.2009
Sijil Pelajaran Malaysia (SPM) - undefined
Mara Junior Science College (MRSM)
01.2006 - 01.2007
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