Noor Fatin Binti Zakaria
SYSTEM ANALYST
Johor Bahru, Johor
Summary
Experienced results-oriented system analyst with a proven track record of implementing best practices for scalability and support. Skilled in deploying applications and adept at identifying trends through meticulous data assessments. Proficient in managing and breaking down large volumes of information, I am proactive in anticipating and resolving issues in operations, workflow, and production by uncovering trends that significantly impact business success.
Overview
5
5
years of professional experience
2
2
Languages
Work History
System Analyst
Universiti Technology Malaysia
03.2022 - Current
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Assessed business requirements to create focused solutions.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Improved system efficiency by analyzing and optimizing software processes.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Improved systems with addition of new features and infrastructure.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Gathered requirements and performed gap analysis through design workshops with users.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Junior IT Project Manager
HDA Future Tech
06.2021 - 03.2022
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
- Provided detailed project status updates to stakeholders and executive management.
Penolong Pegawai Ehwal Ekonomi
Lembaga Perindustrian Nanas Malaysia
08.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Dormitory and Operation Assistant
Harum Megah Resources
01.2020 - 06.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced operational efficiency by assisting the manager in all areas of business.
Education
Bachelor - Information Technology Business Computing
Universiti Teknologi Mara Kuala Terengganu
Kuala Terengganu, Terengganu, Malaysia 04.2001 -
Diploma - Business Studies (e-Commerce)
Politeknik Nilai
Negeri Sembilan 04.2001 -
Skills
Project documentation
Timeline
System Analyst
Universiti Technology Malaysia
03.2022 - Current
Junior IT Project Manager
HDA Future Tech
06.2021 - 03.2022
Penolong Pegawai Ehwal Ekonomi
Lembaga Perindustrian Nanas Malaysia
08.2020 - 05.2021
Dormitory and Operation Assistant
Harum Megah Resources
01.2020 - 06.2020
Bachelor - Information Technology Business Computing
Universiti Teknologi Mara Kuala Terengganu
04.2001 -
Diploma - Business Studies (e-Commerce)
Politeknik Nilai
04.2001 -
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