Nisha Chandrasegeran

1. Client/Employee Support
Respond to HR-related inquiries from employees, managers, or external clients via phone, email, or ticketing systems.
Provide accurate information on HR policies, procedures, and benefits.
Escalate complex issues to the appropriate HR function for payroll, benefits, compliance.
Improved workplace safety through continuous monitoring of compliance with regulations and implementation of corrective actions when needed.
2. HR System Support
Assist users with HRIS (Human Resources Information Systems) navigation and troubleshooting.
Support onboarding and offboarding tasks via HR systems.
Ensure data accuracy in HR databases.
3. Case Management & Documentation
Create, manage, and close support tickets in line with SLAs (Service Level Agreements).
Maintain accurate records of users interactions and issue resolutions.
Track common issues and provide feedback to HR or IT for process improvement.
4. Policy & Compliance Guidance
Communicate HR policies clearly and professionally.
Ensure all responses and actions comply with company policies and labor laws.
Maintain confidentiality and data privacy at all times.
Handled sensitive personnel issues discreetly while ensuring adherence to legal requirements
5. Process Support
Assist with HR process execution: onboarding, benefits enrollment, leave requests, etc.
Coordinate with payroll, talent acquisition, and other HR sub-functions to ensure seamless service delivery.
6. Continuous Improvement
Identify trends and suggest improvements to tools, documentation, and processes.
Enhanced overall organizational efficiency by assisting in creating an HR dashboard to track key performance indicators.
Participate in user testing for new HR tools or upgrades.

1. Strategic HR Management & Policy Development
Designed, reviewed, and resolved HR policies and processes to align with organizational goals and ensure regulatory compliance.
Consulted and supported business leaders on strategic HR initiatives including organizational design, talent management, and career development planning.
Collaborated with business leaders and HR colleagues to develop and implement HR strategies aligned with evolving business needs.
Provided project management support for HR-related initiatives, ensuring timely and effective execution.
2. Talent Acquisition & Employer Branding
Developed and implemented company-wide recruiting strategies to attract and retain top talent.
Identified future hiring needs and created detailed job descriptions and candidate specifications in collaboration with hiring managers.
Partnered with department heads to establish consistent and effective recruitment standards and practices.
Promoted the company’s employer brand to enhance its market positioning and appeal to high-quality candidates.
Supported full-cycle recruitment including candidate screening, interviewing, onboarding, and orientation.
Delivered well-documented, data-driven recruitment reports to management for decision-making.
Reduced recruitment costs by optimizing job advertising platforms
3. Employee Onboarding, Offboarding & Records Management
Ensured accurate and secure handling of onboarding and offboarding documentation within departmental folders.
Maintained up-to-date people operations records covering new hires, terminations, transfers, leave balances, and job classification updates.
Created and disseminated internal communications regarding employee status changes, benefits updates, and HR policy revisions.
Enhanced employee retention by implementing effective onboarding and training programs.
4. Employee Relations & Engagement
Managed employee relations issues by addressing concerns, conducting counseling sessions, and handling grievances and formal investigations.
Planned, facilitated, and implemented HR initiatives to improve employee engagement, workplace culture, and performance.
Analyzed HR metrics and exit interview data to identify trends and develop effective retention strategies.
5. Compensation, Benefits & Compliance
Administered employee benefits programs and provided guidance to employees on entitlements and procedures.
Coordinated with the payroll team to ensure accurate and timely payroll processing, validating inputs and outputs for accuracy and compliance.
Monitored and reviewed employee claims with appropriate documentation to ensure timely and fair resolution.
Maintained comprehensive knowledge of current employment legislation and ensured organization-wide compliance.

🔹 Recruitment & Talent Acquisition

• Understood manpower requisitions from respective departments and aligned hiring plans accordingly.
• Promptly advertised job vacancies across multiple platforms and sourced candidates matching the required skill sets.
• Arranged and coordinated interviews in collaboration with relevant departments.
• Prepared appointment letters and medical check-up documents for selected candidates.
• Conducted induction training and briefed new hires on company policies, procedures, and culture.
• Introduced new recruits to departmental teams to ensure a smooth onboarding experience.
• Searched for and attracted new talent; managed end-to-end recruitment including writing and posting job ads.

🔹 Onboarding, Orientation & Exit

• Administered new employee orientation and facilitated smooth integration into the organization.
• Managed employee relations counselling and conducted exit interviews for departing staff.
• Prepared and submitted HR letters, certificates, and documents in consultation with management as needed.

🔹 HR Operations & Records Management

• Maintained and updated accurate employee records, including personnel files and HR databases.
• Monitored employee attendance, leave balances (annual, medical), and reported irregularities to department heads.
• Maintained organizational charts and the company directory for up-to-date staff structure visibility.
• Designed an effective filing and retrieval system to manage past and current HR documents and reports.

🔹 HR Policy & Administration

• Administered, reviewed, and recommended updates to personnel policies and procedures.
• Maintained and revised the employee handbook, policies, SOPs, and compliance frameworks.
• Recommended new HR strategies, policies, and procedures for process improvement and efficiency.

🔹 Employee Engagement & Welfare

• Supported business needs through development, engagement, motivation, and retention of talent.
• Assisted in managing employee benefits and welfare programs, including overtime, medical claims, insurance, leaves, and employee recognition.
• Contributed to employee morale and productivity by nurturing a positive and inclusive work environment.
• Contributed to departmental goals, systems, and continuous improvement initiatives.

1. Recruitment & Onboarding
Reviewed resumes and applications to shortlist candidates as per job requirements.
Conducted initial telephonic screening to schedule interviews for suitable candidates.
Liaised with recruitment agencies to source candidates for specific job openings.
Prepared offer letters, confirmation letters, and other onboarding documentation.
Conducted employee orientation and facilitated newcomer joining formalities.
Liaised end-to-end with Business Unit HR on new joiner and leaver information.
2. HR Operations & Employee Records
Managed the full spectrum of HR and administrative functions aligned with company policies.
Maintained and regularly updated master HR databases (employee personal files, records, and systems).
Prepared and submitted HR-related letters, documents, and certificates in consultation with management.
Recorded, maintained, and monitored attendance and punctuality of employees.
Reviewed and updated job descriptions periodically in consultation with department heads.
Ensured accurate and timely processing of HR transactional requests from employees, former staff, managers, and business unit HR via web forms, emails, and tickets.
3. Performance Management & Employee Relations
Implemented and administered performance management processes in line with company policy and timelines.
Engaged regularly with employees to understand motivation levels and resolve workplace concerns.
Resolved employee grievances or queries, escalating to the appropriate level when needed.
Conducted exit interviews and documented feedback for organizational learning and improvement.
Communicated and explained HR policies clearly to employees at all levels.
4. Compensation, Benefits & Insurance
Maintained employee records related to compensation, insurance, and health benefits.
Handled insurance-related matters and ensured timely renewal of staff insurance coverage.
Monitored contractor bills, travel, and tour expenses, ensuring accurate records and timely reimbursements.
5. Compliance, Safety & Policy Administration
Administered all contract labor activities in compliance with legal and internal policies.
Managed workplace safety issues in collaboration with relevant stakeholders.
Ensured compliance with Shell data privacy requirements and internal Service Level Agreements (SLAs).
6. Employee Engagement & Welfare
Conducted various welfare activities and initiated community programs for employee engagement.
Organized and participated in employee engagement events and CSR initiatives.
Supported staff recognition programs and internal communication updates

1. HR Operations & Policy Compliance
Responsible for the smooth operations of HR and administration in line with company policies and procedures.
Advises and implements new strategies and change initiatives aimed at improving staff productivity through training and performance management.
Responsible for monitoring and maintaining relevant agreements, policies, and procedures.
Actively participates in departmental meetings and supports cross-functional HR initiatives.
Assists in completing ad hoc tasks assigned by management.
2. Recruitment & Onboarding
Plans and recruits talent in accordance with project requirements and approved budgets.
Prepares, coordinates, and executes effective onboarding programs for new hires.
Updates the company organization chart to reflect staffing changes.
Prepares training materials and setups for new and existing employees as required.
3. Employee Relations & Engagement
Builds and maintains strong industrial relations and employee engagement to foster a harmonious workplace.
Handles employee concerns by providing counseling, conflict resolution, and motivation strategies.
Manages positive employee relations through consistent and open communication with staff.
Handles and responds to all HR and administrative inquiries from internal and external stakeholders.
4. Benefits & Claims Administration
Monitors benefits programs and available packages to support employee retention and attraction.
Guides employees in Malaysia on claim processes and confirms the validity of claims as per company guidelines.
5. External Relations & Representation
Represents the company at external meetings, events, and engagements with stakeholders.
Liaises with insurance agents, government bodies, and external agencies to fulfill HR and admin functions.
Prepares business correspondence including letters for Business Visas, Employment Passes, and other official documents.
5. Vendor Management & Procurement
Liaises with vendors for quotations and manages the procurement process in line with company procedures.
Verifies and processes invoices for timely submission to the payment processing team.