Summary
Overview
Work History
Education
Skills
Driving License
Personal Information
Software
Interests
Affiliations
Timeline
Hi, I’m

Nik Ahmad Aiman Nik Ibrahim

Business Manager
Cyberjaya, Selangor,10
Nik Ahmad Aiman Nik Ibrahim

Summary

Seasoned CFDs brokerage professional with over 8 years of experience in the brokerage and financial technology fields. Expertise in strategic planning and operational management. Solid background of 10+ years in retail trading and investment, actively involved since second year of university. Consistently delivered impactful results, surpassing multiple targets and achieving success as both an employee and employer. Diverse skill set across multiple departments; Support, Sales, Marketing, Finance, and Administration.

Overview

10
years of professional experience
8
years of post-secondary education
4
Languages

Work History

Chartermetric Technologies Sdn Bhd

Owner & Manager
10.2021 - Current

Job overview

  • Managed day-to-day and month-to-month company operations to ensure business making profit with minimal cost.
  • Lead a full-fledged team of 15 person to oversee daily brokerage operations; at maximum capacity 3 brokers simultaneously.
  • Involve in more than 20+ brokerage projects setup with majority of clients & owners from Malaysia, and few others around South East Asia.

Hextra Technologies Sdn Bhd

Chief Operating Officer
08.2021 - 12.2022

Job overview

  • Setup the broker using multiple White Label software from scratch to become one of the fast growing in Malaysia, launched before the Covid-19 Pandemic happened.
  • Oversaw day-to-day operations across multiple departments, with streamlined workflows with an initial team of only 8 persons which then grew to 14 individuals.
  • Drove the company to breakeven in the 1st month of launching, and then successfully gain net profit of 30million MYR of net profit in only 1 year of operation.

Webcure (M) Sdn Bhd

System & Technology Manager
04.2019 - 10.2021

Job overview

  • Ensured smooth integration of new brokerage system into existing technology infrastructure with minimal disruption to daily operations.
  • Developed suggestions for brokerage technical process improvements to optimize Standard Operating Procedure.
  • Managed implementation of new Customer Relationship Management technology improvements resulting in increased efficiency.

HF Markets (SV) LTD

Business Development Manager
05.2018 - 04.2019

Job overview

  • Generated new business with marketing initiatives, networking and strategic plans for Introducer Broker that focuses in Malaysia and Brunei while reaching monthly recruitments target.
  • Reached out to potential customers and readily customers database; Traders in Malaysia and Brunei via telephone, email, and in-person inquiries while maintaining a target net sales (Deposit-Withdrawal) of 100,000 USD.
  • Participate in company's or own IB-Trader network event managements; classes, seminars, meetings throughout the whole year.

XM Global LTD

Trading Account Manager
07.2017 - 05.2018

Job overview

  • Increased clients (Traders) satisfaction by building strong relationships and addressing their needs promptly via telemarketing channels; emails and phone calls with a target of 100 clients per day and 3 hours 30 minutes of total call duration.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs with an amount of 13,000+ database of Traders.
  • Ensuring of maintaining and reaching the monthly personal net sales target (Deposit-Withdrawal) of 100,000 USD to 200,000 USD.

XM Global LTD

Technical Support Executive
01.2017 - 06.2017

Job overview

  • Managed a high volume of tickets in the Helpdesk and Mailing system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving issues and providing exceptional support via Livechat with a weekly target of satisfaction ratings not lower than 4/5.
  • Handle the Know-Your-Client processes to ensure client verification and documentation is kept within 24 hours of submissions.

Bridgestone Chemical Products (M) Sdn Bhd

Mechanical Engineering Intern
03.2015 - 06.2015

Job overview

  • Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions for overcoming obstacles.
  • Developed technical skills through training and shadowing experienced senior engineer and professionals.
  • Involve in winning major project of factory workflow planning, productivity competition which save 7million MYR per year in production-line costs; and won MITI Selangor-state competition by presenting the project.

Education

Malaysia-Japan International Institute of Technology
Kuala Lumpur, Malaysia

Bachelor of Science from Mechanical Precision Engineering
05.2012 - 06.2016

University Overview

  • 3.07 GPA
  • Degree Level Scholarship, 2012-2016 from Majlis Amanah Rakyat (MARA)
  • Completed University-level Coursework: Coating Technology by Gas Tunnel Type Plasma Spraying under tutorage of Professor Akira Kobayashi
  • Member of UTM KL Football Club, winning 2 consecutive university level football competition
  • 1 semester Internship, at Bridgestone Chemical Engineering, from March 2015 until June 2015

Matriculation College Perak
Gopeng, Perak, Malaysia

Foundation in Module 2 from Physics & Computer Science
03.2015 - 06.2015

University Overview

  • 3.68 GPA
  • Member of Gym Club, 2012

Sekolah Menengah Kebangsaan Ismail Petra
Kota Bharu, Kelantan, Malaysia

Sijil Pelajaran Malaysia from Science & Information Communication Technology
09.2006 - 05.2010

University Overview

  • 7A 1B 2C equivalent of GPA
  • Secretary of Art Club, 2009 to 2010
  • Vice Leader of School Music Band, cum Lead-Singer & Rhythm-Guitarist, 2009 to 2010

Skills

Business administration & management

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Driving License

Driving License
  • Malaysia driving License type-D
  • For motorcar that does not exceed 3500 kg

Personal Information

Personal Information
  • Nationality: Malaysia
  • Race: Malay male
  • Religion: Islam
  • Married: Yes, 1 wife
  • Children: 2 daughter; 6 years old & 1 year old

Software

Trading: Metaquotes MT4

Trading: Metaquotes MT5

Trading: cTrader

Trading: Tradingview

Trading: MatchTrader

Trading: Tradezella

Brokerage: Metaquotes MT4 Manager/Admin

Brokerage: Metaquotes MT5 Manager/Admin

Brokerage: CTrader Manager/Admin

Brokerage: FXBackOffice CRM

Brokerage: MTT CRM

Brokerage: B2Core

Brokerage: Amazon Web Server

Brokerage: Namecheap

Brokerage: Wordpress

Brokerage: Elementor

Brokerage: Yoast SEO

Brokerage: Cloudflare

Brokerage: T4B Plugins

Brokerage: T4B Plugins

Brokerage: MTT Plugins & Toolbo

Brokerage: MTT RMS

Brokerage: Brokeree Social Trading

Brokerage: Brokeree PAMM

Brokerage: Match Prime Liquidity

Brokerage: Broctagon

Brokerage: OneZero

Brokerage: Livechat

Brokerage: Knowledge Base

Brokerage: HelpDesk

Brokerage: Chatbot

Brokerage: SumSub

Brokerage: Walaopay

Brokerage: Surepay & Suretech

Brokerage: Berrypay

Brokerage: Kingdom Bank

Brokerage: Wealth Bank

Brokerage: Caye Bank

Brokerage: Match2Pay

Brokerage: Stripe

Brokerage: DixxonPay

Brokerage: Local Depositor

Management: Swingvy HR Full Module

Management: CIMB Bizchannel

Management: Bank Rakyat eBiz

Management: EIS & Socso System

Management: EPF System

Interests

Life Interest: Trading & Investing

Sports Interest: Football & Badminton

Hobbies: Karaoke & Guitar

Affiliations

Affiliations
  • International Administrator: Theodoros Karapateas from XM Global LTD | theo@xm.com
  • International Coordinator: Constantinos Costa from XM Global LTD | c.costa@xm.com
  • Regional Officer: Md Hazly bin Md Isa from HF Markets (SV) LTD | +6011-16411737
  • Chief Operating Officer: Mohd Yusri bin Omar from Webcure (M) Sdn Bhd | +6018-2286855
  • Director: Zainuddin Mohamad from Webcure (M) Sdn Bhd | +6016-4107272
  • Director: Shaiful Nizam bin Saad from Hextra Technologies Sdn Bhd | director@hextraprime.com

Timeline

Owner & Manager
Chartermetric Technologies Sdn Bhd
10.2021 - Current
Chief Operating Officer
Hextra Technologies Sdn Bhd
08.2021 - 12.2022
System & Technology Manager
Webcure (M) Sdn Bhd
04.2019 - 10.2021
Business Development Manager
HF Markets (SV) LTD
05.2018 - 04.2019
Trading Account Manager
XM Global LTD
07.2017 - 05.2018
Technical Support Executive
XM Global LTD
01.2017 - 06.2017
Mechanical Engineering Intern
Bridgestone Chemical Products (M) Sdn Bhd
03.2015 - 06.2015
Matriculation College Perak
Foundation in Module 2 from Physics & Computer Science
03.2015 - 06.2015
Malaysia-Japan International Institute of Technology
Bachelor of Science from Mechanical Precision Engineering
05.2012 - 06.2016
Sekolah Menengah Kebangsaan Ismail Petra
Sijil Pelajaran Malaysia from Science & Information Communication Technology
09.2006 - 05.2010

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Nik Ahmad Aiman Nik IbrahimBusiness Manager