Azmi Mohamad
Project & Client Relationship Specialist
Bangsar, Kuala Lumpur
Summary
Result driven Project & Client Relationship Specialist with over 5 years of experience in project consulting, customer service, and financial collection. Skilled in managing stakeholder relationships, ensuring project alignment, and driving operational efficiency. Recognized for improving project outcomes, enhancing client satisfaction, and delivering measurable results.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Project Consultant
MARA AEROSPACE & TECHNOLOGIES SDN. BHD.
Kuala Lumpur
03.2022 - 03.2024
- Facilitated stakeholder meetings to gather requirements and align project objectives, resulting in enhanced project clarity and stakeholder satisfaction.
- Engaged with clients to provide updates and gather feedback, ensuring alignment with their expectations and project goals.
- Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.
- Maintained detailed documentation throughout the project lifecycle for future reference or audits requirements.
- Allocated work among team members and provided guidance.
- Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
- Implemented feedback mechanisms to continuously improve project processes and stakeholder engagement.
- Engaged in post-project evaluations to assess outcomes, and gather lessons learned for future initiatives.
- Established project documentation protocols to maintain clarity and accountability.
Credit Card Tele Collection Officer
RHB BANK
Kuala Lumpur, Malaysia
07.2019 - 02.2022
- Engaged with clients to effectively collect overdue payments on credit card accounts, employing persuasive communication techniques.
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Maintained a high level of professionalism and customer service during collection calls to enhance client relationships.
Tele Collector in Easy Personal Loan
RHB BANK
Kuala Lumpur, Malaysia
03.2019 - 07.2019
- Engaged with clients to collect payments, and address account inquiries effectively.
- Developed and maintained strong relationships with clients to encourage timely payments.
- Conducted regular follow-ups with clients to ensure adherence to payment agreements.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
Intern
MAJLIS PERBANDARAN AMPANG JAYA (MPAJ)
Ampang, Selangor, Malaysia
05.2018 - 09.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Part Time Sale Executive
ANDAMAN MEDIA SDN. BHD.
Ampang, Selangor, Malaysia
01.2015 - 09.2015
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
BACHELOR OF FINANCE (HONURS) - Finance
UNIVERSITY SELANGOR
Shah Alam, Selangor, Malaysia 04.2001 -
DIPLOMA IN BUSINESS MANAGEMENT - Business
UNIVERSITY SELANGOR
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
- Advanced customer support
- Effective decision making
- Proficient time management skills
- Client relationship management
- Project management expertise
- Strong attention to detail
- Proficient in independent work
- Project oversight
Timeline
Project Consultant
MARA AEROSPACE & TECHNOLOGIES SDN. BHD.
03.2022 - 03.2024
Credit Card Tele Collection Officer
RHB BANK
07.2019 - 02.2022
Tele Collector in Easy Personal Loan
RHB BANK
03.2019 - 07.2019
Intern
MAJLIS PERBANDARAN AMPANG JAYA (MPAJ)
05.2018 - 09.2018
Part Time Sale Executive
ANDAMAN MEDIA SDN. BHD.
01.2015 - 09.2015
BACHELOR OF FINANCE (HONURS) - Finance
UNIVERSITY SELANGOR
04.2001 -
DIPLOMA IN BUSINESS MANAGEMENT - Business
UNIVERSITY SELANGOR
04.2001 -