SAP (ERP)
Mushira Afeefa Mostapha
Order Management Specialist/Customer Service
47100, Puchong
Summary
To build career in growing organization, where I can get the opportunities to prove my abilities and organization skills by accepting challenges, fulfilling the organization goals and climb the career ladder through continuous learning and commitment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Honeywell International Sdn Bhd
Senior Customer Experience Specialist (Philippines & Vietnam Market)
08.2024 - Current
- Manage the customer needs (internal and external) through phone and email such as receive a high volume of customers' orders, inquiries or any associated items.
- Monitor daily order status and work with customers for order arrangement. Process orders by enter into SAP system and liaise closely with Sales, Logistics and Supply Chain team in driving action to satisfy customer order requirements and delivery performance.
- Identify work process improvements and taking ownership of issues and customer concerns includes operational issues and pricing/invoice queries.
- Prepare and present reports and special projects associated with the Customer's Report, etc.
DKSH Malaysia Sdn Bhd
Specialist, Customer Service
08.2022 - 08.2024
- Processed orders by key into SAP system, monitored schedule of materials, delivery dates and provided status updates to the customer.
- Delivered excellent customer service and managed the needs of customers through phone and email such as receive a high-volume orders, inquiries or any related issues.
- Liaised closely with Sales, Operations, and Transporter team in driving action to satisfy customers' order requirements and delivery performance.
- Coordinated with internal team to resolve customer issues, including sales and logistics-related complaints.
DCH Auriga (M) Sdn Bhd
Supervisor, Customer Service
01.2022 - 06.2022
- Ensured orders are received and processed correctly by use JDE system in a timely fashion, in accordance with the required service standards.
- Lead and supervise customer service coordinators in their duties.
- Work with other departments to obtain clarifications or supporting documents for the processing of Debit Notes, Tax Invoices to Principals.
- Ensured complaints are documented, resolved satisfactorily and identify the root cause for remedial actions.
DHL Global Forwarding (M) Sdn Bhd
Airfreight Customer Service Executive
05.2019 - 11.2021
- Managed customers' accounts by handle and arrange customers' bookings for airfreight import, export and domestic trucking shipments.
- Used CargoWise 1 (CW1) system to arrange bookings and monitor shipments status details.
- Provided confident and excellent customer service, such as track and trace customer's shipments to keep them updated.
- Coordinated with other departments and provided solutions for customers' issues and queries.
Sime Darby Industrial Sdn Bhd
SL1M Trainee in Centralized Logistics Department
10.2018 - 05.2019
- Assisted superior in proper control of documents thus enabling the Sales Division which included Marketing, Used Equipment, Rental, and SDMH to operate and function smoothly.
- Used AX system and coordinated all incoming and outgoing equipment include liaised with transporters, freight forwarding agents and branches.
- Liaised with Puspakom and JPJ for VTA and engraving approval.
- Sourced logistics quotations and prices and performed other duties when required by a superior.
Education
Universiti Teknologi Mara Puncak Alam, Selangor -
Bachelor of Business Admin (Hons) International Business
09.2016 - 07.2018
Universiti Teknologi Mara Dungun, Terengganu -
Diploma Investment Analysis
11.2013 - 04.2016
Skills
Adaptable and eager to learn at new things
Stress tolerance and able to work under minimum supervision
Flexible in working independently or in a team as needed by the task
Detail- oriented person
Positive interpersonal skills
Able at balancing and prioritizing multiple tasks to meet deadlines
Software
CargoWise 1 (CW1)
Oracle's JDE
AX System
Microsoft Office Word - Intermediate
Microsoft Office Excel - Intermediate
Microsoft Office Outlook - Intermediate
Microsoft Office PowerPoint - Intermediate
Interests
Business Development
Strategic Management
Quality Assurance
Corporate Planning and Equivalent
References
- Pn. Nur Azirah binti Din | Assistant Manager | DKSH Malaysia Sdn Bhd | 017-297 8020
- Cik Noor Afzaniza binti Ahmad | Senior Program Manager | DHL Global Forwarding (M) Sdn Bhd | 03-8020 2951
Timeline
Honeywell International Sdn Bhd
Senior Customer Experience Specialist (Philippines & Vietnam Market)
08.2024 - Current
DKSH Malaysia Sdn Bhd
Specialist, Customer Service
08.2022 - 08.2024
DCH Auriga (M) Sdn Bhd
Supervisor, Customer Service
01.2022 - 06.2022
DHL Global Forwarding (M) Sdn Bhd
Airfreight Customer Service Executive
05.2019 - 11.2021
Sime Darby Industrial Sdn Bhd
SL1M Trainee in Centralized Logistics Department
10.2018 - 05.2019
Universiti Teknologi Mara Puncak Alam, Selangor -
Bachelor of Business Admin (Hons) International Business
09.2016 - 07.2018
Universiti Teknologi Mara Dungun, Terengganu -
Diploma Investment Analysis
11.2013 - 04.2016