SITI NABAWIAH ALI
CHERAS, SELANGOR
Summary
Dynamic Leader with expertise in team operations and performance improvement. Manages daily tasks and ensures compliance with safety and company policies. Delivers exceptional results by fostering collaboration and addressing customer feedback.
Overview
2
2
years of professional experience
Work History
MAAJ PARCEL BOX SDN BHD
HUB J&T EXPRESS SUPERVISOR
CHERAS, SELANGOR, MALAYSIA
11.2023 - Current
Managed daily team operations, creating COD and parcels reports, delegating tasks, training new hires, overseeing dispatch performance, and addressing customer feedback while ensuring safety and company policies were upheld.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Ensured cleanliness and safety of work areas to prevent potential accidents.
Education
Certificate of Higher Education - SPM
SEK. MEN. KEB. PARIT PANJANG
BALING, KEDAH01-2005
Skills
- Compliance monitoring
- Data analysis
- Report generation
- Customer feedback
- Team management
- Leadership
- Team building
- Conflict resolution
- Problem-solving
- Communication skills
- Active listening
- Calm under pressure
- Willingness to learn
- Public speaking
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
MAAJ PARCEL BOX SDN BHD
HUB J&T EXPRESS SUPERVISOR
11.2023 - Current
Certificate of Higher Education - SPM
SEK. MEN. KEB. PARIT PANJANG