MOHD SYIMIR AFIQ BIN MOHD SALEH
Regional IT & Marketing
Subang Jaya
Summary
Committed and passionate individual with various experience in different field, seeking a position to provide great service where the proven skills can be fully utilized and making remarkable contribution to the success of the company. Availability is by August 2024.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
NINJAVAN SDN BHD @ Regional IT Service Desk Engineer
NINJAVAN SDN BHD
09.2023 - 07.2024
- Actively respond to incoming inquiries, incidents and service request via calls, emails, etc
- Identify, assess, record, and manage all reported user issues in the IT Service Management tool
- Perform first-level troubleshooting with or without remote tools on user personal computer including basic system/network issues/security incidents
- Support Operating System, Google Suite and collaboration tools., day-to-day support related to in-house developed and off the shelf applications
- Escalate requests/issues to the appropriate resolver group, according to Service Level Agreement (SLA) on problems resolution
- Ensure daily tasks are executed according to Standard Operating Procedures
- Generate report using Service desk and plotting new set rules for user end beneficial.
SERVICE AMBASSADOR/FRONTLINER
EASTIN HOTEL PENANG
2 2014 - 9 2014
- Handling guest complaints and concerns in an efficient and timely manner
- Coordinating and multi-tasking job duties in a busy environment.
- Welcoming visitor and assisting their needs on their vacant to our hotel.
NINJAVAN SDN BHD @ Shipper Support SG
NINJAVAN SDN BHD
03.2020 - 09.2023
- Supervisory lead for 1 year and half for the projects team SS-SG
- Preparing each individual agents productivity measurement (Weekly & Monthly) based on the team criteria
- Making good communication within other stake holder and customer user end within Ninjavan SG from day to day basis
- Direct communicate with KAM from Lazada & Shopee in terms of reporting and shipping requests
- Cross border selling services and educate on using our services
- Making good relation and create weekly with sub seller from Lazada/Shopee/Amazon & Others on how to improved certain process.
NINJAVAN SDN BHD @ Customer Service SG
NINJAVAN SDN BHD
09.2019 - 03.2020
- Attending to call from clients regards to the delivery of their orders
- Answering email requirement in regards to the buyer dispute and other issue
- Problem solving on different various of cases receive on a daily basis
- Constantly achieve KPI target number on a monthly basis.
SENIOR SALES/MERCHANDISER ASSOSIATE EXECUTIVE
APPLE MALAYSIA/Machines@Connect Sdn Bhd - Authorized Re-Seller
02.2016 - 11.2017
- Direct interaction with client with our various products
- 1 year training program with Apple Malaysia directly on products
- Create training program regarding new products
- Making certain changes on the display products and poster designed for the outlet
- Make cooperate sales that required bigger amount of device required.
SUPERVISOR SALE ASSOCIATE
CUBE @ Apple Premium Re-Seller
11.2014 - 01.2016
- Supervising the outlet and staff with different set of goal
- Guiding on how to achieve certain targets
- Arranging daily routine and create working schedule
- Improvising skills set for each staff
- Product knowledge sharing with the staff members
- Reports and daily meeting to provide certain numbers and targets achieve on a daily basis
- Apple Product Professional Certificate for sales training achievement 2012-2014
Education
Sekolah Menengah Kebangsaan Seksyen 9
Shah Alam, Selangor, MalaysiaDiploma Certificate - Culinary Arts & Hotel Management
Kolej PTPL
Shah Alam, Selangor, Malaysia 01.2011 - 05.2013
Skills
Microsoft Office
Microsoft Excel
Google Workspace Administrator
Jira Service Desk
Salesforce
Printunl
Windows & MacOS
Good communicator
Willing to learn
Able to work under pressure
Flexible
Discipline
Problem solving skills
Team Work
Bahasa Melayu
English
Websites
References
Mr Jonathan Lee, Regional IT Manager @ Ninjavan, +6591798624, jonathan.lee@ninjavan.co
Timeline
NINJAVAN SDN BHD @ Regional IT Service Desk Engineer
NINJAVAN SDN BHD
09.2023 - 07.2024
NINJAVAN SDN BHD @ Shipper Support SG
NINJAVAN SDN BHD
03.2020 - 09.2023
NINJAVAN SDN BHD @ Customer Service SG
NINJAVAN SDN BHD
09.2019 - 03.2020
SENIOR SALES/MERCHANDISER ASSOSIATE EXECUTIVE
APPLE MALAYSIA/Machines@Connect Sdn Bhd - Authorized Re-Seller
02.2016 - 11.2017
SUPERVISOR SALE ASSOCIATE
CUBE @ Apple Premium Re-Seller
11.2014 - 01.2016
Diploma Certificate - Culinary Arts & Hotel Management
Kolej PTPL
01.2011 - 05.2013
SERVICE AMBASSADOR/FRONTLINER
EASTIN HOTEL PENANG
2 2014 - 9 2014
Sekolah Menengah Kebangsaan Seksyen 9
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