Muna Syazrina Binti Mohd Herman Boon Tom
Ipoh
Summary
Dedicated office administrator with over 5 years of experience skilled in business administration with top-notch organization skills. Excellent written and verbal communication skills, effective time management development implemented in office raising productivity 30%. Devoted work ethic and leadership to influence team building. Resourceful in cutting company costs and helping to boost customer satisfaction survey scores.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Clinic Assistant
Paloh Medical Centre Sdn Bhd
02.2022 - Current
- Assist doctor during consultation of patients.
- Ensure that all procedures and investigations are charged.
- Ensure the clinic is clean and clinical waste is managed as per the hospital guideline.
- Cleans used instruments as necessary before sending them to CCSD for sterilization.
- Assist in transportations of patient on wheelchair.
- Maintains linen inventory.
- Responsible to register patients and to maintain a proper filing system of patients medical records.
- Communicate effectively with both internal and external customers.
- Participate in and contribute towards quality improvement initiatives / programs / action conducted at the department or Hospital level as assigned.
- Perform other related duties as may be assigned or delegated by the superior or any other person as directed from time to time.
Guest Service Representative / Ticketing Officer
Movie Animation Park Studios (MAPS)
12.2016 - 06.2018
- Company Overview: Hospitality / Theme Park
- Consulted with customer management and operation teams
- Maintained knowledge of various product lines and disposal option
- Communicated with customers or visitors at theme park
- Performed opening and closing Guest Services procedures
- Monitored customer feedback and handled customer issues in prompt and courteous manner
- Hospitality / Theme Park
Front Office Receptionist
Symphony Suites Hotel
02.2013 - 10.2015
- Company Overview: Hospitality / Hotel Line
- Handled guest complains and helped solve guest problems
- Offered warm welcome and sincere farewell to guests
- Made, confirmed and canceled reservations via telephone, computer/database, and in writing
- Interacted with external and internal guest in professional, friendly and courteous manner
- Greeted guest upon arrival and check in/ check out in daily basis
- Processed all cash and credit card transaction using established procedures
- Hospitality / Hotel Line
Education
Sekolah Menengah Kebangsaan Bandar Baru Sungai Buloh
Sungai Buloh, Selangor 07.2004 - 12.2005
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Sekolah Menengah Kebangsaan (P) Jalan Ipoh
01.2001 - 07.2004
Skills
Microsoft Office
Creativity
Time Management
Teamwork
Leadership skills
Customer Service
Computer skills
Communication skills
Personal Information
Date of Birth: 02/27/88
Languages
Bahasa Malaysia
English
Timeline
Clinic Assistant
Paloh Medical Centre Sdn Bhd
02.2022 - Current
Guest Service Representative / Ticketing Officer
Movie Animation Park Studios (MAPS)
12.2016 - 06.2018
Front Office Receptionist
Symphony Suites Hotel
02.2013 - 10.2015
Sekolah Menengah Kebangsaan Bandar Baru Sungai Buloh
07.2004 - 12.2005
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Sekolah Menengah Kebangsaan (P) Jalan Ipoh
01.2001 - 07.2004
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