LAU YUEN WENG
Supervisor / Adminstration
Ipoh
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
2030
2030
years of post-secondary education
Work History
Fleet Supervisor (Promoted)
Comone Express (M) Sdn Bhd
12.2022 - 07.2023
- Goods and parcel planning
- Supervised the drivers and liaised with outsourced transporters to ensured goods safely delivered to customers
- Reduced fuel consumption through strategic route planning and efficient vehicle allocation practices.
Customer Service Representative
Comone Express (M) Sdn Bhd
05.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
HR Administrator
Global Top Perfprmance Sdn Bhd
09.2022 - 04.2023
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Managed payrolls
- Handled other administrations work
Online Merchant
Online Merchant
01.2019 - 08.2022
- Selling items as Online Merchant and taking side jobs as E-wallet Agent (Touch n Go, Boost, Grab and etc)
- Taking in stocks and merchandised them online
- Promoting and set up e-wallet payment mechanism for business owners
Adjuster (General Insurance)
CRAWFORD & COMPANY ADJUSTERS (MALAYSIA) SDN BHD
08.2018 - 07.2019
- Writing insurance claims reports
- Insurance claim site survey, policy review, value appraisal and claim analysis
Mortgage Sales Executive
AFFIN BANK BERHAD
04.2017 - 07.2017
- Promoting mortgage loan products, credit cards, current account, saving account and refinancing
- Marketing to property development companies, property agents and lawyer firms
- Loan processing
Freelancer
Freelance
01.2015 - 03.2017
- Taking commission job under Digi Telecommunication’s dealer
- Enrolled in various roadshow event such as Digi and YES road show
Business Representative
PUBLIC GOLD MARKETING SDN.BHD.
07.2014 - 11.2014
- Buying back/ selling gold and silver
- Carrying out the procedure of gold deposits and withdrawals
Trainee
CIRCULAR AGENCY SDN.BHD.
06.2010 - 11.2010
- Collecting data from GPS fuel consumption trekking system
- Assisting in company’s year-end stock taking
- Managing company’s petty cash claims and workers’ salaries
Education
BCCILA - Basic Certificate Course in Insurance Loss Adjusting
The Malaysian Insurance Institute
Bachelor of Finance with Honours - undefined
Northern University of Malaysia ( UUM)
02.2012 - 11.2014
Diploma in Banking and Finance - undefined
Ungku Omar Polytechnic
Ipoh, Perak 01.2008 - 12.2011
SPM - undefined
S.M.J.K Sam Tet
Ipoh, Perak 01.2003 - 12.2007
Skills
Microsoft Word
Interests
Enjoy being behind-the-scenes
Great team player
Interests in animation, movies, and food
Mobile Phone No
6017-5566003
Personal Information
- Date of Birth: 01/15/90
- Nationality: Malaysian
- Marital Status: Single
- Place of Birth: Ipoh
Other Information
- Enrolled and volunteered in social charity group and organization
- Lifetime member of Lotus Light Charity Society
- Lifetime member of Perak Phun Yue Wui Kuon
Timeline
Fleet Supervisor (Promoted)
Comone Express (M) Sdn Bhd
12.2022 - 07.2023
HR Administrator
Global Top Perfprmance Sdn Bhd
09.2022 - 04.2023
Customer Service Representative
Comone Express (M) Sdn Bhd
05.2022 - 12.2023
Online Merchant
Online Merchant
01.2019 - 08.2022
Adjuster (General Insurance)
CRAWFORD & COMPANY ADJUSTERS (MALAYSIA) SDN BHD
08.2018 - 07.2019
Mortgage Sales Executive
AFFIN BANK BERHAD
04.2017 - 07.2017
Freelancer
Freelance
01.2015 - 03.2017
Business Representative
PUBLIC GOLD MARKETING SDN.BHD.
07.2014 - 11.2014
Bachelor of Finance with Honours - undefined
Northern University of Malaysia ( UUM)
02.2012 - 11.2014
Trainee
CIRCULAR AGENCY SDN.BHD.
06.2010 - 11.2010
Diploma in Banking and Finance - undefined
Ungku Omar Polytechnic
01.2008 - 12.2011
SPM - undefined
S.M.J.K Sam Tet
01.2003 - 12.2007
BCCILA - Basic Certificate Course in Insurance Loss Adjusting
The Malaysian Insurance Institute
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