MABEL AUGUSTINE LOURDES

▪️Daily, check the shared mailbox and respond to all emails within 24 hours. Referring to inquiries between the respective authorities. Consolidation of contract agreement elements which include detailed reviewing & compliance standards accomplishment.

▪️Requesting any missing documents from clients. Preparing and saving the Certificate of Insurance (COI) in the respective folders with the Person In Charge (PIC’s) respective names. Saving all application documents in the File Center & simultaneously renaming them accordingly.

Submitting payment advice to the Finance team for verification.

▪️Preparing

monthly declaration for records and informing the Processing Unit to issue official receipts. Handling billings and policy checks whilst additional accountability may be assigned by the Supervisor, Line Manager, or Department Head.

▪️Helpdesk Support for system based Facility Management support. Handled customer concerns and escalated major issues to supervisor.

▪️Required to work on rotational shift & on weekends as per requirement.

▪️Database tracking & constant follow-up performed based on operational matters.

▪️Eventually held accountable for Transportation scope wherein involved compilation of Invoices & Cost Allocation for 3 (three) regions as well as 2 (two) entities.

▪Additionally held accountable of the Management Services Organizations system whereby Purchase Order issuance, data organization & ensuring high levels of accuracy was essential.

▪️Additionally was delegated to be the sole processor of the Overtime Claims Template creations for the employees of various sites & was considered as one of the main Point of Contact for the communications with the clients.

▪️Operated as an ad-hoc Receptionist cum Administrative Executive during peak seasons whereby a relief staff was necessary during staff absence in various sites as well as in the Headquarters.

▪️Thrived in fast-paced environment with energy and enthusiasm.

▪️Resolved customer queries and problems using effective communication and providing step-by-step solutions.

▪️Handled administrative tasks pertaining to parking facility management, tenant card listings, guest card retention, as well as operating as an ad-hoc receptionist for different levels & 3 separate premises.

▪️Supported senior management in devising and implementing strategies to improve business efficiency, performance and success.

▪️Also handled various reports preparations based on departmental performance & inventories, as well as to construct the methodology presentation of Standard Operational Procedures.

▪️Focal point of contact for miscellaneous Facility Management operational checklists preparation. Key personnel in attendance reports preparation for technical operations department.

▪️Maintained thorough regulatory knowledge to ensure financial compliance across all operations while nurturing outstanding stakeholder relations, aiding smooth, efficient cross-company operations.

▪️Additionally, in-charge of pantry consumption tracking & cost reduction planning for all 5 client office sites. Analytical & decision-making skills incorporated within this work & thought process.

▪️In-charge of the Stakeholders & Vendor Liaison portfolio of approximately 25
categories to establish good business rapport and operational efficiency.

▪️Managed Invoicing & Payment Processing procedures via SAP ERP system & Nexus to achieve zero discrepancy and ensure timely deliveries.

▪️In-charge of reports creation for Performance Indicators, Accruals, Budget Allocation & Expenses, Monthly Contractual Services, & Office Sustenance Inventory to facilitate productivity and feature excellent managerial consistency.

▪️General Administration & Ad-Hoc Tasks.

🔷ADDITIONAL INFORMATION:

🔹Duration 1: Jan 2018 to Dec 2018 (under IREP)

🔹Duration 2: June 2020 to Jan 2022 (under IREP)

🔹Duration 3: Feb 2022 to July 2022 (under CBRE)

▪️Key personnel in office operations comprising of Human Capital, Administration, Finance, Customer Relationship Management, & Sales Support.

▪️Official representative towards stakeholders & government bodies.

▪️Ad hoc support inclusive of Candidate Profiling, Conducting Interviews, Shortlisting Candidates.

▪️Prepared detailed, considered agenda plans, ensuring meeting coverage of key business priorities.

▪️Built and nurtured outstanding stakeholder relations, aiding smooth, efficient cross-company operations.

▪️Supported senior management in devising and implementing strategies to improve business efficiency, performance and success.

▪️Supported Executive Directors to expertly handle business and finance operations.

▪️Refined Administrative specialist who multitasked between diverse job functions and ensured efficacious children's books publications & distribution nationwide as well as on a global arena.

▪️Provided exceptional business support in terms of invoicing, database tracking vendor management , as well as productivity inputs.

▪️Strived to produce accuracy in timelines and did not hesitate to work additional hours without being paid extra to achieve departmental goals & increase work productivity.

▪️Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.

▪️Produced statistical analysis and reporting using Excel.

▪️Handled full spectrum of Accounts Payable department which includes Bank Reconciliation, General Ledgers, Online Payment Transactions, Invoicing, General Filing, & Data Organization.

▪️Attended to queries pertaining to payment procedures & disputes from vendors with regards to discrepancies & technical issues.

▪️Processed invoices and payments quickly and accurately, maintaining precise up-to-date company finances.

▪️Supported completion of year-end and internal audit requests with precision and accuracy.

▪️Provided coordination support for the marketing department in strict adherence to compliance adherence & departmental event management.

▪️All the above business undertakings were performed systematically with a high sense of accountability whilst maintaining efficiency to achieve department's
performance excellence and contribute towards business continuity.

▪️Performed ad-hoc tasks by managing Invoicing & Payment Processing procedures via SAP ERP system to achieve zero discrepancy and ensure timely deliveries.

▪️Process of Purchase Requisitions & Good Receipts for the entire Marketing department.

▪️Business Management Review meeting compilation. Product info compilation (arranging core & competitor products, Product Picture Library update, purchase of products).

▪️Logistics (delivery & distribution of products, vendor-follow ups, which ties back to Purchase Requisitions & Good Receipts issuance).

▪️Department administrative (Team meeting, workshop or team building & volunteer project).

▪️Designed and oversaw marketing events for advertising, promotion and reputation development.

▪️Developed client acquisition and retention strategies to maximise sales and marketing potential.

▪️Performed various administrative tasks including negotiating payments with regards to tenants & owners accounts portfolio, processing payments , & accounts reconciliation trackings as well as ensuring systematic filing.

▪️Carried out financial scope of tasks which include preparing daily collection reports, monthly invoices, monthly debtors' aging, updating cashbook, petty cash vouchers, creditors' listing, and monthly credit note summaries to ensure accurate input of monetary based data and achieve optimum operational efficiency.

▪️Involved in Employee Relations support which consists of staff payroll preparation, statutory contributions submission, producing miscellaneous payment vouchers, staff attendance and leaves records computation.

▪️All the above business undertakings were conducted in a diligent and focused manner to ensure maximum debts recovery and timely payment receipts which eliminate outstanding accumulation of tenants & owners accounts portfolio.

▪️Organizational spokesperson for Human

Resources matters.

▪️Performed daily administrative work such as answering phone/inquiry from customers, receiving & sending courier items, attending to vendors, organized file & data management, including verification and processing of invoices and billings prior to submission to generate orderly business operations sustainability.

▪️Conducted inventory and stock take for office stationeries which includes
replenishment of supplies in a systematic and timely manner to enable convenience for fellow colleagues and achieve department's productivity goals.

▪️Maintained office equipment (air-conditioning, photocopy machine, printer, laptop, water dispenser and etc.) to ensure optimum operational efficiency and facilities co-ordination.