Summary
Overview
Work History
Education
Skills
Timeline
Certification
Work Availability
Personal Strengths
References
Generic

Carmen Loke Kar Mun

Senior/Lead Software Engineer
Kuala Lumpur,Wilayah Persekutuan

Summary

Experienced with developing and implementing technical solutions for diverse client needs. Utilizes deep knowledge of system integration and process optimization to deliver significant improvements.

Forward-thinking professional offering 9 years of experience working for IT consulting firms on configuration projects. Trained in problem-solving, communication, collaboration, and adaptability to design, develop, and maintain software applications with extensive .NET C# skills and history of proactivity. Dedicated to solution-oriented problem-solving.

Overview

9
9
years of professional experience
4
4
Languages
3
3
Certificates

Work History

Senior Technical Consultant and Scrum Master

Arvato Systems Malaysia Sdn. Bhd.
05.2023 - Current
  • Enhanced software performance by identifying and resolving technical issues for numerous clients.
  • Contributed to knowledge sharing among colleagues by conducting workshops and creating instructional materials related to specialized expertise.
  • Managed multiple projects simultaneously, delivering quality results within deadline constraints.
  • Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
  • Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
  • Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
  • Delivered high-quality training sessions to clients'' staff on the use of new technologies, ensuring smooth adoption rates across organizations.
  • Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
  • Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
  • Collaborated with cross-functional teams, ensuring timely project completion and client satisfaction.
  • Streamlined processes by designing and implementing automation tools, reducing manual labor efforts.
  • Assessed business requirements to create focused solutions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Implemented continuous improvement initiatives through regular retrospective meetings with the team.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Development Lead

Nettium Sdn. Bhd.
01.2021 - 05.2023
  • Determined and implemented innovative and industry best practices using modern designs and tools.
  • Developed and evaluated solution options to build consensus and drive quality solutions.
  • Created process and delivery improvements to reduce build cycle time.
  • Led development teams in building system, data and application-level interfaces and functional relationships.
  • Directing the development team in the design, development, coding, testing and debugging of applications.
  • Resolved conflicts within team, ensuring effective communications and coordinate development staff's schedule.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Participated in continuous improvement by generating suggestions,
    engaging in problem-solving activities to support teamwork.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Worked closely with Business Analyst and Head of Department on the priority lists of tasks and requirements applicability.
  • Fostered a culture of continuous learning within the development team by organizing regular training sessions and encouraging knowledge sharing among peers.
  • Spearheaded initiatives for code refactoring, significantly reducing maintenance costs while improving system reliability and stability.
  • Managed stakeholder expectations effectively by providing clear project updates on progress, risks, issues, and proposed resolutions throughout the entire lifecycle of each project.
  • Mentored junior developers to enhance their technical skills, fostering a strong team environment focused on continuous improvement.
  • Played a vital role in the successful completion of multiple high-profile projects, ensuring flawless execution from conception to delivery.
  • Improved code quality, incorporating thorough unit testing and peer code reviews into the development process.
  • Streamlined development processes by creating reusable code libraries and templates, reducing repetitive tasks and time spent on manual coding.
  • Led efforts in troubleshooting complex technical issues during production incidents, working closely with support teams to minimize downtime and ensure swift resolution.
  • Provided coaching and mentoring to employees.
  • Reduced project timelines with efficient resource allocation and proactive risk management strategies.
  • Trained and mentored 12 new personnel hired to fulfill various roles.

Senior Software Engineer

Nettium Sdn. Bhd.
06.2018 - 12.2020
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Partial full-stacked developer who handled full flow of web development inclusive of handling API(s) and involved in supporting native mobile application.
  • Lead in migration from TFVC to Git and enhance current workflow via Trello Assigned to maintain and develop company website(s) as per user requests, taken role of support 24/7 and providing advice and code reviewer within developer team.
  • Implemented Redis Session into existing web application, gain knowledge in using hub notifications and RabbitMQ(minimal), gained experience in MVC implemented websites, involved in research and development for SQL Cache Dependency and Splunk notification in which to be trigger when reached threshold, retrieved ROLAP data via MDX query to be displayed in frontend for website's leaderboard.
  • Research and Development on Git Branching, TeamCity Build Configuration and Octopus Deployment.
  • Performed debugging on both iOS and Android application via XCode and Android studio, gained experience in using tree source and obtained knowledge in which to build proper production application.
  • Involved in checking existing issues occurring in mobile app and develop any new functions that is added to website.
  • Self-learnt for iOS mobile application via online documentations as no personal of related field were left in company.

Software Engineer

Nettium Sdn. Bhd.
07.2017 - 05.2018
  • Issues occurred during supporting period will be assigned thru Remedy Salesforce and time given based on priority would be needing to resolve
    accordingly.
  • Handled full flow of company website (mainly front-end) which includes designing of user interface (UI) by using HTML and CSS, coding functions for various functions via C sharp, JavaScript, jQuery and Ajax, and involved in minimal maintenance of database through SQL Server.
  • Involved in company's new project in which to create API(s) for mobile application to retrieve necessary data, resolving possible server errors due to newly implemented and involved in supporting roles during beginning period of launching.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
  • Developed reusable components that significantly reduced development effort on multiple projects.
  • Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Enhanced user experience with intuitive interface design and responsive web applications.
  • Improved software performance by identifying and resolving bottlenecks in the code.

Developer

NOOR ME Technology Asia Sdn. Bhd.
05.2016 - 06.2017
  • Full-stacked developer who handled both front and backend for both web development and android application development.
  • Assigned to group in handling maintenance and development of
    company promotional website with functions of Portfolio Webpage and enabling users to send in job applications.
  • Task assigned via JIRA by senior developer in which required to understand requirements, research for solutions, implementing it and updating JIRA once complete task or create issue if problem arise.
  • Handled both front and backend coding for company portfolio which includes designing of user interface (UI) by using HTML and CSS, coding functions for various functions via ReactJS, JavaScript, jQuery and Ajax, and maintaining database through SQL Server and PHP.
  • Given opportunity to handle Android development project in developing new application with functions such as customizing Google Map and various features such as navigation, retrieving distance and directions via Google API and handling Alarm settings.
  • Assigning task to group members via JIRA enabling all members to keep track of their tasks and amount of time needed to complete task.
  • Handled frontend coding for mobile application which includes designing of UI by using android designing tools (Android Studio) and coding functions via Java.
  • Exposed to React Native from beginning of development but decided not to continue due to time constraint thus develop application natively.

Education

Bachelor of Information Technology (Honors) - Software System Development

Tunku Abdul Rahman University College
Kuala Lumpur
04.2001 -

Diploma In Science - Information Systems Engineering

Tunku Abdul Rahman University College
Kuala Lumpur
04.2001 -

Skills

Agile methodologies mastery

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Timeline

Professional Scrum Master™ I Certification

11-2024

Certified SAFe 5 Agilist

11-2023

Senior Technical Consultant and Scrum Master

Arvato Systems Malaysia Sdn. Bhd.
05.2023 - Current

Development Lead

Nettium Sdn. Bhd.
01.2021 - 05.2023

Microsoft Certified: Azure Fundamentals

06-2020

Senior Software Engineer

Nettium Sdn. Bhd.
06.2018 - 12.2020

Software Engineer

Nettium Sdn. Bhd.
07.2017 - 05.2018

Developer

NOOR ME Technology Asia Sdn. Bhd.
05.2016 - 06.2017

Bachelor of Information Technology (Honors) - Software System Development

Tunku Abdul Rahman University College
04.2001 -

Diploma In Science - Information Systems Engineering

Tunku Abdul Rahman University College
04.2001 -

Certification

Professional Scrum Master™ I Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Strengths

Independence

  • Able to work independently and tolerate any stressful environment.

Hardworking and Efficiency

  • Jobs given to me will be prioritized and will take full responsibility to finish it on time without much delay.
  • Acquired good analytical and problem solving skills that would contribute in discussion of project

Willing To Ask and Learn

  • Willing to learn and listen to the guidance of my seniors and co-workers after research and studies done on the topic.

Good in Teamwork

  • Able to work well in a group and would communicate well with my teammates before executing the tasks.

Initiative in Communication

  • Active in communication and will take initiative to approach and start conversation.

Ready to Accept Challenge

  • Ready to face any challenge given in terms of work related topics or general knowledge related.
  • Ready to speak up ideas and not afraid of rejection or failure.
  • Ready and willing to challenge in learning new knowledge independently.

Ready to Provide Solutions

  • Ready to provide helpful advice and solutions in any environments.

References

Name Vinodini Elanggovan
Designation HR Manager of NOOR ME
Relation Overall Supervisor
Tel No 016-6799572 (HP)


Name Chu Chien Hao
Designation Release Team Lead of Nettium Sdn Bhd
Relation Senior and Associated Lead
Tel No 016-3079389 (HP)


Name Max Chuah Boon Chuan
Designation Vidispine Team Lead of Arvato Systems Sdn Bhd
Relation Senior and Lead
Tel No 016-5323645 (HP)

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Carmen Loke Kar MunSenior/Lead Software Engineer