Muhammad Zulfadhli Bin Rubbae
Kuala Lumpur,Wilayah Persekutuan
Summary
Ambitious professional with a track record of high performance and a strong desire for growth. Expertise in utilizing skills to create innovative solutions that align with organizational objectives. Driven to achieve success and contribute positively to team dynamics.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Restaurant Manager
Kenny Rogers Roaster Restaurant at AEON AU2 & One Utama Shopping Centre
Setiawangsa, Kuala Lumpur
10.2014 - 10.2015
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Telesales Marketing Floor Manager
Esse Consultancy Sdn Bhd
Setiawangsa, Kuala Lumpur
11.2015 - 12.2015
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
Supervisor
Golden Screen Cinemas
Melawati, Selangor
02.2016 - 11.2019
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor
Watsons Personal Care Stores at AEON AU2
Setiawangsa, Kuala Lumpur
12.2019 - 10.2020
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Supervisor
Popular Book Stores AEON Big Wangsa Maju
Wangsa Maju, Kuala Lumpur
12.2020 - 09.2024
- Evaluated customer needs and feedback to drive product and service improvements.
Runner
Wildlife Superstar @ Zoo Negara
Ampang, Selangor
05.2025 - Current
- Built personal relationships with guests to promote positive experiences.
Education
Photography
Kolej Komuniti Paya Besar Pahang
Gambang, Pahang 06.2012 - 09.2014
Art
Sekolah Menengah Kebangsaan Taman Setiawangsa
01.2005 - 12.2010
Skills
- Bilingual writing in Malay and English
- Bilingual speaking in Malay and English
- Adobe and Microsoft Office proficiency
- Communication and teamwork skills
Timeline
Runner
Wildlife Superstar @ Zoo Negara
05.2025 - Current
Supervisor
Popular Book Stores AEON Big Wangsa Maju
12.2020 - 09.2024
Supervisor
Watsons Personal Care Stores at AEON AU2
12.2019 - 10.2020
Supervisor
Golden Screen Cinemas
02.2016 - 11.2019
Telesales Marketing Floor Manager
Esse Consultancy Sdn Bhd
11.2015 - 12.2015
Assistant Restaurant Manager
Kenny Rogers Roaster Restaurant at AEON AU2 & One Utama Shopping Centre
10.2014 - 10.2015
Photography
Kolej Komuniti Paya Besar Pahang
06.2012 - 09.2014
Art
Sekolah Menengah Kebangsaan Taman Setiawangsa
01.2005 - 12.2010