Hi, I’m
LOKE WEI LONG
Marketing Executive
Johor Bahru,Johor
Summary
Trilingual Customer Service Professional with 5+ years of experience in high-stakes, client-facing roles. Fluent in English, Mandarin, and Malay, with a proven ability to resolve complex issues and build client trust, demonstrated by earning a formal commendation for translation support and closing a ~MYR 200,000 luxury sale. Combines commercial acumen with the discipline and composure from law enforcement to deliver exceptional, empathetic customer solutions.
Overview
11
years of professional experience
4
Certifications
Work History
K Group
Sales Assistant
01.2015 - 12.2016
Job overview
- Answered questions regarding inventory, sales, and promotions.
- Collaborated with team members to ensure smooth operations.
Carborn Café
Bartender
12.2016 - 04.2018
Job overview
- Processed customer orders using the Mixway POS system and credit card reader.
- Conducted daily inventory audits and placed weekly orders for products and supplies.
Haidilao International Holdings, Inc.
Waiter
11.2018 - 08.2019
Job overview
- Resolved issues, improved operations, and delivered exceptional service.
- Adhered to all standards, policies, and regulatory guidelines to ensure a safe working environment.
MINDEF Singapore
Transport Operator
08.2019 - 08.2021
Job overview
- Maintained a perfect safety record across two years of service, operating Class 3 and Class 4 vehicles with zero transport-related incidents.
- Led teams of ICs during various operations, ensuring precise execution of commander's directives.
- Commended for an exemplary work ethic, professionalism, and unwavering commitment to safety protocols.
Certis Cisco Auxiliary Police Force
Auxiliary Police Officer
09.2021 - 03.2023
Job overview
- Resolved a critical communication barrier by providing on-site Mandarin-English translation during a complex banking procedure, facilitating a successful outcome and earning a formal company commendation for exceptional customer service.
- Provided critical emotional support and guidance to victims of crime throughout their recovery process.
- Conducted investigations, interviewed witnesses and suspects, collected evidence, and prepared detailed incident reports.
- Collaborated with local law enforcement agencies to support investigations and apprehend fugitives.
Valiram Group
Luxury Sales Exclusive
03.2023 - 02.2024
Job overview
- Drove significant revenue by leveraging Mandarin fluency to provide expert consultation on luxury goods, culminating in a single transaction of ~MYR 200,000 and building high-value client trust.
- Delivered prompt and effective solutions in response to diverse customer needs and inquiries.
- Collaborated with coworkers to complete tasks efficiently and ensure a seamless customer experience.
- Focused on learning new skills and staying updated with industry trends to provide best-in-class service.
Euphoria Organization
Marketing Executive
02.2024 - Current
Job overview
- Spearheaded and executed integrated marketing plans to enhance brand awareness and accelerate lead generation.
- Cultivated strategic partnerships with industry influencers to drive lead conversion through targeted content promotion.
- Collaborated in team-based marketing planning to align strategies and meet deadlines.
- Orchestrated promotional events designed to boost customer engagement and foster brand loyalty.
- Stayed current on emerging digital marketing technologies to ensure strategies remained effective and innovative.
Education
SMK Taman Ungku Tun Aminah
Sijil Pelajaran Malaysia (SPM)
01.2019
Skills
Languages: English, Mandarin, Malay
Certification
WSQ Statement of Attainment in Service Excellence
Core Competencies
English, Mandarin, Malay, Client Relationship Building, Issue Resolution, Cross-Cultural Communication, Needs Assessment, High-Pressure Communication, Persuasive Sales, Empathetic Support, Team Collaboration, POS Systems, Social Media Management, E-Commerce & Online Sales
Timeline
Marketing Executive
Euphoria Organization
02.2024 - Current
Luxury Sales Exclusive
Valiram Group
03.2023 - 02.2024
Auxiliary Police Officer
Certis Cisco Auxiliary Police Force
09.2021 - 03.2023
Transport Operator
MINDEF Singapore
08.2019 - 08.2021
Waiter
Haidilao International Holdings, Inc.
11.2018 - 08.2019
Bartender
Carborn Café
12.2016 - 04.2018
Sales Assistant
K Group
01.2015 - 12.2016
SMK Taman Ungku Tun Aminah
Sijil Pelajaran Malaysia (SPM)
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