Jacky Wong Pang MIng

Summary

Dynamic Social Media Host with expertise in content presentation across multiple platforms. Engages audiences through effective communication and innovative presentation methods. Collaborates with teams to develop content strategies and improve viewer interaction. Experienced in customer-facing roles and digital content creation, contributing to team success through strong communication and adaptability.

Overview

years of professional experience

Work History

Social Media Host

TUHU Car Care

05.2026 - Current

Hosted and presented social media content across online platforms, communicating ideas clearly to engage a broad audience.
Planned and delivered content segments while maintaining confidence, professionalism, and audience awareness on camera.
Monitored content performance using engagement indicators like views, likes, comments, and audience responses to assess audience interest.
Collaborated with team members, creators, and clients to define content direction, create talking points, and establish posting schedules, enhancing overall content strategy.
Developed presentation, communication, and adaptability skills through consistent public-facing content creation, improving engagement with diverse audiences.

Patient Service Assistant

Sengkang General Hospital

Singapore

03.2024 - 09.2024

Oversaw front-line customer service in a fast-paced healthcare environment, maintaining patience, attention to detail, and confidentiality.
Communicated professionally with patients, caregivers, nurses, and healthcare staff to resolve enquiries and coordinate service needs.
Facilitated patient registration and appointment processes, ensuring accurate information capture and optimising patient flow.
Streamlined daily operational workflow by verifying patient details and directing patients to appropriate service areas.
Developed strong communication, problem-solving, and service coordination skills through daily interactions with patients and internal teams.

Education

Bachelor of Actuarial Studies

Asia Pacific University of Technology and Innovati

Kuala Lumpur

Skills

Content Creation

Excel: PivotTables, XLOOKUP, data cleaning, charts, basic modelling, scenario analysis
Python: pandas, NumPy, matplotlib, data cleaning, basic statistical analysis
SQL: Basic SELECT, WHERE, JOIN and GROUP BY queries

Statistics: Probability, descriptive statistics, regression basics, hypothesis testing
Communication: Client-facing service, stakeholder coordination, presentation and public speaking
Languages: English, Mandarin, Malay

Timeline