Jaskiret Singh Bbhatti
Sales
7, Jalan Kuel, Johor Bahru
Summary
Committed Mandarin speaking operative who catalyzed a start-up before making the leap to corporate. Led all business departments before specializing in high-value sales.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Associate Sales Manager
IFFCO Malaysia Sdn Bhd
Johor Bahru
08.2020 - Current
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
Senior Business Development Consultant
BCI Asia Sdn Bhd
03.2020 - 08.2020
- Boosted sales by conferring with customers to evaluate construction project lead requirements and recommend best-fit company offerings
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Performed cold-calling and follow-ups with leads to secure new revenue
- Sourced and pre-qualified leads and identified new business opportunities by daily outbound calls to build partnerships and achieve sales quota
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns
Manager
Eyeport Sdn Bhd
10.2018 - 03.2020
- Negotiated and arranged import (Incoterms CFR) of goods via the Asean Free Trade Agreement (AFTA) by adopting optimal shipping and receiving strategies as well as selecting best carriers, routes and methods to minimize costs
- Checked and verified accuracy of import documentation to determine cargo contents/packing lists in Bill of Lading
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demand
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Managed, supported and grew business relationships with existing and potential clients
- Researched and drove integration of sales, accounting and inventory systems
- Developed and implemented comprehensive sales plans and multiple omnichannel strategies to achieve designated group sales objectives consistent with overall company short and long-term objectives
- Managed and oversaw various e-commerce merchant accounts on platforms including Lazada, Shoppee and 11street.
Team Leader
Eyeport Sdn Bhd
01.2017 - 09.2018
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives
- Improved team efficiency and productivity by restructuring workflow and managing assignments
- Set schedules and oversaw daily workflow
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments
- Contributed to interviewing process and made new hire recommendations
- Analyzed reports of findings to help management with making key decisions
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Investigated and resolved customer inquiries and complaints quickly
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Business Execution Associate
Eyeport Sdn Bhd
05.2015 - 12.2017
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Increased company profits through performance optimization strategies and efficiency improvements
- Executed daily sales reporting to monitor analytics and other pertinent data
- Loaded, labeled and stacked products into designated packages for sale
Intern
IOI Pan, Oleochemicals Sdn Bhd
Century
04.2015 - 05.2015
- Produced reporting in the following areas: logistics (tankers and containers), shipping (Incoterms and Bill of Lading), documentation (Letter of Credit/etc), soap noodle and fatty acid production (process flow) and marketing
Education
Bachelor of Administrative Studies (Hons) - Management
York University
01.2010 - 01.2014
Skills
Languages (Mandarin, English, Malay, Hindi, Punjabi)
Accomplishments
IFFCO Malaysia Sdn Bhd (Associate Manager, 2020-2022)
1) Sold over 25,000MT of material and raised over RM7 million in net profit during the pandemic
2) Led and developed partnerships with two acclaimed MNCs (Wipro and Unilever)
3) Introduced 25 new customers and penetrated the European region; developing regular business with customers from the UK, Estonia, Italy and France
4) Improved customer satisfaction rating from 3.1/5 to 4.7/5 in two years (sample size 65 customers)
5) Applied risk mitigation approaches to maintain regular exports to Sri Lanka despite country’s financial climate
6) Applied unique measured approaches to working with US sanctioned countries despite the overbearing barriers in place
Eyeport Sdn Bhd (Manager, 2018-2020)
1) Led multiple teams of 4-13 individuals with basic secondary level academic qualifications to exceed year end revenue targets (RM1.7 million - 2017; RM2.5 million - 2018)
2) Doubled the total number of smart automated kiosks from 25 to 50 within 3 months of being enacted Manager
3) Reduced customer service complaints from 20% to 3% and increased customer satisfaction rate by 55% within 3 months of being enacted Manager
4) Led omnichannel strategies to drive sales revenue via physical (50) and online (4) streams that included Lazada and Shopee
5) Introduced partnerships with major clients such as Celcom, TM and Touch n' Go through robust innovative kiosk solutions
Timeline
Associate Sales Manager
IFFCO Malaysia Sdn Bhd
08.2020 - Current
Senior Business Development Consultant
BCI Asia Sdn Bhd
03.2020 - 08.2020
Manager
Eyeport Sdn Bhd
10.2018 - 03.2020
Team Leader
Eyeport Sdn Bhd
01.2017 - 09.2018
Business Execution Associate
Eyeport Sdn Bhd
05.2015 - 12.2017
Intern
IOI Pan, Oleochemicals Sdn Bhd
04.2015 - 05.2015
Bachelor of Administrative Studies (Hons) - Management
York University
01.2010 - 01.2014
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