Lim Kah Ping (Max)

As an Operations Supervisor, I led a 50+ member customer service organization spanning 7 APAC teams delivering technical and online support for a global brand. My responsibilities included serving as the primary liaison with the partner in Korea, aligning regional operations with client expectations and strategic objectives. I drove operational excellence through performance monitoring, quality assurance programs, and continuous process improvements that enhanced team productivity

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Directly supervised 9 team leaders to mentor, counseling and resolving conflicts.
• Supervise, lead and perform various human capital management functions in real-time reporting, personnel asset inventory, personnel processing, transaction services, entry/exit processing, promotion plan management and performance evaluation.
• Responsible for development, operation, and management all projects and programs.
• Defined and approved work tasks and deliverable managed and controlled task cost and conducted project task reviews.
• Analyzed and edited policies, procedures, evaluations, awards, and reports on a daily basis.

• Managing the day-to-day activities of the 11 person team.
• Conducting training of team members to maximize their potential.
• Conducting one-to-one coaching for Quality and DSAT Evaluation.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Creating a pleasant working environment that inspires the team.

• Responsible to replying live chat, answering inbound and outbound call.
• Managed to counter customer concern and provided solution in the first place.

• Responsible for conduct and discuss latest warranty information with Technician and Service Advisor to ensure SOP and quality maintained.
• Always monitoring on every work-done and report to Superior to ensure every warranty and service job are produced accordingly.
• Work closely with team to avoid any loss occur to company and understanding customer concern with proper solution.

• Which co-operative between teammate by sharing and analysing job-task and difficulties.
• Always updated with latest technical information and discuss with colleague.