NOOR AMALINA BINTI ALI
Senior Executive II, Operations Vendor Management
Petaling Jaya,Selangor
Summary
Vendor Management Manager overseeing APAC supplier governance, service performance, and compliance for logistics providers. Aligns procurement, operations, and country stakeholders to close performance gaps, resolve escalations, and standardize vendor reporting. Uses SAP and Power BI to improve visibility into service quality and action follow-up.
Overview
2
2
Languages
5
5
Certifications
9
9
years of professional experience
Work History
Senior Executive II, Operations Vendor Management – LSP (Drayage & Customs Broker)
BASF Asia-Pacific Service Centre Sdn. Bhd.
11.2025 - Current
- Partner with regional procurement teams to manage drayage and customs broker vendors across Asia Pacific operations.
- Monitored vendor performance, service quality, and contractual compliance across multiple APAC countries to ensure operational excellence.
- Coordinated issue resolution and supported operational escalation management with country teams and logistics service providers, enhancing responsiveness.
- Engage regional and cross-functional stakeholders to ensure alignment with operational requirements and smooth logistics execution.
- Engaged regional and cross-functional stakeholders to align operational requirements and optimize logistics execution.
Senior Executive II, Shipping Management & Operations Vendor Management – Air/LCL/3RD Party Supplier Inbound Shipment
BASF Asia-Pacific Service Centre Sdn. Bhd.
08.2024 - 11.2025
- Oversaw vendor governance activities for airfreight, LCL, and inbound shipment operations across APAC, ensuring compliance with service standards.
- Collaborated with global procurement and regional stakeholders to ensure service performance aligned with business expectations and contractual requirements.
- Facilitated issue resolution and escalation with regional and country logistics teams, enhancing response times and operational clarity.
- Supported issue resolution and escalation handling involving regional and country logistics teams.
- Streamlined operational continuity and shipping coordination across multiple Asia Pacific countries, improving alignment with logistics strategies.
- Streamlined processes to enhance customer satisfaction and reduce response times significantly.
- Led cross-functional teams to optimize operational efficiency within the service center.
Senior Executive I, Import Export Performance Management & OVM Support
BASF Asia-Pacific Service Centre Sdn. Bhd.
01.2023 - 07.2024
- Enhanced regional logistics applications, contributing to initiatives like SPOT TCO, Carrier Utilization, SPOT LCL, and SPOT Airfreight.
- Participated as a user tester during the SAP HANA transition from SAP R/3 for Japan business operations.
- Collaborated with operational teams to enhance reporting visibility, elevate data quality, and improve system usability.
- Supported logistics performance analysis and operational reporting across APAC countries.
- Worked with cross-functional stakeholders to drive process improvement and operational standardization initiatives.
Executive, Import Export Performance Management & OVM Support
BASF Asia-Pacific Service Centre Sdn. Bhd.
07.2021 - 12.2022
- Managed performance reporting and service analysis for import-export, shipping management, and operational vendor management, enhancing visibility into operational effectiveness.
- Generated, validated, and maintained operational data extracts from SAP and internal BASF systems, ensuring timely access to critical information for decision-making.
- Coordinated with regional and country teams to ensure KPI reporting consistency and data accuracy, aligning logistics operations with strategic objectives.
- Supported analysis of operational performance, delivery service levels, and logistics visibility.
- Provided operational support for Japan, Australia, and New Zealand overseas delivery services.
- Coordinated meetings, action follow-ups, and collaboration activities involving regional stakeholders.
- Supported crisis management reporting and operational monitoring activities.
Assistant Restaurant Manager
GIMME4FINGERS Malaysia
02.2020 - 06.2021
- Coordinated daily restaurant operations, workforce management, supplier relations, and customer service activities to ensure seamless service.
- Oversaw supplier coordination and implemented inventory planning strategies to ensure consistent operational flow.
- Supervised daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and mentored staff to enhance service quality and team performance.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Marketing Trainee
Bosch Home Appliances
01.2018 - 07.2018
- Coordinated with suppliers to execute marketing campaign activities, ensuring alignment with project objectives.
- Tracked product consultant activities and analyzed market trends to inform strategic marketing decisions.
- Developed and implemented targeted marketing campaigns to enhance brand visibility.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with cross-functional teams to streamline product launch processes.
Education
Bachelor of Business Engineering (Hons) -
Universiti Malaysia Pahang in Collaboration With Reutlingen University, Germany
Gambang, Pahang, Malaysia01-2019
Matriculation - Science Stream
MARA Kulim College
Kulim, Kedah, Malaysia01-2015
Skills
Vendor management & LSP governance
APAC logistics operations (air, ocean, drayage, customs)
Stakeholder & cross-regional coordination
Contractual compliance
Issue resolution management
KPI management & performance reporting
SAP (R/3, HANA) & data analysis
Power BI & Power Automate dashboarding
Process improvement & operational excellence
Operational trend analysis
Freight rate analysis
Supplier performance scorecards
Certification
IATA Dangerous Goods Regulations Initial Course – Category 6
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Senior Executive II, Operations Vendor Management – LSP (Drayage & Customs Broker)
BASF Asia-Pacific Service Centre Sdn. Bhd.
11.2025 - Current
Senior Executive II, Shipping Management & Operations Vendor Management – Air/LCL/3RD Party Supplier Inbound Shipment
BASF Asia-Pacific Service Centre Sdn. Bhd.
08.2024 - 11.2025
Senior Executive I, Import Export Performance Management & OVM Support
BASF Asia-Pacific Service Centre Sdn. Bhd.
01.2023 - 07.2024
Executive, Import Export Performance Management & OVM Support
BASF Asia-Pacific Service Centre Sdn. Bhd.
07.2021 - 12.2022
Assistant Restaurant Manager
GIMME4FINGERS Malaysia
02.2020 - 06.2021
Marketing Trainee
Bosch Home Appliances
01.2018 - 07.2018
Bachelor of Business Engineering (Hons) -
Universiti Malaysia Pahang in Collaboration With Reutlingen University, Germany
Matriculation - Science Stream
MARA Kulim College