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Lim Cheng Lian
Senior Executive Manager
Setia Alam, Shah Alam,Selangor
Summary
Committed and responsible Senior Executive Manager, Operation and Clinical Nurse Manager with almost 20 years of professional experience. Specialized in implementing of staffs’ specific duties as well as oversight and streamlining of administrative functions. Constantly maintain and improved patient satisfaction at the highest level and also maintained employee turnover
Overview
20
20
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Senior Executive Manager
Ko Specialist Medical Center
Klang, Selangor
07.2007 - Current
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management and external groups to coordinate patient care.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Evaluated work performance of 20 nursing personnel to determine wage increases and implement discipline.
- Identified department issues to recommend corrective actions.
- Recruited and developed over 20 quality individuals to develop accountable top quality staff.
- Planned and assigned workload to 22-person nursing staff to direct patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Established and continuously optimized unit schedules and individual work assignments.
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Conducted patient assessments and developed treatment plans.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 20 nurses and nursing activities in 9-beds hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
- Oversaw admissions and discharges and scheduling of nursing staff.
- Counseled families to improve communication.
- Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Supervised and manage team of 12 nurses and 8 clinical nursing assistants.
- Provided effective bedside care to patients before and after procedures to deliver comfort.
Assistant Nurse Manager
Loh Guan Lye Specialist Center
Georgetown, Pulau Pinang
01.2002 - 06.2007
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Established and continuously optimized unit schedules and individual work assignments.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Provided direct support to surgical team during procedures.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Prepped operating rooms to comply with environmental asepsis standards.
- Observed surgeon's body language, movements and demeanor during operations to anticipate needs.
- Coordinated nursing care to be carried out according to facility guidelines and regulations.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Provided effective bedside care to patients before and after procedures to deliver comfort.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected, labeled and transported specimens and delivered to lab for testing.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Education
Bachelor of Science - Professional Practice in Nursing
SEGi College
Kuala Lumpur 02.2019 - 03.2021
Post-Basic - Perioperative in Nursing
Penang College of Nursing
Pulau Pinang 07.2006 - 12.2006
Diploma - Diploma in Nursing
Penang College of Nursing
Pulau Pinang 01.1999 - 12.2001
High School Diploma -
SMK Dato' Sri Amar Di-Raja
Muar, Johor 01.1997 - 12.1998
High School Diploma -
SMK Convent
Muar, Johor 01.1992 - 12.1996
Skills
Effective leader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Professional Practice in Nursing
SEGi College
02.2019 - 03.2021
Senior Executive Manager
Ko Specialist Medical Center
07.2007 - Current
Post-Basic - Perioperative in Nursing
Penang College of Nursing
07.2006 - 12.2006
Assistant Nurse Manager
Loh Guan Lye Specialist Center
01.2002 - 06.2007
Diploma - Diploma in Nursing
Penang College of Nursing
01.1999 - 12.2001
High School Diploma -
SMK Dato' Sri Amar Di-Raja
01.1997 - 12.1998
High School Diploma -
SMK Convent
01.1992 - 12.1996
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