Microsoft Word, Excel & Power point
Syarifah Mimi Syed Omar
Sales Operations Specialist
Shah Alam,Selangor
Summary
Dynamic sales and operations professional with a proven track record at Perodua Sales Sdn Bhd, excelling in sales forecasting and customer service. Adept at fostering teamwork and enhancing client relationships, I consistently achieved sales targets while improving operational efficiency and stakeholder satisfaction. Committed to driving business growth through strategic planning and problem-solving.
Overview
24
24
years of professional experience
Work History
Contract/ Inside Sales Manager
All Metal Services (M) Sdn Bhd
01.2019 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced customer experience by providing exceptional service and accurate order processing.
- Provided exceptional customer service by promptly responding to requests, addressing concerns, and offering reliable product information.
Assistant Manager - Material Planning
SME Aerospace
01.2012 - 05.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Planning Executive
Besi Apac
07.2010 - 12.2011
- Organized regular progress updates meetings with stakeholders, providing transparency into the status of ongoing initiatives.
- Structured contingency plans for unforeseen events affecting the timeline or scope of ongoing projects.
- Increased stakeholder satisfaction, consistently delivering projects on time and within scope.
Senior Sales Operations Executive
Perodua Sales Sdn Bhd
07.2001 - 05.2009
- Collaborated with cross-functional teams to enhance product offerings, resulting in increased market share.
- Managed key relationships dealers and branches ensuring long-term partnerships and customer loyalty.
- Participated in trade shows and conferences as a company representative, strengthening brand awareness within the marketplace.
- Achieved sales targets
- Preparing sales target for the sales outlets
Education
M Sc Planning - Urban Planning
Universiti Sains Malaysia
Pulau Pinang08.2001
Bachelor Of Arts - Urban Studies And Planning
Universiti Malaya
Kuala Lumpur 08.1998
Skills
Order processing
Material Planning
Sales tracking
Profit management
Sales forecasting
Teamwork
Customer service
Problem-solving
Software
Timeline
Contract/ Inside Sales Manager
All Metal Services (M) Sdn Bhd
01.2019 - Current
Assistant Manager - Material Planning
SME Aerospace
01.2012 - 05.2015
Planning Executive
Besi Apac
07.2010 - 12.2011
Senior Sales Operations Executive
Perodua Sales Sdn Bhd
07.2001 - 05.2009
M Sc Planning - Urban Planning
Universiti Sains Malaysia
Bachelor Of Arts - Urban Studies And Planning
Universiti Malaya