Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Syarifah Mimi Syed Omar

Syarifah Mimi Syed Omar

Sales Operations Specialist
Shah Alam,Selangor

Summary

Dynamic sales and operations professional with a proven track record at Perodua Sales Sdn Bhd, excelling in sales forecasting and customer service. Adept at fostering teamwork and enhancing client relationships, I consistently achieved sales targets while improving operational efficiency and stakeholder satisfaction. Committed to driving business growth through strategic planning and problem-solving.

Overview

24
24
years of professional experience

Work History

Contract/ Inside Sales Manager

All Metal Services (M) Sdn Bhd
01.2019 - Current
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
  • Built relationships with customers and community to establish long-term business growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Enhanced customer experience by providing exceptional service and accurate order processing.
  • Provided exceptional customer service by promptly responding to requests, addressing concerns, and offering reliable product information.

Assistant Manager - Material Planning

SME Aerospace
01.2012 - 05.2015


  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Planning Executive

Besi Apac
07.2010 - 12.2011


  • Organized regular progress updates meetings with stakeholders, providing transparency into the status of ongoing initiatives.
  • Structured contingency plans for unforeseen events affecting the timeline or scope of ongoing projects.
  • Increased stakeholder satisfaction, consistently delivering projects on time and within scope.

Senior Sales Operations Executive

Perodua Sales Sdn Bhd
07.2001 - 05.2009


  • Collaborated with cross-functional teams to enhance product offerings, resulting in increased market share.
  • Managed key relationships dealers and branches ensuring long-term partnerships and customer loyalty.
  • Participated in trade shows and conferences as a company representative, strengthening brand awareness within the marketplace.
  • Achieved sales targets
  • Preparing sales target for the sales outlets

Education

M Sc Planning - Urban Planning

Universiti Sains Malaysia
Pulau Pinang
08.2001

Bachelor Of Arts - Urban Studies And Planning

Universiti Malaya
Kuala Lumpur
08.1998

Skills

Order processing

Software

Microsoft Word, Excel & Power point

Timeline

Contract/ Inside Sales Manager

All Metal Services (M) Sdn Bhd
01.2019 - Current

Assistant Manager - Material Planning

SME Aerospace
01.2012 - 05.2015

Planning Executive

Besi Apac
07.2010 - 12.2011

Senior Sales Operations Executive

Perodua Sales Sdn Bhd
07.2001 - 05.2009

M Sc Planning - Urban Planning

Universiti Sains Malaysia

Bachelor Of Arts - Urban Studies And Planning

Universiti Malaya

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Syarifah Mimi Syed OmarSales Operations Specialist