LEE CHIOU PENG
Segamat,Johor
Summary
Experienced operations and customer service leader with more than 15 years of professional experience across insurance, manufacturing, and administrative management environments. Demonstrated success in leading branch operations, managing teams, implementing operational improvements, and delivering high-quality customer service.
Proven ability to align branch-level operations with corporate strategies, support sales initiatives, and manage performance monitoring to achieve organizational objectives. Skilled in stakeholder communication, process improvement, and quality management systems. Recognized for strong leadership, problem-solving abilities, and the capacity to drive operational efficiency while maintaining excellent customer relationships.
Overview
20
20
years of professional experience
Work history
Course Counselor (Freelance)
SEA Education
2024.06 - 2026.03
- Handling of lead assigned and keep track on lead status.
- Identified needs and provide necessary course information to prospect.
- Coordinate meeting through Zoom to help prospect understand course details and procedure.
- Weekly reporting on lead generated and status of follow up.
Branch Head
AIA BHD Customer Centre
Segamat, Johor
2013.09 - 2023.11
- Communicate and reinforced cooperate vision at branch level.
- Support implementation of sales/ marketing plans including sales strategies and sales related training.
- Developing and managing operational related changes. Reporting of changes required and feedback timely.
- Embrace digitalization to align with company direction and take initiative in project testing.
- Review of branch employee performance and arrangement of training.
- Handling of customer & Life planners feedback and complains to maintain good customer relationship.
- Overall daily operation monitoring including handling of customer servicing, monitoring of service level and security issue.
- Monthly reporting and meeting on branch performance and action plan required.
Store Assistance
Ajiya Safety Glass Sdn Bhd
Segamat, Johor
2013.06 - 2013.09
- Stock record monitoring and replenish on raw material whenever hit minimum quantity.
- Monthly stock check and system updating.
Admin HOD cum Quality Mngt Representor (QMR)
Avos (M) Sdn Bhd
Kuching, Sarawak
2010.04 - 2013.04
- Provide general administrative support including answering phones, distributing mail and preparing expenses reports for Office equipment.
- Prepare official project correspondence, and handle incoming and outgoing delivery request preparation.
- To attend meeting and prepare minute of meeting for project meeting, ISO related meeting & Mngt meeting.
- Ensuring processes needed for quality management are established, implanted and maintained.
- To conduct ISO 9001 Internal Audit yearly schedule, execution and prepare audit report.
Technical Management Coordinator
Multi Resources Sdn Bhd
Kuching, Sarawak
2008.09 - 2010.04
- To record and monitor sales personal daily report and claims of expenses including sales personal at others subsidiaries.
- To assist sales personal on preparing quotation, letters and brochure for sale presentation and as a support on administration related issue
- To issue work order to factory for production.
HR/Admin Assistant
Allgreen Timber Products Sdn Bhd
Segamat, Johor
2006.05 - 2008.06
- To assist in managing and controlling employee benefits utilizations such as overtime, wages, allowances, incentives, leave & staff medical as per HR policy & Guidelines.
- Handle the SOCSO claim for employees and register new employee and report resigned employee to SOCSO. Prepare JKKP reports for accident occurred and submit to JKKP.
- ISO document controlling and updating. Knowledge of UBS Payroll
- Maintain staff personal records and ensure proper filling management.
- General administrative work including punch card preparation, stationery stock control, minutes preparation, issuing MEMO and documents filling.
Education
Bachelor’s Degree - Technology Management (Manufacturing)
Universiti Teknologi Malaysia
2003.05 - 2006.05
Sijil Tinggi Persekolahan Malaysia -
Sek Men Keb Buloh Kasap
2001.01 - 2002.01
Sijil Pelajaran Malaysia -
Sek Men Seg Hwa
2000.01 -
Penilaian Menengah Rendah -
Sek Men Seg Hwa
1998.01 -
Skills
- Oral: Able to speak English, Malay, Mandarin and Hokkien
- Written: Able to write in English, Malay and Chinese
- Excellent in Microsoft Word, Microsoft Excel, Microsoft Power Point, Information search via internet
Hobbies and Interest
Reading, Listen to Music, and Jogging
Awards and Honors
Dean’s List from Semester II to IV
Availability
May 2025
Timeline
Course Counselor (Freelance)
SEA Education
2024.06 - 2026.03
Branch Head
AIA BHD Customer Centre
2013.09 - 2023.11
Store Assistance
Ajiya Safety Glass Sdn Bhd
2013.06 - 2013.09
Admin HOD cum Quality Mngt Representor (QMR)
Avos (M) Sdn Bhd
2010.04 - 2013.04
Technical Management Coordinator
Multi Resources Sdn Bhd
2008.09 - 2010.04
HR/Admin Assistant
Allgreen Timber Products Sdn Bhd
2006.05 - 2008.06
Bachelor’s Degree - Technology Management (Manufacturing)
Universiti Teknologi Malaysia
2003.05 - 2006.05
Sijil Tinggi Persekolahan Malaysia -
Sek Men Keb Buloh Kasap
2001.01 - 2002.01
Sijil Pelajaran Malaysia -
Sek Men Seg Hwa
2000.01 -
Penilaian Menengah Rendah -
Sek Men Seg Hwa
1998.01 -