Theh Lik Fui
Johor Bahru
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Qualified Service/Project manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Project / Service expertise, including competitive offerings, pricing, and market positioning.
Overview
19
19
years of professional experience
Work History
Service Manager
OTIS Elevator Company Sdn. Bhd.
01.2023 - Current
- Work as Service Manager, led and managed service operations, ensuring smooth delivery of high-quality support to clients.
- Reported directly to the Service Operation Director, aligning departmental goals with company objectives.
- Oversaw day-to-day operations, including team management, resource allocation, and service performance monitoring.
- Developed and implemented strategies to enhance operational efficiency and client satisfaction.
- Collaborated across departments to ensure seamless integration of services and achieve key performance indicators. (KPIs).
- Supervised a team of service technicians, ensuring consistent performance and adherence to company standards.
Project Manager
OTIS Elevator Company Sdn. Bhd.
01.2018 - 01.2023
- Work as a Project Manager regarding to the total replacement of new lift or modernization of existing lift.
- Managing and handling 4 government projects such as Merdeka Mall, West podium, Hospital Sultanah Nur Zahirah (Kuala Terengganu) under total replacement existing 8-unit of lift, PPR kempas(JB). 15 private sector projects regarding to Hi-rise project as M-centura of 47 floor apartments with 12 unit of 180mpm(3m/s), and others low-cost apartment project in whole Malaysia.
- Plan everything well before starting the project handling. Manage my time efficiently to ensure projects launch on time without any hurdle. Monitor sub-con working progress and make sure they stick on the prearrange schedule. Understand basic structure of lift during monitoring their work progress.
- I am responsible to liaise and maintain well relationship with the customers, tenants, sub-cons & our departments to make sure the project can be completed on time.
- Follow up with our customers regarding to the problems facing during the project handling. Moreover, I need to solve the problems as soon as possible to reduce their worries.
Modernization Project Manager
EITA Elevator Sdn. Bhd.
01.2017 - 01.2018
- Work as a Project Manager regarding to the total replacement of new lift or modernization of existing lift.
- Managing and handling 2 government projects regarding to the low-cost apartment. 10 private sector projects regarding to the shop lot project, low-cost apartment project in whole Malaysia.
- Plan everything well before starting the project handling. Manage my time efficiently to ensure projects launch on time without any hurdle. Monitor sub-con working progress and make sure they stick on the prearrange schedule. Understand basic structure of lift during monitoring their work progress.
- I am responsible to liaise and maintain well relationship with the customers, tenants, sub-cons & our departments to make sure the project can be completed on time.
- Follow up with our customers regarding to the problems facing during the project handling. Moreover, I need to solve the problems as soon as possible to reduce their worries.
- Involve in sales activities. In charge of doing the costing for the quotation and tender offer. Hit the sales target of 9 million projects. Provide the customer service once we received the offer. Follow up with the customer and offer them the advice for choosing the lift materials. Maintain well relationship with the customers.
Assistant Project Manager
Mitsubishi Elevator Malaysia Sdn. Bhd.
01.2014 - 01.2017
- Work as Assistant Project Engineer regarding to the total replacement of new lift. Handling 5 Mixed Development projects as high-rise project as UOA Kepong 5 service apartment of 53 floors with 30unit lifts with 210mpm (3.5m/s), UOA Southbank Residence of 37 floor with 15unit of lifts with 180mpm(3m/s), UOA Sentul point of 44 floor with 21unit of lifts with 180mpm(3m/s).
- Plan everything well before starting the project handling. Manage my time efficiently to ensure projects launch on time without any hurdles. Monitor sub-con working progress and make sure they stick to the prearranged schedule. Understand basic structure of lift during monitoring their work progress.
- I am responsible to liaise and maintain well relationship with the customers, tenants, sub-cons & our departments to make sure the project can be completed on time.
- Follow up with our customers regarding to the problems facing during the project handling. Moreover, I require need to solve the problems as soon as possible to reduce their worries.
- Assist Project Manager to accomplish task as assigned.
Project Engineer
MS Elevator Engineering Sdn. Bhd.
01.2012 - 01.2014
- Work as Project Engineer regarding to the total replacement of new lift. Currently handling 1 government projects regarding as Hospital Tengku Ampuan Rahimah Klang. 7 private sector projects regarding as housing project, office project, condominium project, factory project.
- Plan everything well before starting the project handling. Manage my time efficiently to ensure projects launch on time without any hurdle. Monitor sub-con working progress and make sure they stick on the prearrange schedule. Understand basic structure of lift during monitoring their work progress.
- I am responsible to liaise and maintain well relationship with the customers, tenants, sub-cons & our departments to make sure the project can be completed on time.
- Follow up with our customers regarding to the problems facing during the project handling. Moreover, I need to solve the problems as soon as possible to reduce their worries.
- Assist Project Manager to accomplish task as assigned.
Modernization Engineer
Eita Elevator Malaysia Sdn. Bhd.
01.2010 - 01.2012
- Work as a Project Engineer regarding to the total replacement of new lift or modernization of existing lift. Currently handling 4 government projects regarding to the low-cost apartment. 7 private sector projects regarding to the shop lot project, low-cost apartment project, RTM Angkasapuri project, and hotel project.
- Plan everything well before starting the project handling. Manage my time efficiently to ensure projects launch on time without any hurdle. Monitor sub-con working progress and make sure they stick on the prearrange schedule. Understand basic structure of lift during monitoring their work progress.
- I am responsible to liaise and maintain well relationship with the customers, tenants, sub-cons & our departments to make sure the project can be completed on time.
- To follow up with our customers regarding to the problems facing during the project handling. Moreover, I need to solve the problems as soon as possible to reduce their worries.
- Involve in sales activities. In charge of doing the costing for the quotation and tender offer. Hit the sales target of 9 million projects. Provide the customer service once we received the offer. Follow up with the customer and offer them the advice for choosing the lift materials. Maintain well relationship with the customers.
Project Engineer
Sanyo Engineering & Construction Malaysia, SECM
01.2008 - 01.2010
- Works as Project Engineer regarding to the Electrical works inside Building Construction.
- Plan everything well before starting the project handling. Manage my time efficiently to ensure projects launch on time without any hurdle. Monitor sub-con working progress and make sure they stick on the prearrange schedule.
- Responsible to liaise and maintain well relationship with the Clients, Main-contractor, Consultants, sub-cons & our departments to make sure the project can be completed on time.
- Attend to all site meetings with owner, consultants, contractors on all matters related to the project operation and coordinator when necessary.
Project Engineer
Mega Mayang M&E Sdn. Bhd.
01.2006 - 01.2008
- Works as Project Engineer regarding to the Mechanical and Electrical works inside Building Construction.
- Plan everything well before starting the project handling. Manage my time efficiently to ensure projects launch on time without any hurdle. Monitor sub-con working progress and make sure they stick on the prearrange schedule.
- Responsible to liaise and maintain well relationship with the Clients, Main-contractor, Consultants, sub-cons & our departments to make sure the project can be completed on time.
- Attend to all site meetings with owner, consultants, contractors on all matters related to the project operation and coordinator when necessary.
Education
Degrees - System and Naval Mechatronic Engineering
National Cheng Kung University
01.2006
United Education Certificated - undefined
Hin Hua High School
Pelabohan Klang, SelangorConstruction Site Supervisor - Mechanical (Level 3) – Lift System Installation
CIDB
Skills
- Languages Fluent in English, Mandarin, Malay, for both in oral and in writing Fluent in the dialect of Hokkien, Cantonese, Hakka verbally
- Software skills Basic knowledge in SOLIDWORKS, Auto Cad, PLC, Microsoft Office packages including Word, Excel, and PowerPoint, Microsoft Project
- Positive attitude
- Customer service
- Team leadership
- Goal oriented
- Workflow management
- Team collaboration and leadership
- KPI monitoring
- Quality assurance
- Workplace safety
- Documentation and reporting
Timeline
Service Manager
OTIS Elevator Company Sdn. Bhd.
01.2023 - Current
Project Manager
OTIS Elevator Company Sdn. Bhd.
01.2018 - 01.2023
Modernization Project Manager
EITA Elevator Sdn. Bhd.
01.2017 - 01.2018
Assistant Project Manager
Mitsubishi Elevator Malaysia Sdn. Bhd.
01.2014 - 01.2017
Project Engineer
MS Elevator Engineering Sdn. Bhd.
01.2012 - 01.2014
Modernization Engineer
Eita Elevator Malaysia Sdn. Bhd.
01.2010 - 01.2012
Project Engineer
Sanyo Engineering & Construction Malaysia, SECM
01.2008 - 01.2010
Project Engineer
Mega Mayang M&E Sdn. Bhd.
01.2006 - 01.2008
United Education Certificated - undefined
Hin Hua High School
Construction Site Supervisor - Mechanical (Level 3) – Lift System Installation
CIDB
Degrees - System and Naval Mechatronic Engineering
National Cheng Kung University
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