Koi Fish Keeper
Kel Vin Moi
Operation Manager
Ulu Tiram,01
Summary
Adept at driving operational excellence and enhancing customer satisfaction, I leveraged lean principles and collaborative teamwork at Maersk Logistics & Services Sdn Bhd to optimize warehouse operations and improve supply chain efficiency. My strategic approach to problem-solving and staff management significantly boosted operational efficiencies, showcasing a commitment to achieving and surpassing business goals.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Warehouse Operations Manager
Maersk Logistics & Services Sdn Bhd
Gelang Patah , Johor
11.2018 - 06.2024
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Manages a total of 34 staffs (White Collars, Blue Collars and contractual staff) within the warehouse facility.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Assisted in budget development by providing accurate forecasts of expected expenses related to staffing, equipment maintenance, and facility upgrades.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
Assistant Manager of Operations
Damco Logistics Malaysia Sdn Bhd
Gelang Patah , Johor
04.2016 - 11.2018
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Reported issues to higher management with great detail.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Senior Executive
Damco Logistics Malaysia Sdn Bhd
Gelang Patah , Johor
04.2013 - 03.2016
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Executive
Damco Logistics Services Sdn Bhd
Gelang Patah , Johor
04.2010 - 03.2013
- Enhanced customer satisfaction through timely deliveries and proactive communication.
- Cultivated strong relationships with key stakeholders including vendors, clients, and internal team members; facilitating clear lines of communication for successful operations management.
- Improved transport efficiency by streamlining route planning and optimizing vehicle allocation.
- Manages third party vendor coordination and services.
- Manages third party warehouse activities.
Junior Executive
APM Global Logistics Malaysia Sdn Bhd
Gelang Patah , Johor
10.2008 - 03.2010
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Answered high volume of phone calls and email inquiries.
Executive Assistant
Maersk Logistics Malaysia Sdn Bhd
Gelang Patah , Johor
07.2007 - 08.2008
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor In International Economics - International Economics
Multimedia University
Malacca 05.2024 - 05.2024
Skills
Lean principles
Warehouse optimization
Customer care
Problem-Solving
Operations Management
Collaborative Teamwork
Staff Management
Interests
Timeline
Bachelor In International Economics - International Economics
Multimedia University
05.2024 - 05.2024
Warehouse Operations Manager
Maersk Logistics & Services Sdn Bhd
11.2018 - 06.2024
Assistant Manager of Operations
Damco Logistics Malaysia Sdn Bhd
04.2016 - 11.2018
Senior Executive
Damco Logistics Malaysia Sdn Bhd
04.2013 - 03.2016
Executive
Damco Logistics Services Sdn Bhd
04.2010 - 03.2013
Junior Executive
APM Global Logistics Malaysia Sdn Bhd
10.2008 - 03.2010
Executive Assistant
Maersk Logistics Malaysia Sdn Bhd
07.2007 - 08.2008
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