Ahmad Mardzuqi Mohd Radzi
Custom House Brokerage Declarant Manager
B1-3A-3A Aranda Apartment, Jalan Anggerik Aranda 31/1, 40460 Kota Kemuning
Summary
A dedicated and experienced in Logistics and Shipping field directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Custom House Brokerage EDI Declarant Manager
Maersk AP Moller - Damco Logistics Services Sdn Bhd
Port Klang
08.2022 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork across team.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to custom requirement.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Implemented custom declaration template to streamline workflow within team, averaging 100% volume of additional productivity per day.
- Resolved customer escalation issues by finding immediate solutions, increasing customer confidence
- Facilitated meetings to communicate team performance goals and results.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
Team Leader - CHB Free Zone & Free Trade Agreement
Maersk AP Moller - Damco Logistics Services
Port Klang
03.2022 - 08.2022
- Developed and accelerated projects, managed costs and monitored process by continually reviewing performance, budgets and project timelines.
- Setting up new office and facilitate all office equipment and requirement to ensure operation to starts smoothly
- Facilitated communication between internal and external stakeholders, including authorities and vendors for project cohesion.
- Responsible in hiring and setting up new team by identifying and setting up process and alignment with internal stakeholder
- Updated operational methods and oversaw accounting procedures for improved efficiency in profit against cost
- Maintained relationships with stakeholder and diversify capabilities.
- Mentored and guided new employees to foster proper completion of new team.
- Built strong relationships with stakeholder through positive attitude and attentive response.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Led team of 7 members while providing exceptional customer service.
Custom House Brokerage Specialist
Maersk AP Moller - Damco Logistics Services Sdn Bhd
Port Klang
08.2019 - 03.2022
- Responsible in handling and coordination for all Custom Clearance across Malaysia including Penang, Port Klang, Johor, East Malaysia and Brunei
- Liaised between internal stakeholder and customer to facilitate operational needs.
- Collaborated with team members and external stakeholder to achieve target results.
- Produced weekly status reports detailing logistic operations and problems.
- Delivered services to customer locations within specific timeframes as per service level agreement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Explained proposed solutions to customers, management and other interested parties.
Marine Service Officer
Maersk AP Moller - Maersk Line Sdn Bhd
Port of Tanjung Pelepas
03.2017 - 08.2019
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to vessel operation schedule.
- Identified issues, analyzed information and provided solutions to problems to avoid vessel idling and increase cost.
- Coordinate vessel formalities before, after and during port stays, arrange smooth vessel services requirements between vendors, port authorities, government agencies and vessel.
- Coordinate provision and supply deliveries to/from vessels.
- Act as liaison between vessel and port authorities for all customs clearance formalities.
- Optimizes vessel services delivery to complete during port stay
- Reporting any irregularities or incidents to relevant operations stakeholder
- Resolved conflicts and negotiated mutually beneficial agreements between parties especially government authorities.
- Arrange for bunker, sludge, garbage disposal, freshwater, sample delivery from vessels via relevant assigned vendors
Inbound Coordinator Analyst
APL Malaysia Sdn Bhd
Subang Jaya
09.2015 - 03.2017
- Worked with front line office to understand needs and provide excellent service .
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution especially on invoicing portion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Contributed to strong scores on invoice audits with impeccable records.
- Conferred with internal stakeholder to explore solutions to identified billing errors and enacted prompt resolutions.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- .
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Junior Marine Engineer
Advance Starlight Sdn Bhd
Mallaca Port
03.2015 - 09.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
- Evaluated ongoing work to check progress and maintain pace against schedule demands.
- Planned and perform vessel dismatling project.
Education
Bachelor of Science - Maritime Technology
University Malaysia Terengganu
Kuala Terengganu 03.2011 - 03.2015
Foundation of Science - Physical Sciences
Penang Matriculation College
Penang 02.2010 - 01.2011
SPM - Science
Tun Syed Sheh Shahabudin Science Secondary School
Penang 01.2005 - 12.2009
Skills
Team Management
undefinedAccomplishments
- Achieved to run operation for new business by completing the new team, process flow alignment and office setup within the timeline to ensure insourced project is running smoothly
- Supervised and leading team of 7 new staff for newly created department.
- Promoted to Team Manager after 4 month being a Team Leader
Timeline
Custom House Brokerage EDI Declarant Manager
Maersk AP Moller - Damco Logistics Services Sdn Bhd
08.2022 - Current
Team Leader - CHB Free Zone & Free Trade Agreement
Maersk AP Moller - Damco Logistics Services
03.2022 - 08.2022
Custom House Brokerage Specialist
Maersk AP Moller - Damco Logistics Services Sdn Bhd
08.2019 - 03.2022
Marine Service Officer
Maersk AP Moller - Maersk Line Sdn Bhd
03.2017 - 08.2019
Inbound Coordinator Analyst
APL Malaysia Sdn Bhd
09.2015 - 03.2017
Junior Marine Engineer
Advance Starlight Sdn Bhd
03.2015 - 09.2015
Bachelor of Science - Maritime Technology
University Malaysia Terengganu
03.2011 - 03.2015
Foundation of Science - Physical Sciences
Penang Matriculation College
02.2010 - 01.2011
SPM - Science
Tun Syed Sheh Shahabudin Science Secondary School
01.2005 - 12.2009
Reference
You Loke Lim
- Head of CHB Manager MY/SG ,
- Maersk AP Moller - Damco Logistics Services Sdn Bhd
- Phone: +60122853428
- Email : you.lim@lns.maersk.com
. Muniandy AL Muniappan
- CHB Manager
- Maersk AP Moller - Damco Logistics Services Sdn Bhd
- Phone: +60166905101
- Email : muniandy.muniappan@lns.maersk.com
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