Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manivanan Jeevan

L2 Application Support Engineer
Pantai Dalam,Kuala Lumpur

Summary

Dynamic L2 Application Support Middleware Engineer committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

7
7
years of professional experience
5
5
Certifications

Work History

L2 - Application Support Middleware Engineer

Axiata Digital Labs (Business Support Messaging )
06.2019 - Current


  • L2 Middleware Support working with CBS Billing/Payment applications preferably Billing Convergence & Payment Gateway applications.
  • Application Deployment as per release management in various middleware applications preferably WebLogic in XML Web Services.
  • Installation & Configuration of Apache Tomcat web server and make junction works for billing of application through a web server.
  • Experienced in Jenkins by installing, configuring and maintaining for purpose of continuous integration (CI) and for end to end automation for all build and deployments and creating Jenkins CI pipelines.
  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, and daily health checks.
  • Liaise closely with vendors in implementing application patches, bug fixes, and any necessary upgrades in accordance with OS/Software/Security policies.
  • Participate in the implementation of projects and enhancements to provide inputs and review maintenance support requirements.
  • PL/SQL knowledge
  • Real-time online transactions log Analysis in Unix/Window environment and Production issue troubleshooting
  • Suggest Solutions to the business and provide work around if necessary while waiting for the fix to be deployed.
  • Experienced in branching, merging and maintaining the versions using SCM tools like Git and GitHub on windows and Linux platform.
  • Assist L3 on testing and simulating users issue. Issue reported by Customer will be simulate and replicate first before escalate it to L3 for further checking.
  • Working on Production issues with the developer.
  • Regression and function testing of new CRs
  • Performed BAU activities as per defined in accordance with operational policy (i.e. Complexity Matrix, Standard Operating Procedure) which are generally of moderate to complex scenarios.
  • Positive collaboration with all stakeholders on BAU related matters.
  • Supporting Team Manager on work assignments as per required.
  • Involved in troubleshooting HIGH priority ticket with 1 hour or 3 hour resolution time. Restore impacted services as fast as possible to minimize business LOSS in peak hours
  • Involved in project TAT, SIT and UAT for new Application updates before RTP. Includes all the TAT and Test Scenarios based on release notes provided by L3.
  • Participate in the implementation of projects and enhancements to provide inputs and review maintenance support requirements.
  • Liaise closely with business users and build a good rapport.

Application Support Analyst

Tech Mahindra ICT Services SDN BHD
02.2017 - 05.2019
  • Provided 24/5 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
  • Analyzed and troubleshot integration issues related to system
    configuration, data, maps and workflows.
  • Conducted and supported implementation delivery with client and internal departments.
  • Performed software application and disaster recovery testing to
    guarantee business readiness following fail-overs.
  • Collaborated with developers, analysts and project managers to
    expedite incident resolutions.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Executing routine system health checks to guarantee Executing routine system health checks to guarantee the accuracy of environments and applications in both production and testbeds are monitored, batch processes are troubleshot utilizing automation (CronJobs), and SQL processes for databases and UNIX and LINUX scripts.
  • Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.

Education

Bachelor of Science - Software Engineering

WAWASAN OPEN UNIVERSITY (WOU) - KUALA LUMPUR
04.2001 -

Skills

Database Management: MySQL, PostgreSQL, Oracle DB, SQL Server, MongoDB

Certification

Microsoft Power BI Data Analyst

Timeline

L2 - Application Support Middleware Engineer

Axiata Digital Labs (Business Support Messaging )
06.2019 - Current

Application Support Analyst

Tech Mahindra ICT Services SDN BHD
02.2017 - 05.2019

Bachelor of Science - Software Engineering

WAWASAN OPEN UNIVERSITY (WOU) - KUALA LUMPUR
04.2001 -

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Manivanan JeevanL2 Application Support Engineer