Umi Kalsom Badariah Binti Ismail
Pantai Dalam,Kuala Lumpur
Summary
Retail associates with 5 years of experience in retail environments. Recognized for ability to communicates with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability.
Overview
5
5
years of professional experience
Work History
Store Manager
RisSMart 24 ( Risda Agri Food Sdn Bhd)
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cashier Floor Supervisor
QRA SDN BHD
04.2023 - 07.2024
- Ensure all the respective displays are properly stocked and organized
- This includes ensuring the proper signage, right price and promotion are on display
- Checking of products on display to ensure the integrity and freshness of the products and maintained
- Engaging and assisting customer queries, engaging with product information and assisting in various task
- Monitoring and managing of the stocks inventory which includes packing, weighing and rotating stocks
- Ensuring the store and stock room remains clean, organized and in compliance to the safety regulations
- Supporting e-commerce purchases by packing based on the orders
- Balancing the cash register and generating reports for credit and debit sales
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Investigated and resolved customer inquiries and complaints quickly
- Promptly responded to inquiries and requests from prospective customers
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
SUPERVISOR
FAMILY MART
02.2020 - 04.2023
- Responsible to ensure daily store operations adhere to company policies and operating standards
- Forecast, plan, order and stock merchandise to always ensure stocks availability
- Ensures effective and economic use of staff in retail operation department to achieve its objectives
- Promotes professionalism of staff in retail operation department
- To guide and ensure the system for overall store activities in good order
- Deputies to manage store in the absence of Store Manager
- To ensure store cleanliness, safety and housekeeping
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Devised and implemented processes and procedures to streamline operations.
Education
Diploma - Physiotherapy
Victoria International College
Jalan Ipoh,kuala Lumpur07.2015
SPM -
SMK Tengku Mahmood
Alor Setar, Kedah2011
Skills
Order management
Reference
- Norasykin binti sanusi -01175726710
Area manager Rissmart
- Puteri izatul afizah binti Mohd shah -0146033862
QRA Manager
- Norafzanizam bin Khusin -018 2969209
Area manager Famliy mart
Timeline
Store Manager
RisSMart 24 ( Risda Agri Food Sdn Bhd)
08.2024 - Current
Cashier Floor Supervisor
QRA SDN BHD
04.2023 - 07.2024
SUPERVISOR
FAMILY MART
02.2020 - 04.2023
Diploma - Physiotherapy
Victoria International College
SPM -
SMK Tengku Mahmood
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