MANIVANAN JEEVAN

Project : DHL Express IT Solution
Duration : 1 year
Used Technical Languages : Oracle MySql , Unix , Linux
, Shell,Perl & XML.

• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Interacted with clients to resolve issues and answer software-related questions.
• Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
• Conducted and supported implementation delivery with client and internal departments.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Executing routine system health checks to guarantee the accuracy of environments and applications in both production and testbeds are monitored, batch processes are troubleshot utilizing automation (Cron Jobs), and SQL processes for databases and UNIX and LINUX scripts.

Project : CBS Managed & Services
Duration : 4 years
Used Technical Languages: XML API , Oracle MySql , Unix , Linux, Phyton.

• Handled General Ledger, Bill Run, and Billing System
issues.
• Checking, troubleshooting, and resolving any billing
issues.
• Handle and ensure the smooth operation of the bill
run process for all bill cycles
• End to end of Rating & Charging, Billing Domain
(Product configurations, IT & NW integrations with
billing, governing QA cycle + billing) accountability.
• Handle all kinds of BAU requirements including but
not limited to products,integration and reporting.
• Proactive Daily Health Check, Preventive Actions and
Problem handling to permanently fix and prevent faults
in the systems from any service interruptions in a timely.
• Integration with CRM, Provide solution respect to OCS
to meet business expectation. Also supporting
production deployment, troubleshooting and
debugging to find the bug and fix.
• Conduct a study and analysis with system expert in
term of system capability before any implementation.
• Review of test scenarios to ensure all changes are
covered as part of internal testing.
• Assist in resolving the issues and identify the problems
by performing root cause analysis.
• Provide a solution by producing Impact Analysis (IA)
document which contains changes description, end to
end process flow, product configuration, test analysis,
cost and timeline.
• Successfully delivered project without major issue.
• Handling client service/change request that related
with CBS environment by liaising with Technical Solution
Design and Business Analyst to gather information and
discuss in details on the requirements.

Project : CBS Managed & Services
Duration : 2 years
Used Technical Languages: Phyton , Oracle MySql , UNIX , Linux, XML.

• Responsible for network performance monitoring and identify any performance degradation.
• To carry out analysis and to investigate the root
  cause of network degradation and initial corrective
  action and to provide statistical report for
  measurement and control of service quality.
  OSS troubleshooting
• Huawei OCS/Billing/CBS Convergence Billing System
• Huawei OCS Service: BMP, CBP, SCP, SDP, UVC, DCC,
  VCP, VMP, EMS, LBI.
• Handling troubleshooting tickets from Customer Services
  escalation ( CRM-Siebel,ITSM), monitoring network CBS
  (I2k) and report BICP network data system to make sure
  system running well.
• Manage trouble tickets upon alarm detection / work
  order system for field ops support and keep record of
  all activities.

• Attend IT technical issues: Implementing Cisco IP
Switch & Routing, Network Configuration.
• Respond to customer inquiries
• Handle and resolve customer complaints
• Provide customers with product and service
information
• Enter customer information
• Responsible for attend Network trouble tickets ( NTT)
and work orders (WO) for network and service
functionality
• To manage other Network related request & perform
escalation (e.g.: VPN / Fixed IP / Network Port )