Jordan Kanel Joseph
Johor Bahru, Johor
Summary
Adept Ramp Agent with a proven track record at Ground Team Red, showcasing exceptional problem-solving and team leadership skills. Expert in ramp operations and baggage management, ensuring flights operate smoothly. Excelled in enhancing teamwork, communication, and operational efficiency, significantly contributing to seamless airport logistics.
Overview
2
2
years of professional experience
Work History
Ramp Agent
Ground Team Red
11.2024 - Current
- Provided clear communication between pilots, air traffic control, and ground crew for seamless coordination of ramp operations.
- Kept a well-documented record of all tasks performed and equipment used during shifts, contributing to accurate data collection for analysis and improvement purposes.
- Ensured safe passenger boarding by properly positioning jet bridges and performing thorough safety checks.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
Cashier
7 Eleven Store
02.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Welcomed customers and helped determine their needs.
Education
SIJIL PELAJARAN MALAYSIA
SMK TAMAN UNIVERSITI 2
Jalan Kebangsaan 25, Taman Universiti JohorSkills
- Customer service
- Problem-solving
- Loading and unloading
- Team leadership
- Teamwork and collaboration
- Ramp operation expertise
- Baggage management
- Marshaling aircraft
Languages
Malay
Native language
English
Advanced
C1
Timeline
Ramp Agent
Ground Team Red
11.2024 - Current
Cashier
7 Eleven Store
02.2023 - 10.2024
SIJIL PELAJARAN MALAYSIA
SMK TAMAN UNIVERSITI 2
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