NUR AFREENA ISMAIL
Digital Visual Designer,Culture And Engagement Strategist & HR Engagement Partner
Sepang,10
Summary
Dynamic and versatile professional with expertise in human resources, organizational culture, employee engagement, and graphic design. Skilled in developing and implementing HR strategies that foster a positive workplace culture, improve employee satisfaction, and drive performance. Adept at crafting visually compelling designs and communication materials to support branding, internal communications, and engagement initiatives. Proven ability to bridge creativity and strategy to deliver impactful solutions that align with organizational goals.
Overview
2
2
years of professional experience
4
4
Languages
Work History
CULTURE AND ENGAGEMENT EXECUTIVE
GROUND TEAM RED SDN BHD
Lapangan Terbang Antarabangsa Kuala Lumpur, LCCT, SELANGOR
07.2023 - Current
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Interviewed, recruited and trained new onboarding candidates.
- Educated employees on company policy and kept employee handbook current.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Directed hiring and onboarding programs for new employees.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Assisted in organizing events such as webinars or live chats to engage directly with customers and prospects online.
GUEST SERVICE ASSISTANT
GROUND TEAM RED SDN BHD
Terminal Klia2, KL International Airport , Sepang
02.2023 - 06.2023
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Communicated effectively with team members to guarantee smooth operations during high-volume periods.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Enhanced guest satisfaction by swiftly addressing concerns and providing appropriate solutions.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
Education
DIPLOMA - Diploma in Art And Design (Graphic Design And Digi
UNIVERSITI TEKNOLOGI MARA
SAMARAHAN, SARAWAK 04.2001 -
High School Diploma -
SEKOLAH MENEGAH KEBANGSAAN SERIAN
Serian, Sarawak, Malaysia 04.2001 -
Skills
- Event Planning and Coordination
- Data Analysis and Feedback Interpretation
- Being able to work under pressure
- Building strong relationships across all levels of the organization
- Able to create multimedia content such as graphic designs, videos, and cinematic
- Rapidly acquire and apply new skills effectively
- Administrative skills
- Staff training
- Human resources management
- Executive support
- Making graphic design, videos and multimedia content
Creating arts such as digital art and traditional painting
Proficient in creating diverse forms of art, including digital art and traditional painting, with a strong ability to conceptualize and execute visually compelling designs. Skilled in utilizing various digital tools and traditional mediums to produce creative works that effectively communicate ideas and evoke emotion.
Timeline
CULTURE AND ENGAGEMENT EXECUTIVE
GROUND TEAM RED SDN BHD
07.2023 - Current
GUEST SERVICE ASSISTANT
GROUND TEAM RED SDN BHD
02.2023 - 06.2023
DIPLOMA - Diploma in Art And Design (Graphic Design And Digi
UNIVERSITI TEKNOLOGI MARA
04.2001 -
High School Diploma -
SEKOLAH MENEGAH KEBANGSAAN SERIAN
04.2001 -
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