Summary
Overview
Work History
Education
Skills
Skills & Specification
Experiences Gained
Resume Summary
Accomplishments
Affiliations
Timeline
Generic
Joeanna Tan

Joeanna Tan

Owner & Product Specialist
Petaling Jaya

Summary

Sales professional with strong background in driving revenue and fostering client relationships. Skilled in team collaboration, adapting to market changes, and delivering impactful sales strategies. Known for reliability, result-oriented approach, and effective communication. Demonstrates expertise in sales team leadership, customer relationship management, and strategic planning. Proven track record of implementing successful sales strategies to increase revenue and improve client satisfaction through effective communication and team collaboration, consistently meeting sales targets. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Owner & Product Specialist

Time Medic Enterprise
Petaling Jaya, Selangor
10.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Sales Manager

TA Healthcare Sdn Bhd
Petaling Jaya, Selangor
11.2018 - 06.2019
  • Specialization: Sales & Marketing Medical Products (Medical Equipment)
  • Role: Distributor/Channel Sales
  • Industry: Healthcare / Medical
  • Years of Experience: 7 months
  • Managed and developed sales team.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Negotiated contracts with key clients to secure long-term partnerships.
  • Conducted detailed market analysis to identify new sales opportunities, enhancing market penetration.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Sales Manager

Primo Orthocare Sdn. Bhd (f.k.a Bovis Medical)
Petaling Jaya, Selangor
10.2013 - 10.2018
  • Specialization: Sales & Marketing (Sports Medicine & Orthopaedic Products)
  • Role: Distributor/Channel Sales
  • Industry: Healthcare / Medical
  • Years of Experience: 6 years
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Sales Executive

Bovis Scientific Medical Sdn Bhd
Bandar Puchong Jaya, Selangor
11.2011 - 10.2013
  • Specialization: Sales & Marketing (Sports Medicine & Orthopaedic Products)
  • Role: Distributor/Channel Sales
  • Industry: Healthcare / Medical
  • Years of Experience: 2 years
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Improved product offerings by gathering customer feedback and working closely with product development team.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Sales Executive (Junior Executive)

Tonik Medical Sdn Bhd (c/o Tonik Asia Group)
Kuala Lumpur, Kuala Lumpur
04.2010 - 10.2011
  • Specialization: Sales & Marketing (Sports Medicine & Orthopaedic Products)
  • Role: Distributor/Channel Sales
  • Industry: Healthcare / Medical
  • Years of Experience: 1 year and 6 months
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Scheduled and managed more than 10 projects per year.

Education

Diploma - Fashion Design

Textile/Fashion Design
Kuala Lumpur
01.2025 - 04.2025

Skills

  • Ability to communicate in Bahasa Malaysia, English & Mandarin

  • Competency to write in English and Bahasa Malaysia

  • Strong customer engagement and management skills

  • Self-motivated and flexible to work with minimal supervision

  • Good interpersonal and communication skills

  • Positive and proactive teamwork skills

  • Ability to adapt and adjust to extreme work demands

  • Ability to handle varied tasks at short notice

Presentations and meetings

Personnel training

Teamwork and collaboration

Rapport and relationship building

Skills & Specification

  • Ability to communicate in Bahasa Malaysia, English & Mandarin
  • Competency to write in English and Bahasa Malaysia
  • Strong customer engagement and management skills
  • Good problem solving and organization skills
  • Self-motivated and flexible to work with minimal supervision
  • Good interpersonal and communication skills
  • Positive and proactive teamwork skills
  • Easy to adapt and adjust to extreme work demands including tight deadlines and fast changing work conditions without compromising on quality of work
  • Strong negotiation skills to deal with different market demands, customer expectations, and competitive environment
  • Ability to handle varied tasks at short notice and minimal notice
  • Flexible to work anytime. Willing to travel on frequent basis

Experiences Gained

  • Experience in selling intangible/conceptual products/services in Medical Products field
  • Recent sales experience to healthcare providers including hospitals and orthopaedic centres at executive level (Senior administration, department heads and physicians etc.)
  • Experience in alternative medical products
  • Excellent oral and written communication skills and knowledge of health care information technology

Resume Summary

Owner & Product Specialist, Sales & Marketing (Sports Medicine & Orthopaedic Products), Diploma in Textile/Fashion Design, Skilled in use of internet, Software applications including SQL Accounting, Microsoft PowerPoint, Word & Excel

Accomplishments

  • Organized & conduct CME to hospitals and doctors.
  • Sales training for all company sales agent.
  • Company trip to Cambodia.
  • Set up booth for all orthopaedic event with Hospital and phsyiotherapy centres
  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.

Affiliations

  • Malaysia Orthopaedic Association
  • Malaysia Physiotherapy Association
  • Malaysia Arthroplasty Association
  • Malaysia Society for Surgery of the Hand
  • Persatuan Cerebral Palsy Johor
  • Persatuan Cerebral Palsy Penang

Timeline

Diploma - Fashion Design

Textile/Fashion Design
01.2025 - 04.2025

Owner & Product Specialist

Time Medic Enterprise
10.2019 - Current

Assistant Sales Manager

TA Healthcare Sdn Bhd
11.2018 - 06.2019

Sales Manager

Primo Orthocare Sdn. Bhd (f.k.a Bovis Medical)
10.2013 - 10.2018

Sales Executive

Bovis Scientific Medical Sdn Bhd
11.2011 - 10.2013

Sales Executive (Junior Executive)

Tonik Medical Sdn Bhd (c/o Tonik Asia Group)
04.2010 - 10.2011
Joeanna TanOwner & Product Specialist