Jivitha THIRUMANI

• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.

• Utilize various tracing techniques and strategies to collect
  personal information of customers with outstanding debts
• Contact customers with balances and negotiate payment
  terms and schedules
• Minimize objections for payment and suggest available
  customer-friendly payment options
• Negotiate extended payment plans and the best course of
  action for customers seeking to avoid further debts
• Use software to keep detailed notes regarding conversations
  with customers and outcomes
• Communicate with management and other team members
  about methods and strategies to ensure a positive rate of
  customers agreeing to repay their debts

• Conduct training for Merchants
• Collecting information (Shopee/Lazada Merchants)
• Create Articles
• Contact merchants to explain about Ginee Services
• Reply to merchants enquires
• Compile the product feedbacks

• Commerce Dot Asia
• Responding to customer queries in a timely and accurate way, via phone, email, or chat in Lazada and Shopee
• Handling problematic orders (fulfillment issues)
• Prepare vouchers, Return airway bill, and invoice to the customers
• Arrange replacement for the customers
• Keeping track of assigned accounts to identify outstanding payment.

• Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills.

· Attending calls and take orders in a good manner.

· Process and do maintenance (add-ons,deletions, and substitution ) on customer's order.

· Provide knowledge and solution of our products,services,added benefits to meet the customer's needs.

· Answer customers inquiries relating to product information,pricing,delivery times,inventory on hand and general company information.

· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

· Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

· Collect money from customers, make change, and record transactions on customer receipts.

· Inform regular customers of new products or services and price changes.

· Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

· Greet customers entering establishments.

· Answer customers' questions, and provide information on procedures or policies.

· Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.