JEFFRI ALLAN BIN AKAN

• Made outbound calls to existing customers to upsell advertising packages.
• Managed inbound and outbound goods processing in efficient fashion.
• Adapted quickly to new products or services, enabling seamless integration into outbound sales efforts.
• Increased sales revenue by consistently meeting and exceeding performance targets in outbound telemarketing campaigns.
• Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
• Increased sales leads by developing and executing effective outbound sales strategies.
• Conducted outbound calls to inform customers about new offers or promotions, boosting sales opportunities.
• Handled inbound sales inquiries and outbound telemarketing calls.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.

• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
• Coordinated merchandising displays, signage and sales enablement.
• Trained and oriented associates to maximize team performance.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
• Collaborated with management to develop sales goals and strategies that aligned with company objectives.
• Boosted store sales through effective merchandising, product placement, and promotional displays.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Developed and enforced strict inventory management protocols, significantly reducing losses and write-offs.
• Facilitated team meetings to discuss sales targets, share feedback, and develop cohesive strategies for achieving goals.
• Coordinated with marketing department to execute in-store promotions, increasing foot traffic and average purchase value.
• Collaborated with visual merchandising team to design compelling store displays, driving interest and sales in featured products.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Trained newly hired sales team in upselling techniques.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

The company coordinates with the Malaysian Ministry of Education to manage school cleaning thru government tenders.

• Supervise and take care of the welfare of cleaning workers.
• Maintain and ensure sufficient stock of goods for cleaning works
• Prepare monthly reports/working hours for cleaning workers
• Can communicate well with customers
• Help related matters according to the company's instructions from time to time
• Give feedback if there are problems and complaints from customers
• Supervise the work schedule if there are any changes
• Planning, implementing and monitoring the instructions given from time to time
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Improved team morale and performance with consistent feedback and recognition of achievements.
• Enhanced officer safety with introduction of new protective gear and safety protocols.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
• Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
• Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
• Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
• Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Streamlined recruitment processes, expediting the hiring of qualified candidates.
• Coordinated employee training programs to boost skills development and improve overall performance.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.

• Served as a liaison between organization leaders from different departments when planning joint events that benefited members.
• Processed member applications, renewals, upgrades, and cancellations accurately, maintaining a high level of professionalism throughout all interactions.
• Managed sensitive financial information such as billing details while adhering to strict confidentiality policies.
• Prepared detailed reports analyzing trends within our membership base which was used as valuable input when making strategic decisions.