MOHD AFIQ AL-ASY'RAF MOHD MUSTAFFA
Kuala Lumpur
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work History
Team Leader, Sales Operations
Wingo Sdn Bhd
09.2024 - Current
- Mentored team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members.
- Manage a team of 50 telesales representatives for CelcomDigi Postpaid project. Responsibilities to monitor and coached agents for selling devices, handling sim card terminations, preventing clients from switching to competitors, and offering supplementary sim cards for families with attractive benefits.
Head Of Retention
Apx Prime
02.2023 - 05.2024
- Prospecting and create new clients by cold calling/networking for using Apx Prime as a tools for online trading. (Forex, Indices, Metals)
- Researched prospective clients to develop and execute cold call lists.
- Leading 6 account managers (telemarketers).
- Optimised team training and staff development.
- Collaborated with team members to achieve target results.
Assistant Manager
Ibpo Group Sdn Bhd
02.2022 - 02.2023
- I-Exclusive Campaign (Housing Loan)
- Managing 1 team leader and 10 telemarketers
- Coordinated with senior management to implement strategic plans for revenue growth.
Senior Team Manager
Uts Sdn Bhd
03.2018 - 01.2022
- Angkasa (Goverment Staff) Personal Accident Insurance
- 2 team leaders and 20 telemarketers
- Developed and maintained a high-performance team through training and motivation techniques.
Team Leader
Redberry Contact Centre
12.2014 - 01.2018
- Rhb Insurance (Cash Back Guarantee), Gibraltar BSN Life Bhd (Pos Bestari & Cash Back Guarantee)
- Leading 10 telemarketers.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
Team Leader
UTS Sdn Bhd
01.2011 - 12.2014
- Bank Simpanan Nasional (Personal Accident - Campaign)
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Telesales Representative
HSBC Bank (M) Bhd
01.2011 - 01.2012
- Maintained proficiency in sales techniques to achieve revenue goals.
Telesales Representative
AIG Insurance (M) Bhd
01.2008 - 01.2011
- Utilised a range of sales techniques to engage and persuade potential customers, increasing conversion rates.
Education
Sijil Pelajaran Malaysia -
Methodist Boys Secondary School Jalan Hang Tuah
Skills
15 years experience in the outbound call centre industry
High level of energy and enthusiasm
Independent and solid team member with positive vibes
CRM software proficiency
Sales techniques
Sales forecasting
Lead generation techniques
Sales training
Customer segmentation
Warm and cold calling
Training and mentoring
Timeline
Team Leader, Sales Operations
Wingo Sdn Bhd
09.2024 - Current
Head Of Retention
Apx Prime
02.2023 - 05.2024
Assistant Manager
Ibpo Group Sdn Bhd
02.2022 - 02.2023
Senior Team Manager
Uts Sdn Bhd
03.2018 - 01.2022
Team Leader
Redberry Contact Centre
12.2014 - 01.2018
Team Leader
UTS Sdn Bhd
01.2011 - 12.2014
Telesales Representative
HSBC Bank (M) Bhd
01.2011 - 01.2012
Telesales Representative
AIG Insurance (M) Bhd
01.2008 - 01.2011
Sijil Pelajaran Malaysia -
Methodist Boys Secondary School Jalan Hang Tuah
Similar Profiles
JEFFRI ALLAN BIN AKANJEFFRI ALLAN BIN AKAN
Outbound Telesales at Wingo Starr Sdn BhdOutbound Telesales at Wingo Starr Sdn Bhd
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
ELAINE TEHELAINE TEH
FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS