Overview
Work History
Education
Skills
Timeline
Generic
MOHD AFIQ AL-ASY'RAF MOHD MUSTAFFA

MOHD AFIQ AL-ASY'RAF MOHD MUSTAFFA

Kuala Lumpur

Overview

17
17
years of professional experience
2006
2006
years of post-secondary education

Work History

Team Leader, Sales Operations

Wingo Sdn Bhd
09.2024 - Current
  • Mentored team members, fostering a positive work environment that encouraged professional growth.
  • Exceeded sales targets by motivating team members.
  • Manage a team of 50 telesales representatives for CelcomDigi Postpaid project. Responsibilities to monitor and coached agents for selling devices, handling sim card terminations, preventing clients from switching to competitors, and offering supplementary sim cards for families with attractive benefits.

Head Of Retention

Apx Prime
02.2023 - 05.2024
  • Prospecting and create new clients by cold calling/networking for using Apx Prime as a tools for online trading. (Forex, Indices, Metals)
  • Researched prospective clients to develop and execute cold call lists.
  • Leading 6 account managers (telemarketers).
  • Optimised team training and staff development.
  • Collaborated with team members to achieve target results.

Assistant Manager

Ibpo Group Sdn Bhd
02.2022 - 02.2023
  • I-Exclusive Campaign (Housing Loan)
  • Managing 1 team leader and 10 telemarketers
  • Coordinated with senior management to implement strategic plans for revenue growth.

Senior Team Manager

Uts Sdn Bhd
03.2018 - 01.2022
  • Angkasa (Goverment Staff) Personal Accident Insurance
  • 2 team leaders and 20 telemarketers
  • Developed and maintained a high-performance team through training and motivation techniques.

Team Leader

Redberry Contact Centre
12.2014 - 01.2018
  • Rhb Insurance (Cash Back Guarantee), Gibraltar BSN Life Bhd (Pos Bestari & Cash Back Guarantee)
  • Leading 10 telemarketers.
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.

Team Leader

UTS Sdn Bhd
01.2011 - 12.2014
  • Bank Simpanan Nasional (Personal Accident - Campaign)
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.

Telesales Representative

HSBC Bank (M) Bhd
01.2011 - 01.2012
  • Maintained proficiency in sales techniques to achieve revenue goals.

Telesales Representative

AIG Insurance (M) Bhd
01.2008 - 01.2011
  • Utilised a range of sales techniques to engage and persuade potential customers, increasing conversion rates.

Education

Sijil Pelajaran Malaysia -

Methodist Boys Secondary School Jalan Hang Tuah

Skills

15 years experience in the outbound call centre industry

High level of energy and enthusiasm

Independent and solid team member with positive vibes

CRM software proficiency

Sales techniques

Sales forecasting

Lead generation techniques

Sales training

Customer segmentation

Warm and cold calling

Training and mentoring

Timeline

Team Leader, Sales Operations

Wingo Sdn Bhd
09.2024 - Current

Head Of Retention

Apx Prime
02.2023 - 05.2024

Assistant Manager

Ibpo Group Sdn Bhd
02.2022 - 02.2023

Senior Team Manager

Uts Sdn Bhd
03.2018 - 01.2022

Team Leader

Redberry Contact Centre
12.2014 - 01.2018

Team Leader

UTS Sdn Bhd
01.2011 - 12.2014

Telesales Representative

HSBC Bank (M) Bhd
01.2011 - 01.2012

Telesales Representative

AIG Insurance (M) Bhd
01.2008 - 01.2011

Sijil Pelajaran Malaysia -

Methodist Boys Secondary School Jalan Hang Tuah

Similar Profiles

CREATE PROFILE
MOHD AFIQ AL-ASY'RAF MOHD MUSTAFFA