HEMALATHA A/P PACHAN
ACCOUNT EXECUTIVE
RAWANG
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Vigilant Accounts Payable & AR with 10 years of experience working with account department. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.
Overview
19
19
years of professional experience
15
15
years of post-secondary education
Work History
Account Executive
WCT MACHINERY SDN BHD
BUKIT BERUNTUNG RAWANG
08.2012 - 10.2023
- Processed payments and documents such as invoices, prepare payment vouchers & checking employee reimbursements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Effectively communicated with supplier's about payment credit term and kept updated, detailed and accurate ledgers.
- Issued rental billing invoices to inter-co and documents with consistent as per dateline given by HQ.
- Checked invoices, purchase order, order list ensure capture correct GL code in the (sage) system.
- Checked payment voucher ensure all the documents in order such as complete signed,pricing same as purchase order and recorded necessary information.
- Communicated with supplier's to request monthly statement of account, Updated monthly supplier's account reconciliation.
- Attended monthly department meeting , Prepared report by monthly and presented.
Collection Officer
AEON CREDIT SERVICE (M) SDN.BHD
MENARA OLIMPIA KUALA LUMPUR
08.2008 - 06.2012
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Supervised staff of collectors, monitoring phone calls and letters.
- Oversaw daily posting of payments to customer accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted investigations of customer accounts and payment histories.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
CUSTOMER SERVICE CLECK
EON BANK BERHAD
HQ OFFICE KUALA LUMPUR
12.2004 - 05.2008
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
DIPLOMA - BUSINESS IN MANAGEMENT
PTPL SHAH ALAM
SHAH ALAM 06.2001 - 06.2004
SECONDARY SCHOOL - PMR & SPM
SEK.MEN.KEB SERI GARING RAWANG
RAWANG 01.1995 - 12.2000
PRIMIRY SCHOOL - UPSR
SEK.REN.JENIS KEBNAGSAAN
KUNDANG,RAWANG 01.1989 - 12.1994
Skills
Analysis Income & Expense reports
undefinedTimeline
Account Executive
WCT MACHINERY SDN BHD
08.2012 - 10.2023
Collection Officer
AEON CREDIT SERVICE (M) SDN.BHD
08.2008 - 06.2012
CUSTOMER SERVICE CLECK
EON BANK BERHAD
12.2004 - 05.2008
DIPLOMA - BUSINESS IN MANAGEMENT
PTPL SHAH ALAM
06.2001 - 06.2004
SECONDARY SCHOOL - PMR & SPM
SEK.MEN.KEB SERI GARING RAWANG
01.1995 - 12.2000
PRIMIRY SCHOOL - UPSR
SEK.REN.JENIS KEBNAGSAAN
01.1989 - 12.1994
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