Summary
Overview
Work History
Education
Skills
Timeline
Generic

NOR SUHAILA AHMAD SUBHI

FACILITIES MAINTENANCE DEPARTMENT (Housekeeping)
Kuala Lumpur

Summary

Proven leader in housekeeping and asset management, notably with See Hoy Chan Sdn Berhad, where I fostered key stakeholder relationships and mentored staff for career advancement. Skilled in department coordination and cleaning practices, I've driven team efficiency and exceeded cleanliness standards, enhancing guest satisfaction and retention.

Overview

16
16
years of professional experience

Work History

Housekeeping Supervisor

WCT SDN BHD (PARADIGM MALL)
03.2019 - Current
  • Monitoring company service provider quality.
  • To determine and maintain a work schedule to notify staff of upcoming events.
  • Act upon all customers comments/complaints in a prompt and friendly manner.
  • Prepared documentation : requisition items, submission invoice from vendor & supplier ( Hygiene , contract cleaning , machinery, waste disposal management , landscaping indoor and outdoor plant).


Officer (Asset Management)

See Hoy Chan Sdn Berhad (THE STARLING)
10.2016 - 10.2017
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.

Housekeeping Executive

Suria KLCC (ALAMANDA SHOPPING CENTRE)
02.2016 - 06.2016
  • Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

Housekeeping Supervisor

MCT GROUP COMPANIES (ONE CITY SKY PARK)
12.2013 - 12.2015
  • Assigned housekeeping staff to specific shifts based on abilities and daily requirements.
  • Conducted regular cleanliness inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and toiletries utilities.
  • Investigated any complaints and resolved issues to increase customer satisfaction and establish trust.

Assistant Housekeeping Supervisor

E@CURVE (DAMANSARA ENTERTAIMENT CENTRE)
10.2008 - 10.2013
  • Established an effective lost-and-found system that resulted in a prompt return of items to guests while minimizing storage requirements.
  • Improved overall efficiency by streamlining communication between housekeeping staff, front desk, and maintenance departments.
  • Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.

Education

High School Diploma -

SMK DATO' HARUN
TANJUNG KARANG SELANGOR
04.2001 -

Skills

Cleaning practices

Timeline

Housekeeping Supervisor

WCT SDN BHD (PARADIGM MALL)
03.2019 - Current

Officer (Asset Management)

See Hoy Chan Sdn Berhad (THE STARLING)
10.2016 - 10.2017

Housekeeping Executive

Suria KLCC (ALAMANDA SHOPPING CENTRE)
02.2016 - 06.2016

Housekeeping Supervisor

MCT GROUP COMPANIES (ONE CITY SKY PARK)
12.2013 - 12.2015

Assistant Housekeeping Supervisor

E@CURVE (DAMANSARA ENTERTAIMENT CENTRE)
10.2008 - 10.2013

High School Diploma -

SMK DATO' HARUN
04.2001 -

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