Gopinath Muruti

- Managed daily batch processing in AS400 SIBS environments across production/non-production systems.
- Executed and monitored multi-platform EOD processes (AS400, Unix, Windows, Zena Scheduler).
- Responded to system alerts, escalated anomalies, and ensured SLA-aligned incident resolution.
- Generated audit-ready reports and handled customer contract note printing for post-trade actions.
- Gained experience in investment banking workflows and e-FIX interfaces (Bursa, Philips, N2N).

- Supported CIMB Bank’s data centre operations and daily batch processing across BMC Control-M, mainframe, and AS400 SIBS environments.
- Monitored and managed batch job execution, system alerts, and backup logs to ensure optimal operational continuity.
- Investigated and escalated job failures and system anomalies, coordinating effectively with technical teams per SOPs.
- Logged and routed incident tickets to appropriate support groups, ensuring alignment with SLA response times.
- Delivered timely, accurate daily batch reports for client consumption and auditing.

- Supported the UK Pension Department by managing batch processing operations via BMC Control-M, Mainframe, and AS400 platforms, ensuring seamless data flow and compliance with service levels.
- Monitored batch jobs, system logs, and backup logs for errors, initiating timely responses to ensure uninterrupted processing and data integrity.
- Logged incident tickets and routed them promptly to the appropriate support groups, maintaining alignment with SLA targets.
- Delivered accurate and timely daily batch reports for client review, maintaining operational transparency and audit readiness.

- Delivered multi-channel technical support (email, chat, phone, social media) for Dell PowerEdge servers and enterprise systems, ensuring swift diagnosis and resolution of customer issues.
- Troubleshot hardware/software problems and provided step-by-step solutions aligned with procedural guidelines, enhancing customer satisfaction and service quality.
- Escalated complex cases to Product Support or Technical Support Managers when needed, ensuring high-quality, end-to-end resolution.
- Educated customers on technical concepts, maintenance protocols, and best practices to prevent recurring issues and boost self-sufficiency.
- Maintained meticulous case documentation through accurate call logging and service desk database updates.

- Operated IBM AS/400 systems to run mission-critical batch processes for Policy Asia, Life Asia, Takaful, Group Pension, and HIAS environments.
- Gained hands-on experience managing daily data center operations, ensuring consistent system performance and availability.
- Monitored the health and performance of IBM Power Systems, Dell servers, IBM storage arrays, Oracle database servers, and key networking devices.
- Collaborated with the AIA Production Control team to execute daily, weekly, and month-end batch processing schedules.
- Ensured system stability via proactive resource monitoring using Dynatrace dashboards, enabling early detection of performance anomalies.
- Escalated issues rapidly to appropriate Unix, Wintel, or Database support teams based on real-time system and Dynatrace alerts.

- Enhanced the Business Registration System (BRS) by implementing functional improvements aligned with internal user requirements, contributing to improved efficiency and user experience.
- Designed and integrated new features into the existing BRS platform to support evolving business processes and policy compliance.
- Provided hands-on training, support, and guidance to internal stakeholders, ensuring smooth adoption and effective use of the enhanced system capabilities.

- Supported team-wide workload distribution by contributing to research in Information Security, Data Privacy, Big Data, Digital Forensics, Blockchain, and Advanced Metering Infrastructure (AMI).
- Co-authored academic papers for peer-reviewed journal publication and presented findings at professional conferences, demonstrating subject-matter engagement and scholarly communication skills.
- Acquired practical experience in literature reviews, data collection, and formal academic writing aligned with contemporary research standards

- Ensured optimal functionality and performance of Voice-over-IP (VoIP) protocols, proactively identifying and resolving connectivity and quality issues.
- Maintained and administered enterprise telecommunications infrastructure, including call management platforms, video conferencing systems, voicemail services, and network-based telephony applications.
- Conducted performance monitoring, traffic analysis, and capacity planning to support consistent voice quality and system scalability across communication platforms.