Florence Nalina Jothy Arul Jothy
Clinical Applications Specialist
Sungai Petani
Summary
Dynamic Clinical Applications Specialist leveraging ICU nursing background to excel in conducting demos, user training, workshops, and CME sessions. Recognized for driving sales growth, enhancing customer satisfaction, and improving products through exceptional training and support. Versatile across various medical devices, adept at collaborating with multidisciplinary teams to advance health systems and elevate quality of care.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Ultrasound Clinical Applications Specialist
IDS Medical Systems SDN. BHD
09.2022 - Current
- Covering GE VOLUSON / VERSANA Ultrasound portfolio
- Enhanced patient care by providing comprehensive clinical application training to healthcare professionals for Clinics and Hospitals.
- Conducted comprehensive after-sales user training sessions and provided ongoing customer support.
- Developed Continuing Medical Education (CME) PowerPoint presentations and contributed to ultrasound workshops by providing assistance and expertise.
- Assisted sales representatives in demonstrating value proposition of products during pre-sales presentations, increasing customer acquisition rates.
Medical Device Clinical Applications
IDS Medical Systems SDN. BHD
04.2024 - Current
- Conducted pre-sales demonstrations for ventilators, showcasing key features and benefits to potential clients.
- Delivered comprehensive after-sales user training sessions to ensure effective utilization and maintenance of ventilator equipment.
- Will assume responsibility for patient monitor profile and general anesthesia machine following extensive training.
- Designated as focal point for managing patient monitor operations and overseeing general anesthesia machine functions across northern Malaysia states.
Clinical Applications Specialist
UMediC Healthcare SDN. BHD
09.2018 - 09.2022
- As the designated lead, I oversee the execution of pre-sales demonstrations and post-sales user training for a range of medical equipment, including:
- Ventilators (Mindray)
- General Anesthesia Machines (Lowenstein)
- Patient Monitors (Philips)
- Handheld Ultrasound Devices (Philips)
- AED/Defibrillators (Philips)
- CPR Compression Machines (Sunlife)
- NICU Incubators, Warmers, and Phototherapy Units (GE) - Responsibilities entail ensuring seamless demonstrations of product functionalities to potential clients and providing comprehensive training to users post-sales.
- Facilitate comprehensive product training sessions for in-house sales executives and administrative staff, ensuring proficiency in product knowledge and sales techniques.
- Lead Continuing Medical Education (CME) sessions for private and government hospitals, delivering detailed product information to healthcare professionals.
- Assume responsibility for reviewing tender specifications, responding to inquiries, and developing lock-out specifications for medical products, ensuring alignment with client requirements and industry standards.
- Developed application quick guides, video tutorials and user guides.
Staff Nurse, CVICU
Gleneagles Penang
04.2013 - 10.2016
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Proficient in providing post-operative care for patients undergoing cardiothoracic, neurology, general, ENT, and pediatric surgeries, demonstrating a deep understanding of patient needs and preferences.
- Experienced in acting as a Team Leader, adept at fostering collaboration and making critical decisions in high-pressure environments.
Education
Diploma In Nursing - Nursing Education
AIMST University
Sungai Petani, Kedah, Malaysia 04.2001 -
Skills
Computer Skills
Multitasking
Problem-solving aptitude
Machine Operation
Teamwork and Collaboration
Decision-Making
Reliability
Time Management
Interpersonal Skills
Relationship Building
Customer Education
Written Communication
Computer Skills
Accomplishments
Won tenders for ventilators install-base in goverment hospitals
- Hospital Sultan Abdul halim
- Queen Elizabeth
- Hospital Kulim
- Hospital Pulau Pinang
-
Timeline
Medical Device Clinical Applications
IDS Medical Systems SDN. BHD
04.2024 - Current
Ultrasound Clinical Applications Specialist
IDS Medical Systems SDN. BHD
09.2022 - Current
Clinical Applications Specialist
UMediC Healthcare SDN. BHD
09.2018 - 09.2022
Staff Nurse, CVICU
Gleneagles Penang
04.2013 - 10.2016
Diploma In Nursing - Nursing Education
AIMST University
04.2001 -